Question about Toshiba TEC B-472 Thermal Label Printer

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Tec 472 qq no print

Our tec 472 qq only blinks the online green led when a job is sent to the printer but does not print. we have set up printer with proper driver from Toshiba and are using serial cable 25 to 9 pin. Serial is set to port 1 and have checked all settings on Label View 8.1 correctly and also on printer properties. Please help.

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  • talei May 19, 2008

    yes, the printer can print all self printout tests

  • pepsimegan Jan 29, 2009

    I am having the same problem, I have set the port to LPT1, COM 1, tried driver versions X and V but when you print a label the printer does not even blink like there is no connection.



    This printer worked fine on an old windows 3.1 computer but as soon as we try to install it to any other computer it will not work.

  • Anonymous Feb 04, 2009

    I have exactly the same problem with B-472 QP. Any solution, advice?

  • Belgis Feb 16, 2009

    I have same problem with B-882, online-led blinks for awhile, but nothing prints out. Test prints from printer menu can be printed.

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At least with B-882 problem was solved when entered to menu (power on with feed & pause pressed) and then enter to parameter set - menu. There's option Code, this was something else than AUTO. When turned to AUTO all started to work again.

Hope this helps a little bit.

Posted on Feb 18, 2009

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First of all can you print just from the printer ie
Turn on the power while
holding down the [FEED]
key and [PAUSE] key?

Posted on May 18, 2008

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Dear Sir, We cannot print out although we install driver again. Would you Pls. help us to repair it. We waiting for your reply.


first install the Driver from www.seagullscientific.com
Then check tha your are sending data (The online led will blink when receiving data) If this is the case check if your are using serial connection the spped (9600,N,8,1)
Check in the driver that you are using ESc LF Null (default) instead of {'} or change the setting n the parameters of the printer

Sep 14, 2011 | Toshiba TEC B-472 Thermal Label Printer

1 Answer

In the display show the next message: "PROGRAM


This is due to your microswitch or firmware problem.
Check if switch 1-7 and 1-8 are off
Otherwise your printer needs service

Aug 11, 2011 | Toshiba TEC B-472 Thermal Label Printer

1 Answer

I had to change the ribbon in our B-472-QQ and now the print quality is very bad. Can hardly read the label. Tried changing the ribbon again, same results. Any help would be appreciated.


First of all.
B472 uses a near edge technology for printing.
You must use Ribbons for near edge head.
- You must use a WAx/resin for paper labels and Resin For Polyester or plastic labels.
You may also have your print head mis-alligned or you are not heating enough

Jul 12, 2011 | Toshiba TEC B-472 Thermal Label Printer

1 Answer

All ok but not print


2 possibilities.
- The communication parameters are not correct
Try 9600 bds
8 data bits
1 stop bit (defaults)
Or the control character is not correct
See parameters

Jul 21, 2009 | Toshiba TEC B-472 Thermal Label Printer

1 Answer

Expansion i/o interface TEC b-472-qq


With a dB24 port here is the minimum
DB24 to DB24
2 to 2
3 to 3
7 to 7
on a db9 to DB24
2 to 3
3 to to
5 to 7
Xon/xoff and
9600 bds
8 data bits
1 stop bit
Xon/Xoff on the microswitches

Apr 07, 2009 | Toshiba TEC B-472 Thermal Label Printer

2 Answers

Our tec b-472 qp only blinks the online green led when a job is sent to the printer but does not print. we have set up printer with proper driver from Toshiba and are using serial cable 25 to 9 pin. Serial...


The serial cable for the Tec printer must be wired straight through (not a crossover cable). Are you using the original cable that came with the printer? Do you still have the manual? there are some dip switches in the top right hand corner of the inside of the printer that control the serial port settings. If you have the manual and look in there check that they are set to default settings.

Feb 06, 2009 | Printers & Copiers

1 Answer

TEC B 472 QQ


Swapping the parallel port to the printer should allow it to connect via parallel. Run through front panel diagnostics before/after install. depending on firmware it will tell you if the parallel board is installed.

Nov 09, 2008 | Toshiba TEC B-472 Thermal Label Printer

1 Answer

How to adjust print head temperature on TEC B-452-HS12-QQ


it depends if you are working with driver, label software or escape commands. If you are working with escapes you can try with command AY, refer to the programming manual.

If you are working with Seagull driver you can adjust the print density in OPTIONS

Oct 28, 2008 | Toshiba TEC B-472 Thermal Label Printer

1 Answer

Tec 472 qq no print


I can only guess there must be a problem with a setting either within the printer or your pc. It's unlikely to be a hardware fault as the printer self tests ok.
I have repaired quite a few of these printers, but haven't had your problem. I can only suggest your compare the settings (baud rate etc)

May 19, 2008 | Toshiba TEC B-472 Thermal Label Printer

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