If You know the password, type it and get to BIOS by pressing tthe F10 button. You can change the password protection mode there, or disable the password check completely, by providing blank password. ;)
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She did more than change your master password, it looks like she erased most of you OS (Operating System) It would be worth taking it down to a reputable computer repair place and having them have a go at it. The might be able to save your files to put back on it once they reinstall an operational OS. Good luck.
You can try getting to your boot menu to bypass this section of the startup, but you will probably be better off exchanging it for another one. You may have accidentally received a refurbished computer, or the computer didn't power down correctly after testing.
1. Keep pressing "F8" as the laptop computer starts. 2. When the window "Advanced Boot Options" opens, choose "Safe Mode" with arrow key and confim by pressing the Enter key, then PC enters the Safe Mode. 3. Once you are in the Safe mode Click "Administrator" on the Windows login screen. Take note that you have set the Administrator password before, you need to input the changed password instead of leaving "Password" field blank. 4. Then click Start > Control Panel > User Accounts > Select the account that is locked and change the password. 5. Restart laptop and login into the account you just created using your new password. Please take time to rate me
When was the last time you were able to use your computer? Did you installed any software recently in your computer? Try pressing F8 on startup and use the Last Known Good Configuration. May be that will help.
When system boots press the key to get into BIOS. Usually it is 'Del' Key. Once you get into BIOS, if not asking a password, get into admin menu and set the password option disabled.
If asking for a password while you get in to BIOS and you dont know the password, the only option is to reset the BIOS.
To reset BIOS u've to remove the back cover and remove and re-insert the CMOS battery while the laptop is powered off. After that, power on the laptop and set the bios to normal setting, especially the time. This wont harm any of your data.
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Please plug also the power cord to the power source then wait for 10 - 20 minutes to charge the battery of your laptop then after the said time given above please turn on the laptop and see if your laptop is working now. Else if it is not then try to contact computer technician and let that person check the problem of your laptop Most of the problem causes of software and hardware.
Hi there Take the battery out and start the laptop up on AC power only, set the correct date, time and time zone, shut down the PC and remove the power jack, wait about 30 seconds then power it up on AC only again, If the date and time has changed the the cmos battery has run out and needs replacing. If it keeps date and time the problem is the battery or the powerboard controller that charges the battery is defective. If the battery is getting a charge, run the battery completely out of charge, then try to charge it again.