I received the printer as part of an Apple promo for buying a desktop. I plugged in everything, loaded the drivers and the paper in the proper tray. But when I try to print I get a message to load paper and press ok. I've tried to reload, but still get the same message.
Make sure that you are loading it in the back and not the front, I didn't figure this out until I looked at the manual. If you're used to HPs then you want to load in the front, but actually if you look behind the scan door, there is a black panel that you can open, and that's where you feed the paper. That thing in the front is actually where the paper comes out of. Go figure.
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I would guess you are loading A4 paper in the printer.
It is likely the Page Setup within the web browser you are using is set to "Letter" size paper, hence there is a miss-match between the size of paper in the printer and the size of paper selected in your web browser.
The method of changing the paper size in your web browser will vary from operating system to operating system and web browser to web browser. Try looking under the "File Menu" look for "Page Setup" ensure this is set to A4.
You may also need to check the default paper size selected within the printer driver, again ensure this is set to A4 (if this is the paper size you are using)
printer wont print anything. computer says no print documents pending even though ive clicked print a few times and on different programs and internet pages as well. printer will print only if i copy something press print test page from the printer itself but it doesnt print anything from the computer
It sounds like the loader assembly motor has failed/is failiing in the printer. Considering the printer can be bought for $50 and the motor costs $25 and $45 labor to replace, you're better off just replacing it.
Make sure that you have set the same paper type on both the printer driver and on the printer itself, using the on-printer menu. When I get this message, I usually had forgotten to change the paper type on the printer.
reset the settings to default and try again. it sounds like it thinks there is an envelope or similar paper of that size loaded.
just rest everything to factory specs. you can download the software which includes the manual and help from hp directly.
go to hp.com,
search for the product,
follow the prompts
003 - Recording paper jammed when feeding from the 3rd cassette. Remove the jammed paper.
(1) Open the Printer Cover.
(2) Remove the jammed paper.
(3) Slide out the Paper Cassette.
(4) Remove the jammed or wrinkled paper and reload the recording paper into the paper cassette.
Caution: Make sure that the paper is set under the clips of the Paper Cassette. You can load about 500 sheets with standard weight paper (20 lb. or 75 g/m2).