If it's freezing than the compreesor is running so don't touch it,if the freezer and the fridge are warm and the compreesor isn't running then you check the start device.if the back inside wall is freezing up then you need to melt the ice,remove the inside back wall,melt out all the ice on the evap coil and check the thermostat and the heater to see what's bad,if it has a timer on it advance the timer until it clicks and it will be in defrost.also you need to read out the thermostat while it's cold if you heat it up you can't read it out.also if there's frozen water droplets on the packages and the shelves in the freezer the door could have been left open.common problem with bottom mount refigerators.send the model number and tell me what you find and i can help you but let me know either way what you find,thanks
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