Question about Apple iPod classic MP3 Player

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Red x icon on my ipod

My ipod is nopt responding to an of my commands and its displaying a red X icon encircled with a red cicle and it s not even connecting to mycomputer plzz help me 2 work it out

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  • Anonymous Jul 11, 2008

    Same with me! Computer won't recognise it and resetting doesn't do anything!!! Any other tips?

  • fleming74 Jul 27, 2008

    i am having trouble with my ipod classic, the red x icon, i turn on the hold switch then quickly off then i dont have any time before the apple appears and then when i push the select and menu then the x appears then it turns off......... (and its charged) charged it all last night.

  • Anonymous Jul 29, 2008

    My Ipod has a red x with a circle and cannot connect to my computer and will not reset completely.

  • marko_j_17 Dec 11, 2008

    hi i have the same problem with the others... i did the instructions given below however the red X with a circle still appear in the screen of my 120g ipod classic video.... please help me...

  • Anonymous Jan 02, 2009

    waht do i do

  • brittnaybear Mar 07, 2009

    ya my ipod got the red x and if i put my ear up to the back i can hear some noices soooo the harddrive is probibly fucked. so ya were all screwed

  • Anonymous Apr 07, 2009

    i just dropped my ipod the littlest bit and i got this problem and i have tried resetting and hitting it nothing works

  • Anonymous Apr 10, 2009

    theres a reboot system

  • Anonymous Apr 29, 2009

    HOLY SMOKES the hitting it on the carpet totally worked...it made the clicking sound and everything!! thank you SO MUCH!! yayyyy!!

  • CLASSYBITCH May 16, 2009

    MY IPOD HAS A BIG RED X I HAVE TRIED EVERYTHING AND APPLE WANT $150 TO FIX IT I DONT KNOW WHAT TO DOOOOOO

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36 Answers

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Hey, I had the same problem and did everything I could think of to fix it (apple store, resetting it, draining the charge). Then I started freaking out because I didn't want to spend the money on a new hard drive or a new iPod. So I did a little searching and found this on another forum:

"Some times when you drop your ipod the lens inside skips. (kinda like a record player) reset your ipod by holding the middle and menu button until you hear clicking. then with one hand hold the ipod firmly and hit the side of it onto the PALM of your other hand. Sometimes this jumps the needle back into place but not all the time."

I did this using the palm method, and it didn't work. But then I hit the side of the ipod on the ground (carpet of course) about two or three times. It made a funny noise and then turned on and started working like before. What a relief. Hope this helps.

Posted on Mar 30, 2009

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  • fsas_drummer Jul 20, 2010

    this still hasnt helped me. can some one please help. the rex x only comes up when i plug it in to the wall or my laptop but after a while it just turns off. i tried holding down the menu and middle but it didnt do anything. can someone help ?????

  • waco21 Oct 22, 2010

    what a good tip, i done it once and it worked again.
    get on. Cheers for the tip

  • lulu2013 Oct 24, 2010

    OMFG thank you soooo much this works =D

  • frisqoflores Jan 30, 2011

    thanks drummer! so far so good!

  • Terry Fincham May 11, 2012

    Thanks for the tip.My ipod is working after a few hits on the carpet. I thought it was well and truly dead but now its working fine.Thank you.

  • cain_oo7
    cain_oo7 Mar 06, 2013

    just broke my ipod lcd. it still didnt work

  • Joni Steel Mar 30, 2013

    I lost count a long time ago of how many times and ways i have hit my ipodclassic and it has made no difference!

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Hey guys, i had this problem too and for you guys getting frustrated when hitting the ipod on the side, please rest assure that your frustration will only rise time and time after when the technique fails. The problem to that is your being too gentle with the ipod...i know at first your gonna lightly tap it on your palm to prevent 'further' damage to occur, but after awhile you realize that your ipod is dead anyways and will go to any distance to fix it, so all you X icon peers, i have only one solution with your problem, set aside your fears of ipods breaking and hit the darn thing 3x hard, but not on a rough surface, i would recommend a carpet as many have used it and i myself have done so too. But once again hit it hard as though you are taking your frustrations out on it and voila it will click a few times more and then buzz for abit and you will have your ipod back. hope this helps.

