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Make sure to install the full software before connecting the USB cable to the computer. If you already connected the data cable, uninstall the generic driver and remove the cable before installing the software. Then reconnect the data cable when the program prompts you to do so.
did you try re-install the software sir? the dell laptop of your wife has the same driver installed for your printer? may i ask also sir by printer what kind of conenctivity you use? is by local area network or directly conencted to your laptop?.....please verify sir if you have properly install your printer software toyour laptop.
If I understand your correctly, the printer icon (in the printer folder) shows offline under it as a status. If yes.
This solution only works for USB connected printers. And I am sure that the printer is connected to the computer via USB cable (As it is PSC 1350).
Cause: You might disconnect and reconnect the printer multiple times or some of the print jobs struck in the queue. As a result it shows offline.
However, the easiest solution is just Right click on the printer icon and select "Use Printer online". Then refresh the Printer folder and check the status.
If the issue persist, then try to download the print diagnostic utility from the HP website and try to install in on your computer after that, run the utility to diagnose the printer software.
Once you download & Install the utility on your computer, it will create a Print Diagnostic Utility icon on your computer desktop or it will be listed in All Programs.
Double click on the Print Diagnostic Utility icon to open it. Then select the appropriate printer and then click on "Diagnose" button, this will diagnose and provide you the list of issues with a Red X mark, just click on FIX button to fix the issues.
Once it is done, click on "Print a test page" in the utility window to check the functionality.
In addition to providing information about current tasks, the lights on the front panel can also indicate error conditions, as described in the table below: If the On light, Check Print Cartridge light, Check Paper light, and Start Copy, Black and Start Copy, Color lights are all flashing, do the following: 1 Verify that the front-panel overlay is attached to the HPPSC. 2 Turn your HPPSC off and on by disconnecting the power cord and reconnecting.
All ights blinking: An error caused the HPPSC to stop functioning. 1 Turn the HPPSC off and then on. 2 Restart your computer. 3 If the problem is not corrected, unplug the HPPSC and plug it in again. If the problem persists, contact HP.