Question about RCA RP5010 Digital Voice Recorder

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RCA RP5120 Digital Voice Manager

I downloaded the software for the RCA digi recorder and my recordings won't play ... It's just a blank file... can anyone help--please???

Thank YOU ^_^

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  • sapper29 Jun 11, 2008

    when i opened up my digital recorder and went to install it on to my cpu i pluged it in and it gave me a list of files A-D but no setup folder i cant find it any where is there anyway you could send me a copy to email is airborneengineer29@yahoo.com

  • svencel Jul 01, 2008

    My files show up on the computer but won't play.

  • freencrafty Oct 21, 2008

    I downloaded also, when I got to play it back it skips all the way to the end of the file without hearing any of the recording. HELP....

  • rickg_2003 Dec 12, 2008

    I down loaded the software for the RCA RP5120, But not all of my voice recording is down load to the my computer. What going on has anyone else seen this problem?



  • Anonymous Jan 30, 2009

    yeah this product blows, i called the help line and it said "for RCA products press 1", then i pressed one then it said "to return to the main menu press 1" and it repeated it 5 times then hung up on me, i pressed 1,2, even 0 and never got anything, other numbers that i spoke to a human gave me that number and told me it was out of their hands.

  • kddesignart Feb 12, 2009

    I can see the files but when I try to play them, it skips right to the end. none of the solutions here address this problem.

  • stryde2101 Mar 22, 2009

    I Understand the Difference between the rca-voc formate and the creative labs. i understand how to use the Digital Voice Manager Provided With the hardware and available for download at RCA. However the files still skip straight to the end or have a negative frame value. RCA SUCKS! these files are corrupt and they were written corrupt with a faulty header because the hardware is shotty! The conversations that were recorded by the attorney i work for exonerated one man and had another mans confession. I HAVE TO FIX THEM if anyone knows how to fix the rca .voc format file header (that is my guess as to what is wrong) or just how to repair this or if you have a hex editor template or some kind of value map for rca .voc files please contact me at yuri_2101-jkslegal@yahoo.com thank you very much

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If you bought the recorder new still in it's package, the software is located on the recorder itself.

Plug the recorder into your computer and let the computer recognize it. Once it's loaded open a copy of explorer if one did not open already. Look for a folder named SETUP in the recorder. Inside that folder is the software. Run it from the folder.

This should correct your problem.

Posted on May 26, 2008

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Since I have gone through several of these models, all experiencing the same problem as you, I will tell you that I believe there is an inherent problem with these recorders (could be the entire line, but I'm not sure). I have lost dozens of recordings because of this flaw and the RCA (AudioVox) representative just told me that it just happens. Can't help it. Sorry. That's it. They still make them knowing a flaw exists.

With that said, you are left with reformatting the drive and losing your files. This, with the hope that you'll never have the problem again. But for me, it continued, even with formatting, even with safely removing the DVR from the computer. Nothing stops the problem from returning, at least for me.

But, if you can play some of the recordings, still, on your recorder... (yes, they won't transfer, but the recordings can 'sometimes' be played on your recorder... usually only part of them until the recording goes into a repetitive skipping mode) ...you can do a disc check while the recorder is connected to your system (within your system, right click on the drive letter for the recorder and go to "Properties" > "Tools" > "Error Checking" and select the "Check Now" button. Then, check both of the "Check Disc Options" and hit "Start". The system will try to repair your files on your DVR and create a folder with separate file fragments (and if you can do something, anything, with those fragments, please let me know).

What happened for me is that the bits of the recording that did play on my recorder (before the skipping) were preserved and fixed enough to transfer to my system. The rest, from the skipping on, could not be transferred. So, for the 1.5 hours of each recording, I salvaged anywhere from 7 minutes to 14 minutes of each recording. That's it. Nothing more. I did pull off the 'hidden folder' of file fragments, but to date, can't do anything with them even when changing the extension to .VOC.

After my experience with the RCA (AudioVox) vox rep along with my experience of wasting money, time and more money on the recordings because of the failing RCA RP5120-A, I have vowed NEVER to buy another RCA (AudioVox) electronic ever again. I mean that. The customer support I spoke with was not rude, but certainly did not seem to care about the problem nor take ownership nor think the problem had ANYTHING to do with them. That's frustrating.

Anyway, if you want to call them for anything, I ran through a bunch of numbers to get this number for their DVR department and it is this:

800-894-0956 (I think you can press "2" to bypass things)

Also, if you get Lynn, change to a new customer service rep. She was basically useless and, as a technician, made me embarrassed that a company would even consider her a technician of water boiling let alone a technician for a seemingly faulty series of recorders.

Posted on Sep 26, 2009

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The voice files unless they were deleted should still be on the machine. This happened to me when I downloaded the wrong version for my machine. You have to make sure the version of the software matches the machine. It's not a Creative Labs .VOC file, it's a propriatary format that changes between versions.

It sucks, but that's how it is. Search for RCA Audio and download the right version.

Posted on Aug 24, 2009

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Hey,
I donot have the setup folder. its Just A,B,C and D folders.
Any idea where I can download this from.

Posted on Nov 16, 2008

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