Posted on Jan 02, 2010

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  • front_back Aug 30, 2010

    I wanna say, i was about to Off Myself from having to deal with all the problems of iTunes and then My Ipod Bit the dust?! man. I laughed so hysterically when pimp-smackin it actually worked (so far!) I'll let you know b4 i hang myself if it does it again. :-P

  • 6lars9 Oct 23, 2010

    Apple,you HAVE to employ JUSTTHATGUY!!! He rocks man!!! Make him head of of your technical department!! He has it all!! Take note!!!

    Justthatguy you are a legend!!! Go well mate!!!

  • TRYD May 25, 2011

    OMG....I went at it like 50 times and the minute I stopped being a weak *** idiot about it (scared to actually break my ipod) it worked!!!!!!!!!!!!! Holy ****.....this is the most amazing solution to this problem EVER! And I didn't think it would work because I hadn't dropped my ipod...so I thought this solution wasn't for me...but wow....3 x HARD on a carpet worked like a charm...BEST ADVICE EVER!!!!!!!!!!!

  • HUSTINS NGARI Sep 26, 2011

    hey i hit my ipod on the couch and the technique worked.i can now listen to my music.thanks

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HA HA HA LOL!!! First of all, I never read blogs, let alone follow their directions.
But, When my ipod displayed the dreadful red x before my trip abroad, I didn't know what I was going to do because for one I def did not have the money to replace it-
Well, my roommates were sleeping so I didn't want to bang any harder on the wall or floor w/ my ipod b/c so far it wasn't working, I did a reset, and smacked the **** out of it with the side of a stapeler. Then I heard it make a squeal some beeps/clicks and I thought i did it... But no. the red x came back momentarily.
SO, then I gave it one more reset, and beat the **** out of it on the next two whacks with the side of a stapeler. It came back on, and is working better than ever. JUSTTHATGUY, you ****** rock!!!

Posted on May 18, 2010

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Ok I want to thank JUSTHATGUY for his help. I did your steps and they worked like a charm! It freaked me out when it made the noise but i still can;t believe i worked. If any of y'all have a problem just follow his steps. Thank man!

Posted on Apr 28, 2009

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Ok I'm having the same problem as everyone else but Justthatguy's solution isn't working! It doesn't make a noise or anything when I reset it. It acts like it's going to work...the apple pops up then back to the dreadful Red X!! What am I doing wrong?

Posted on Aug 26, 2009

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Thanks for the copy and paste instructions from the Apple website, but these steps are not solutions. The folks above are trying to say they've tried all these steps and none are working, what now?

Posted on Aug 03, 2008

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The reset + bang on carpet saved mine from red ring of death, big ups to you guys

Posted on Jan 21, 2010

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The solution of Justthatguy didn't work on me!!!!! I hit it like a lot of times now..and I wanna flush it down the toilet but I can't cuz half my life is in it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! HELPPPP MEEEE!!!!!!!!!! PLEEEAAASSSEEEEE!!!!!!!!!!!!!!!!!!!!!!!!!! T.T

Posted on Jan 19, 2010

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I tried Justthatguy's idea and it worked! K, here's the thing. It didn't work after at least 15-20 times of hitting it on the carpet/palm of my hand. I finally didn't care if I broke the thing and I pounded it on the carpet extremely hard while performing a reset. After about 3 very hard bumps to the side of the unit, a new reset screen popped up on my ipod. I then plugged it into my computer and Itunes finaly recognized it!

Posted on Jul 20, 2009

  • lilpatqs Oct 31, 2010

    YESSSS i SMASHED it against the wall as hard as i could, turned off, i thought it broke but it said plug in to restore and it now works! thanks sooo much!!!

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JUSTHATGUY!!! YOU DA MAN!! It worked like a charm!!

Posted on Jun 24, 2009

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Flush it down the toilet and find it. It worked for me. ;D

Posted on Apr 27, 2010

  • iPod Hero Apr 27, 2010

    Why ar the people on this site such retards. IPOD HERO FTW

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Okay first thing you wanna do is go to itunes.com and download version 8.0 or whatever the new one is and then type in under search firewire scroll down to downloads and download the first one labled and its the only one that says firewire in it ---"hit the save button after you hit the download button on it" ---(HAVE IPOD DISCONNECTED THE WHOLE TIME FROM THE COMPUTER) turn the ipod on then hold the center and middle button as soon as the screen goes blank plug it into the computer WHILE THE FILES ARE STILL BEING DOWNLOADED DO NOT WAIT UNTIL AFTER DOWNLOADING IS COMPLETE!!!! then once it is plugged in and the files are downloaded an itunes repair screen will pop hit the repair button wait till it finishes restart the computer and it should be workin

Posted on Jan 18, 2009

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I would like to thank JUSTHATGUY!! You are AWESOM!! My ipod was frozen for a week before I found your solution. I am forever grateful!

