HP Photosmart Premium C309A  All-In-One Printer Logo
Posted on Sep 18, 2010
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I've received a copier message that reads "Ink System Failure", and to turn printer off and then on. I've turned the copier on/off several times already, and the message will not go away. I've also changed the black ink cartridge because I thought that I probably ran out of ink. How can I fix this?

1 Answer

doubee

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  • Expert 128 Answers
  • Posted on Sep 20, 2010
doubee
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There is a characteristic problem with these models and others that use that ink, that the part of the carrier that delivers the ink to the printhead cracks. There is no real solution, because there are no parts available for ANY HP ink printer. It's time for a new one. HP's solution is to `upgrade' you.... Wanna buy another HP???

  • agr32173 Jul 24, 2011

    I just got off the phone with HP tech support for this very issue- Oxc19a0022 Ink System Failure for my HP B209a Photosmart Plus inkjet printer. I tried unplugging etc. as suggested on the HP website with no success. I was told that this message indicates that either the printhead itself needs replacing or "some other hardware issue" in the printer is to blame. Either way I was told the fix would cost "more than half that of a new printer" and, exactly as doubee stated, it was suggested I "upgrade" to one of HP's newer printers. I was told the good news is HP has "a number of specials going on right now". Yay! This printer got very very light usage, maybe a few sheets every month or so. Since the tech was quick to tell me the printer is out of warranty, I asked when their records show I purchased it and was told 1 year and 10 months ago. I was also told that had I purchased the extended warrranty the issue would have been covered. At that point I asked the tech to relay to the higher ups that any printer that can't make it past the 2 year mark is "pretty poorly made" and that a customer should not have to purchase an extended warranty to ensure it lasts a few years. I will not be buying another HP printer anytime soon (although I suspect the competition is probably playing the same games).

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Related Questions:

1helpful
1answer

Ink system

The ink system failure message has a chance to be fixed or it may be a permanent issue. It
can be pointing toward a firmware failure in the printer and if that is the case the
following steps should fix it.
Press and hold the “*” key. Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
Press and release in sequence the "1”, “2” and “3” buttons.
Display should say “Support” and display the FW rev (something like R0631R)
Mine reads R0631M
. Press and release the right arrow button until the display says “System Configuration
Menu”.
Press and release the “OK” button.
Display should say “Hardware failure status”. If not there already, Arrow Key over to
“Hardware failure status”,
Press and release the “OK” button.
Display should say “Hardware failure status: Clear. Press OK to clear”.
Press and release the “OK” Button. Message changes to “Hardware failure status Cleared.
Press Cancel to continue”.
Press and release the “CANCEL” button as many times as necessary, so that, either the
“Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears.
PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
Using the Power Button, turn the unit OFF and unplug the power cable from back of the
printer and wall outlet.
Wait 30 seconds for the power to get discharged and then plug the power cable into the wall
outlet first and then into the back of the printer.
Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER”
followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK
INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the
initialization process is complete, the printer will print out a Diagnostic Page.

Good Luck!
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1answer

I received an error Ink System Failure error 0xc19a0035

The ink system failure message has a chance to be fixed or it may be a permanent issue. It can be pointing toward a firmware failure in the printer and if that is the case the following steps should fix it.
Press and hold the “*” key. Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
Press and release in sequence the "1”, “2” and “3” buttons.
Display should say “Support” and display the FW rev (something like R0631R)
Mine reads R0631M
. Press and release the right arrow button until the display says “System Configuration Menu”.
Press and release the “OK” button.
Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
Press and release the “OK” button.
Display should say “Hardware failure status: Clear. Press OK to clear”.
Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer.
Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page. Good Luck!
1helpful
1answer

HP 6280 INK SYSTEM FAILURE

Try This :

First check with a new set of orginal HP catridge ; if still it doesn't work then the printer needs to be replaced ; call HP if the printer is in warranty they will do it free of COST ; No. for HP is : 18004746836;
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Ink System Failure HP C5180

IssueAn 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel. The printer cannot copy, receive faxes, or print. Solution
Press the On button to turn the printer off. 
Unplug the power cord from the back of the printer.
Remove all the ink cartridges.
Wait two minutes.
Plug the power cord into the back of the printer.
Press the On button to turn the printer on. 
Install the ink cartridges when prompted.
If the error code does not display, the issue is resolved.
If the 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel, service the printer.

0helpful
2answers

I have a Ink System Failure.

IssueAn 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel. The printer cannot copy, receive faxes, or print. Solution
Press the On button to turn the printer off. 
Unplug the power cord from the back of the printer.
Remove all the ink cartridges.
Wait two minutes.
Plug the power cord into the back of the printer.
Press the On button to turn the printer on. 
Install the ink cartridges when prompted.
If the error code does not display, the issue is resolved.
If the 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel, service the printer.

1helpful
1answer

Ink system failure

IssueAn 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel. The printer cannot copy, receive faxes, or print. 
Solution
Press the On button to turn the printer off. 
Unplug the power cord from the back of the printer.
Remove all the ink cartridges.
Wait two minutes.
Plug the power cord into the back of the printer.
Press the On button to turn the printer on. 
Install the ink cartridges when prompted.
If the error code does not display, the issue is resolved.
If the 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel, service the printer.

13helpful
3answers

HP Photosmart c7180: "Ink System Failure" error code Oxc18a0306

I get the ink system failure message on my hp c7180 as well as an error code of oxc18a0306.
1helpful
4answers

Ink system has failed

IssueAn 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel. The printer cannot copy, receive faxes, or print. 
Solution
Press the On button to turn the printer off. 
Unplug the power cord from the back of the printer.
Remove all the ink cartridges.
Wait two minutes.
Plug the power cord into the back of the printer.
Press the On button to turn the printer on. 
Install the ink cartridges when prompted.
If the error code does not display, the issue is resolved.
If the 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel, service the printer.

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