Question about Microsoft Xbox 360 Console

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Where? How do you get to the laser reader lens?

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You remove the screws that hold the case on. Then you open the cd tray (you can do this manually by gently pulling it out or you can open the tray while still plugged in and then once it is out UNPLUG the power cord). Once the tray is out, if you look down inside the cd tray and laser casing you will see a little round glass looking device in the middle of the casing. Take some compressed air and blow out the inside of the case and inside the inner casing. Then take a cu tip and dip it in some regular rubbing alcohol and gently squeeze any excess off and gently clean the laser reader lens in a counter clockwise circular manner. Then let the alcohol dry for at least 1-2 minutes before plugging the device back in. If the cu tip comes out really dirty with blackish looking stuff repeat the process until the cu tip comes out clean. It is important that while working inside the device you UNPLUG the power cord. Plug the device back in and check to make sure the cd tray is operating normally and check any other components while you have the case off and if everything seems to be working fine, replace the case and screw it back into place. You might also want to clean your game cds while before placing them back into the game system using a very soft non abrasive lint free cloth with a little alcohol on it and make sure to let them dry for 1-2 minutes before placing in game system. If the cd has scratches on it you might want to invest in a scratch remover which you can get at your local walmart for about 5-7 dollars. Let me know if this helps and if it doesn't we will explore further options.

Posted on May 19, 2008

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1 Answer

Why does it keep saying disc error

Probably you have a problem with optic reader.
Try to use an
Optical Drive Lens Cleaner kit.

Optical Drive Lens Cleaner


How To Clean Slim DVD Drive Lens and Laser From Dust

or you can try to do it yourself it you have some technical knowledge

how to chang the dvd writer lens

Jun 08, 2015 | Video Game Consoles & Games

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When my sons try to play a game, the screen stays on the main menu. Its like the system is not recognizing that a disc has been entered. This has happened before, we did factory reset as well as upd

The fact of the matter is, your system is not reading the game disks. The option to use a cleaner is always the best way to trouble shoot. After you use one, try a different kind of disk, like a DVD and see if it plays. If not, then your BlueRay drive is bad, and I would suggest sending it in for repairs.


Dec 20, 2014 | Sony Playstation 3 (PS3) Console

1 Answer

How to fix disk reader on ps3

Clean the laser lens with a PS3 laser lens cleaning kit.

Jun 25, 2012 | Sony Playstation 3 (PS3) Console

1 Answer

My ps2 is getting a disc read error. It is the console, not the disc. How do I fix this? I've heard that you can clean the laser reader with alcohol wipes. Is this advisable, and if so, how should...

If it's the original, fat PS2 go here:

If it's the newer, slimmer PS2.
To clean the laser lens, do the following:
Dip a Q-tip in rubbing alcohol (not dripping) gently place the q-tip on to the lens and gently twirl the q-tip.
Use the other end of the q-tip to gently dry the lens.
Hope this helps :)

Jul 16, 2011 | Sony PlayStation 2 (PS2) Console

1 Answer

There is a loud clicking while the disk is spinning and then it says there is no disk.

maybe dvd readers lens maybe dirty or broken or laser isn't working and that's why moving part of the reader is smacking against its walls and not seeing the disk... cleaning disk set might work if the lens is dirty but if it still doesn't see the disk after cleaning, you might have to get it repaired... I hope it helps

Mar 06, 2011 | Sony PlayStation 2 Slimline Console

1 Answer

My disc reader motor wont spin. it refuses to read the disc

Hi,the unit needs to have the laser reader lens cleaned but DONT use regular rubbing alcohol.
Get pure stuff....the rubbing type leaves a glare on glass and plastic lenses.
Also ,the chrome rails that the laser moves along need to be cleaned and lubed with liquid silicone.
This method clears read problems most of the time.

when a disk reader refuses to spin, sometimes it might be from the motor mechanism that allows it to spin when you insert a disk inside the disk reader is damaged that's might be the reason it does not spin.

You can check both the lens and the mechanism to be such which needs to be replaced.

Take care.

Oct 08, 2010 | Nintendo GameCube Console

1 Answer

Wont read discs

The unit needs to have the laser reader lens cleaned but DONT use regular rubbing alcohol. Get pure stuff....the rubbing type leaves a glare on glass and plastic lenses.
Also ,the chrome rails that the laser moves along need to be cleaned and lubed with liquid silicone. This method clears read problems most of the time.

Dec 24, 2009 | Microsoft Xbox 360 Pro System Console

1 Answer

We have been playing our wii lately and we will get two differnt messages on the screen. The first one tells us that somthing is wrong with the disk, So, we will take out the disk like says to do and...

Your Wii has one of two problems going on in it. Either the laser reader is dirty and needs to be cleaned, or the laser reader is going bad and needs to be replaced. You can try the following wet lens cleaner [NEVER used a dry cleaner on a video game system!] ... if this doesn't help, your laser or DVD drive inside of the Wii may need to be replaced. The same website sellsthe parts if you need it -- but if the disc is reading them stopping,it may just be a dirty laser lens:


Nov 17, 2009 | Nintendo Wii Console

2 Answers

My ps2 wont read any disk. even though it was working last nite!

Play the headd cleaner lens to clean up the lens. Avoid palying discs with scratches. They damage the lens of the disc reader.

Jul 11, 2009 | Sony PlayStation 2 (PS2) Console

2 Answers

Im clueless

This sounds like a problem with the DVD player drive and laser. The Drive chip on the slim can overpower the lasers focus and cause heat to build up around the lasers lens. This does absolutely melt the laser lens and its mount. I suggest you replace the entire DVD drive.

If you are not comfortable doing this, click on "Repair Directory" at the bottom of this screen. On the next page, Click on "Video Game Consoles". Select a good Repair shop.

Dec 15, 2007 | Sony PlayStation 2 (PS2) Console

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