Posted on Jun 12, 2009

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If all attemps to reset your ipod have failed it is possible that the hard drive has crashed and will need to be replaced. If your ipod is still under warranty and you know it hasn't been dropped you can try to send it back to Apple. Otherwise you can look to some aftermarket solutions for parts or repair services.

Posted on Jan 28, 2009

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Follow http://support.apple.com/kb/TS1463 and it's the end of your problem. if need any technical guidance during this process then follow Mac Tech Support .

Posted on Jul 30, 2014

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Just that guy!! you are a ******* genious!!!! i thought i was gunna die with out my ipod, after a friend dropped it and it didnt work for 2 weeks i thought my mom was gunna kill me. but it worked, ive never said this to anyone i didnt know before, but i ******* love you!!!!

Posted on Jan 07, 2011

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The red x has more to do with it not booting than not charging. If it doesn't boot. Try to put it in recovery mode (hold center and down button as you plug in usb cord) and restore it. Do you hear a clicking and grinding sound from inside? Then it's your hard drive. Is the iPod just silent or do you have a flash based iPod (nano, itouch), then there is an issue with your motherboard. There are third party iPod repair services, that will fix it for cheap. Even better, I found an DYI iPod repair guide,so you can do it yourself too, not that difficult. Part is available onEbay. If you can't do it yourself, have a tech savy friend do it foryou.

Posted on Aug 24, 2010

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If you hear clicking or repetitive sound from inside you have a broken hard drive. If you're out of warranty, somebody has to open the iPod classic and replace the hard drive. The part is available on ebay. Here's a guide on how to disassemble an iPod classic. Maybe a tech savy friend can do it for you. If you want to pay to have a service do it for you there are third party iPod Repair Services.

Posted on Jul 25, 2010

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Thanks Justthatguy! It work!

Posted on Jul 01, 2010

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Oh my f****** G**. JUSTTHATGUY is GENIUS! It seriously f****** worked!!!!!!!!!!!

Posted on Jun 07, 2010

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Yo, This is legit. I just went to throw it at a blanket and it slipped and hit my wall... I thought i broke it but it just popped up with the main ipod Screen XD
Be rough on it. Ipods are pretty rugged

Posted on May 04, 2010

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Thank you so much dude. i was about to kill someone if my ipod was broken. JUSTTHATGUY is the man

Posted on Apr 12, 2010

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Oh my god you the man my hand fcuking hurts from bashing it but its working now, thanks apple wanted 150 to fix it you deserve a medal bro big up

Posted on Apr 07, 2010

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I was a little doubtful that this would but after trying everything I did what JUSTHATGUY said I gave a good hard wack on the left on the wooden floor it made sounds for like 10 minutes or so a TADA it started working I laughed I couln't believe it .. Thanks JUSTHATGUY

Posted on Mar 31, 2010

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Beat the living **** out of it..totally worked for me!!!

Posted on Mar 10, 2010

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Ok - I have to admit - I was thinking this was ********. But I did it and it really worked.

Posted on Mar 06, 2010

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JUSTTHEGUY....Thanks...followed your steps...and my ipod worked!...wow....Thanks

Posted on Mar 03, 2010

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Can you go through this slowly. Do I reset it, then whack it? Do I do while I'm holding down the reset buttons. I need a more step by step process?

Posted on Feb 09, 2010

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I as one of the many F$#^ing LOVE justhatguy! are the S^&* and should be rewarded with a medal or something haha! thanks a lot. simple solution but worked completely. i brought a freakin ipod touch because i was so pissed off.
30g for sale>?? haha
thanks again

Posted on Jan 17, 2010

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I do wat justthat guy said 2 do i even got 2 the point where i started to fight it i bodyslammed it and started punchin it and it finally went into a white screen bt it doesnt do anything else i've tried 2 reset it and it goes back to the red x. HELP.

