Question about HP OfficeJet 7310 All-In-One InkJet Printer

5 Answers

HP 7310xi: "Remove and Check Printer Cartridge on the right"

I bought a new black ink cartridge twice to no avail. I still get the same error message. What can I do to get the error message to stop. I even tried the alcohol and cotton swap suggestion. Please help..Up to now this has been a great machine.

Ralph
ralphmjr@gmail.com

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  • ltl220 May 23, 2008

    "Remove and Check Printer Cartridge on the right"



  • Anonymous May 26, 2008

    I have a HP 7310 Officejet All in One Printer. I having the same problem as Ralph. After replacing an empty black cartridge, the one on the right side, I get an error message that says " remove and check the right cartridge". I did that, inspected the cart. and found no problems. Thinking that the cart. is faulty I exchanged it for a new one and got the same error msg. Then I went to HPs on trouble shooting page and did everything suggested to no avail. I then went online and chatted with a HP tech for an hour and a half going through different trouble shooting procedures. At the end of that I still have the same problem. I do not see any damage to the carriage contacts and the bias wire is in its proper place. Can you assist with this problem.

    JRay

  • thoolman Aug 10, 2008

    I could tell that the ink was gettig low in my cartridges. I replaced the color cartridge with no problem. The black cartridge always has an error with it that says to remove the cartridge and check it.

  • chicagocemo Nov 11, 2008

    I just replaced color cartridge and got the error. I do see the small wire off to the right but it also is in the black cartridge side so it doesn't appear to be broken. Anyone have a picture of what it is supposed to look like

  • ltyndall286 Feb 02, 2009

    I found the same problem with the wire punching a hole in the cable.

  • Anonymous Feb 05, 2009

    can not remove ink cardrage

  • Anonymous Feb 10, 2009

    hp 7310xi remove & check black cartrige

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Sounds like the carriage is broken on the black side. Pull the cartridge out and take a look at the silver metal piece. Is it loose from the side and if so did it punch a hole in the circuitry that cartridge comes in contact with. If I were a betting man this is probably your problem. You have to replace the whole carriage. This is a pretty common problem with the carriages that use the #96 and #97 cartridges.

Inkworks

Posted on May 21, 2008

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I conduct RESET for the Army and have had the same thing many times on the HP7310. There is a small plastic tab that holds the tensioner wire on the side of the ink tank carriage. That breaks off and when you insert the ink tank the tank pushes the wire into the circuit board/ribbon cable and makes a hole breaking contact. I have had good results with removing the circuit and with a fine soldering gun repairing the broken trace. Once done, I use a small plastic wire tie to hold the tensioner in place. Hopefully the solder job is a good one and you do not have to replace the entire carraige assembly. NOTE: Be very careful when removing the back ribbon cable. It is connected by a very thin slice of ribbon to the "reader" on the carriage. Move slowly and keep track of what screws go where. You will need a #6 and #9 Torx to remove the holding screws.

Posted on Feb 09, 2010

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This is the exact same issue that I have. After looking at the carriage with a flashlight I determined the wire on the right side of the carriage has come loose and small pieces of plastic that holds it in place has broken off. When that happened the end of the wire pearced the ribbon behind it.

The carriage and ribbon have to be replaced.

Posted on Oct 02, 2008

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This is something simple to try...

Try removing both cartridges. When reinserting, install the black cartridge first and then the color. Have had customers with similar issues and this does seem to work 85% or so of the time. If it doesn't, then you have a lot bigger issue. Could be the whole carriage.

Posted on Oct 01, 2008

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No solution, but same problem, but my symptoms were different. I replaced the color cartridge and aligned it successfully. I printed one page and it printed REALLY slow, like 30 minutes. I had not power cycled the printer and then got the error with the Black cartridge (cartridge on the right). Replacing the black cartridge resolved the problem, however the black cartridge was no more than 5-10% used. I almost wonder if this isn't some sort of cartridge compatibility ploy. I've only bought new genuine HP cartidges, so something is surely off!

Posted on Dec 24, 2013

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  10. If the problem still exists after trying all of the steps above, the unit may need to be serviced. Contact HP for further troubleshooting or to arrange to have the unit serviced.
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