Question about Microsoft Xbox 360 Console

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Where? How do you get to the laser reader lens?

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You remove the screws that hold the case on. Then you open the cd tray (you can do this manually by gently pulling it out or you can open the tray while still plugged in and then once it is out UNPLUG the power cord). Once the tray is out, if you look down inside the cd tray and laser casing you will see a little round glass looking device in the middle of the casing. Take some compressed air and blow out the inside of the case and inside the inner casing. Then take a cu tip and dip it in some regular rubbing alcohol and gently squeeze any excess off and gently clean the laser reader lens in a counter clockwise circular manner. Then let the alcohol dry for at least 1-2 minutes before plugging the device back in. If the cu tip comes out really dirty with blackish looking stuff repeat the process until the cu tip comes out clean. It is important that while working inside the device you UNPLUG the power cord. Plug the device back in and check to make sure the cd tray is operating normally and check any other components while you have the case off and if everything seems to be working fine, replace the case and screw it back into place. You might also want to clean your game cds while before placing them back into the game system using a very soft non abrasive lint free cloth with a little alcohol on it and make sure to let them dry for 1-2 minutes before placing in game system. If the cd has scratches on it you might want to invest in a scratch remover which you can get at your local walmart for about 5-7 dollars. Let me know if this helps and if it doesn't we will explore further options.

Posted on May 19, 2008


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When my sons try to play a game, the screen stays on the main menu. Its like the system is not recognizing that a disc has been entered. This has happened before, we did factory reset as well as upd

The fact of the matter is, your system is not reading the game disks. The option to use a cleaner is always the best way to trouble shoot. After you use one, try a different kind of disk, like a DVD and see if it plays. If not, then your BlueRay drive is bad, and I would suggest sending it in for repairs.


Dec 20, 2014 | Sony Playstation 3 (PS3) Console

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How to fix disk reader on ps3

Clean the laser lens with a PS3 laser lens cleaning kit.

Jun 25, 2012 | Sony Playstation 3 (PS3) Console

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I put CD into cd tray, the tray and CD go into the player, it says loading, but nothing happens and it continues to say loading. I cannot even eject the CD, I have to power it off and back on to get the...

To confirm if actually its a laser problem, insert an Audio CD into the player and see if will play. If it plays, then obviously, your laser (lens) is weak. But if it doesn't play Audio CD, then it might still be the laser (lens) or a mechanism problem.

Get a lens cleaner, use it to clean the lens. If that doesn't solve the problem, get a screw driver, open the player's cover so that you can gain access to the lens, use a cotton board to clean the surface of the lens. This should clean dust or dirt that might be on the lens.

If non of the above solves the problem, then know that you need to replace the laser to a brand new one.

To replace the lens, remove the bad laser, use it as a sample to get exactly the same type and do the replacement. Note that replacing a laser (lens) needs a professional touch, so if you cannot replace the laser, get it to a repairman to fix it for you.

Once this us done, your player will play all DVD discs again.

Good luck.....

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I need to repair my ps3 80 g. i believe the problem is the laser reader because no matter which disks i put in it will not read it. i have tried every other tip to see if it was not the laser reader and i...

Well if you are feeling up to it, you could look online and track down a new laser unit and replace it yourself. If the system is still under warranty, I would recommend contacting Sony to fix it. If not, use a search engine to see if there are any game repair shops within your town that can fix it for you.

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My disc reader motor wont spin. it refuses to read the disc

Hi,the unit needs to have the laser reader lens cleaned but DONT use regular rubbing alcohol.
Get pure stuff....the rubbing type leaves a glare on glass and plastic lenses.
Also ,the chrome rails that the laser moves along need to be cleaned and lubed with liquid silicone.
This method clears read problems most of the time.

when a disk reader refuses to spin, sometimes it might be from the motor mechanism that allows it to spin when you insert a disk inside the disk reader is damaged that's might be the reason it does not spin.

You can check both the lens and the mechanism to be such which needs to be replaced.

Take care.

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I have a jvc TH-G30 and it will not read cds or dvds. It just comes up no disc. Could somebody pleaseeee help me

Clean your DVD laser reader off with soft tissue paper. If that doesnt help your laser pickup is bad. Have a tech replace it

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My ps2 wont read any disk. even though it was working last nite!

Play the headd cleaner lens to clean up the lens. Avoid palying discs with scratches. They damage the lens of the disc reader.

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you need to Clean the laser lines inside the cd player I can do that for you if you want me to

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Im clueless

This sounds like a problem with the DVD player drive and laser. The Drive chip on the slim can overpower the lasers focus and cause heat to build up around the lasers lens. This does absolutely melt the laser lens and its mount. I suggest you replace the entire DVD drive.

If you are not comfortable doing this, click on "Repair Directory" at the bottom of this screen. On the next page, Click on "Video Game Consoles". Select a good Repair shop.

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Dvd stuck on the reading part

Sometimes the problem is CD DISC, Next Is the laser lens, cleaned the lens with 100% cotton buds.. or if not working after you cleaned the lens, replace the laser eye A new one!

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