Question about RCA RP5010 Digital Voice Recorder
I downloaded the software for the RCA digi recorder and my recordings won't play ... It's just a blank file... can anyone help--please???
Thank YOU ^_^
If you bought the recorder new still in it's package, the software is located on the recorder itself.
Plug the recorder into your computer and let the computer recognize it. Once it's loaded open a copy of explorer if one did not open already. Look for a folder named SETUP in the recorder. Inside that folder is the software. Run it from the folder.
This should correct your problem.
Posted on May 26, 2008
Since I have gone through several of these models, all experiencing the same problem as you, I will tell you that I believe there is an inherent problem with these recorders (could be the entire line, but I'm not sure). I have lost dozens of recordings because of this flaw and the RCA (AudioVox) representative just told me that it just happens. Can't help it. Sorry. That's it. They still make them knowing a flaw exists.
With that said, you are left with reformatting the drive and losing your files. This, with the hope that you'll never have the problem again. But for me, it continued, even with formatting, even with safely removing the DVR from the computer. Nothing stops the problem from returning, at least for me.
But, if you can play some of the recordings, still, on your recorder... (yes, they won't transfer, but the recordings can 'sometimes' be played on your recorder... usually only part of them until the recording goes into a repetitive skipping mode) ...you can do a disc check while the recorder is connected to your system (within your system, right click on the drive letter for the recorder and go to "Properties" > "Tools" > "Error Checking" and select the "Check Now" button. Then, check both of the "Check Disc Options" and hit "Start". The system will try to repair your files on your DVR and create a folder with separate file fragments (and if you can do something, anything, with those fragments, please let me know).
What happened for me is that the bits of the recording that did play on my recorder (before the skipping) were preserved and fixed enough to transfer to my system. The rest, from the skipping on, could not be transferred. So, for the 1.5 hours of each recording, I salvaged anywhere from 7 minutes to 14 minutes of each recording. That's it. Nothing more. I did pull off the 'hidden folder' of file fragments, but to date, can't do anything with them even when changing the extension to .VOC.
After my experience with the RCA (AudioVox) vox rep along with my experience of wasting money, time and more money on the recordings because of the failing RCA RP5120-A, I have vowed NEVER to buy another RCA (AudioVox) electronic ever again. I mean that. The customer support I spoke with was not rude, but certainly did not seem to care about the problem nor take ownership nor think the problem had ANYTHING to do with them. That's frustrating.
Anyway, if you want to call them for anything, I ran through a bunch of numbers to get this number for their DVR department and it is this:
800-894-0956 (I think you can press "2" to bypass things)
Also, if you get Lynn, change to a new customer service rep. She was basically useless and, as a technician, made me embarrassed that a company would even consider her a technician of water boiling let alone a technician for a seemingly faulty series of recorders.
Posted on Sep 26, 2009
The voice files unless they were deleted should still be on the machine. This happened to me when I downloaded the wrong version for my machine. You have to make sure the version of the software matches the machine. It's not a Creative Labs .VOC file, it's a propriatary format that changes between versions.
It sucks, but that's how it is. Search for RCA Audio and download the right version.
Posted on Aug 24, 2009
I donot have the setup folder. its Just A,B,C and D folders.
Any idea where I can download this from.
Posted on Nov 16, 2008
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