Posted on Jan 08, 2010

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  • bandgeek318 Nov 30, 2010

    ive tried the palm thing and hitting on the ground really hard and now it sounds like everything is shattered inside

  • salty_dalty
    salty_dalty Jan 12, 2013

    yeah i started slamming it and it made this super high pitched squealing noise now it sounds like it's way worse than before...

  • cain_oo7
    cain_oo7 Mar 06, 2013

    **** this!!! i just end up breaking my IPOD LCD!!!

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Justthatguy.. you are a GOD, my first time doing it I heard a weird *** noise and like 15 seconds later it started working..and it's even faster then before..thanks so much

and email me if you want a bangbros pass

i haz teh pazwordz

Posted on Jan 07, 2010

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JUST THAT GUY! MORE LIKE JUST THAT GOD!!! THANK YOU SOO MUCH JUSTTHATGUY!

Posted on Jun 20, 2009

  • viraz007 Jul 27, 2011

    Anybody intrested in selling these type of ipods then contact

    Viraz Kapoor
    viraz.kapoor@rediffmail.com
    +91204124501

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To reset iPod, iPod (scroll wheel), iPod (touch wheel), and iPod (dock connector) red x icon on my ipod - ipodg1-2.gif ipodg3.gif

  1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
  2. Press and hold the Play/Pause and Menu buttons simultaneously until the Apple/iPod logo appears, about 6 to 8 seconds. You may need to repeat this step.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.
If you are still unable to reset your iPod, use only one finger from one hand to press the Center (Select) button, and one finger from the other hand to press the Menu button.
When you reset iPod all your music and files are saved, but some customized settings may be lost. Date and time is preserved (unless the iPod reset itself because it had no power and then was reconnected to power). Other customized settings, such as Bookmarks, On-The-Go Playlists, Shuffle, Backlight timer, and so forth are preserved from the last time the hard drive turned on.

Posted on May 18, 2008

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Just that guy is a *******

Posted on Apr 13, 2010

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Thank you justhatguy for your help.I didn't know what to do until i found your solution.Other people with the same problem i think you should go with justhatguy.

Posted on Jun 18, 2009

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Dude JUSTHATGUY pardon my spanish but U ******* ROCK!!!!! Ive ben a sad sap without my pod man goodlookin out pimp.

Posted on Jan 08, 2010

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SOURCE: 30 gb ipod not connecting to computer.

If nobody has figured out this problem or if anybody else is having the same problem I have a solution that could possibly work. I had the same problem so I right clicked My Computer and went to Properties. Click on the Hardware tab, and then click on Device Manager. Scroll down to Universal Serial Bus controllers look for anything that may have a yellow exclamation point. Mine said something like Apple Ipod Driver or something along those lines. Right click that and click Update Driver... Then click Next and it should update it for you and work fine. Hopefully this will help anybody that is having this problem.

Posted on Jun 08, 2008

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SOURCE: Ipod only works wih a power source

Well there is a remote chance it's a battery issue, but most likely you have a broken logic board. If you're not covered under the warranty you can try to open it and make sure the battery is connected properly. There are iPod repair guide websites, that show how to open the iPod classic and replace components.

Posted on May 14, 2009

hunter19_46m
  • 7482 Answers

SOURCE: "ipod is disabled and connect

Hi dipak 9841...

If you have forgotten the code, you can unlock the IPod by doing the following:
Connect your IPod to the primary computer you use it with (the first one IPod synced with), and open iTunes.
When you disconnect iPod from the computer, it will no longer be locked.
If you can't unlock IPod using either [the code or connecting it to the computer you use to manage its songs]. . . you can restore your iPod to factory settings using iPod Updater. Please note that this will erase all data on your iPod.
Afterwards, you can add your music and data back to your iPod.
If you want to change the primary computer that your IPod is associated with, do this:
1. Restore your iPod. WARNING: The restore process cannot be undone.
All of your songs and files will be deleted. Always make a backup of your important data.
2. Connect your iPod to the computer that you want to be the primary computer.
3. Open iTunes and synchronize.
If you can't unlock your iPod and you don't have access to the primary computer, your only option is to restore the IPod, which will erase all music and data."
Please take time to rate me thumbs up.

Posted on Sep 25, 2011

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