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It maybe just a simple driver issue. For you to be able to verify it, you ill need to access the BIOS to check if the black spots are still there.Please follow these steps,there are different way od going to BIOS depending on the brand of the laptop.
Turn on your computer
Hold down F2, this will take you into BIOS. On some computers it might be the DEL key, or F1.
If the black spot is not there, you can go ahead and update the driver of the display...
Hope this will help. Thank you for using FixYa!
Hi, the screen may turn green when the Graphic Driver is corrupted. Please re-install the Graphic Driver in the Computer. The Graphic Driver can be downloaded from the Laptop Manufacturer website. Restart the computer after installing the Graphic Driver. If the issue persists, restart the computer and try pressing F2 Key to enter BIOS (Basic Input Output System) setup, then check if the screen displays green color. If the screen displays green color in BIOS setup then the issue is related to Hardware of either display or graphic card of the Laptop. In this case, please contact the manufacturer of the Laptop to initiate the service under Warranty. If the laptop is not under Warranty then service charges may apply.
Try to boot to the System Setup Screen by tapping F2 repeatedly as soon as you turn on the computer. If the problem can be seen in the System Setup Screen, then it is already a problem with the LCD screen and consider LCD replacement. You can also connect an external monitor to your laptop to check if the video is fine on the external monitor, if it does, then it is a problem with the LCD screen. Hope that helps. =)
Plug an external monitor into the VGA-output port.
If the black-streak shows up on the external monitor, it's your computer, and maybe the video-adapter, that is the problem.
If there's no black-streak, then it's your LCD-screen that is damaged.
It will cost about $200 for a replacement screen, and about $60 for an hour of a technician's time to open-up your laptop, remove the old screen, install the new screen, close-up your laptop, and to test it.
Or, if your computer is still under warranty, it may be possible to get the repair ($260) done via the warranty.
If it is a brand new machine, I think you should call Acer tech support, as it is covered under warranty. Sometimes people have the urge to take it apart to see what might be wrong, but in a machine covered by warranty, this would be a bad choice!
What kind of warranty did you purchase? most of the new laptops come with a 1 year warranty, so the replacement should be covered.
As far as whether or not it is normal, it does happen from time to time that the parts of a laptop are defective which is the reason for the warranty. I manage about 450 Dell laptops and desktops and i have noticed that I have issues with about 2-3% right out of the box. Dells tech support has been very good to me and they have taken care of the issues as they come up.
It depends on the warranty you purchased. Most basic warranties do not cover accidental damage, such as the damage your laptop sustained. Your best bet is to contact Gateway directly - they will be able to determine your warranty coverage. (Or if you purchased through a store like Best Buy, take it to them.) If you do not have ADP, you would have to pay for the repairs out of pocket.