Question about HP OfficeJet 7310 All-In-One InkJet Printer
I bought a new black ink cartridge twice to no avail. I still get the same error message. What can I do to get the error message to stop. I even tried the alcohol and cotton swap suggestion. Please help..Up to now this has been a great machine.
Sounds like the carriage is broken on the black side. Pull the cartridge out and take a look at the silver metal piece. Is it loose from the side and if so did it punch a hole in the circuitry that cartridge comes in contact with. If I were a betting man this is probably your problem. You have to replace the whole carriage. This is a pretty common problem with the carriages that use the #96 and #97 cartridges.
Posted on May 21, 2008
I conduct RESET for the Army and have had the same thing many times on the HP7310. There is a small plastic tab that holds the tensioner wire on the side of the ink tank carriage. That breaks off and when you insert the ink tank the tank pushes the wire into the circuit board/ribbon cable and makes a hole breaking contact. I have had good results with removing the circuit and with a fine soldering gun repairing the broken trace. Once done, I use a small plastic wire tie to hold the tensioner in place. Hopefully the solder job is a good one and you do not have to replace the entire carraige assembly. NOTE: Be very careful when removing the back ribbon cable. It is connected by a very thin slice of ribbon to the "reader" on the carriage. Move slowly and keep track of what screws go where. You will need a #6 and #9 Torx to remove the holding screws.
Posted on Feb 09, 2010
This is the exact same issue that I have. After looking at the carriage with a flashlight I determined the wire on the right side of the carriage has come loose and small pieces of plastic that holds it in place has broken off. When that happened the end of the wire pearced the ribbon behind it.
The carriage and ribbon have to be replaced.
Posted on Oct 02, 2008
This is something simple to try...
Try removing both cartridges. When reinserting, install the black cartridge first and then the color. Have had customers with similar issues and this does seem to work 85% or so of the time. If it doesn't, then you have a lot bigger issue. Could be the whole carriage.
Posted on Oct 01, 2008
No solution, but same problem, but my symptoms were different. I replaced the color cartridge and aligned it successfully. I printed one page and it printed REALLY slow, like 30 minutes. I had not power cycled the printer and then got the error with the Black cartridge (cartridge on the right). Replacing the black cartridge resolved the problem, however the black cartridge was no more than 5-10% used. I almost wonder if this isn't some sort of cartridge compatibility ploy. I've only bought new genuine HP cartidges, so something is surely off!
Posted on Dec 24, 2013
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Posted on Jan 02, 2017
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