When ever i am trying to install zune software to my laptop,it showing error code-101231,and ask for window update ,while my OS is window vista home premium fully updated.so what to do now ,it will be great if anyone sole my problem
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The error code 0x80070643 is related to Windows Updates
(here, updates for Framework), therefore I suppose that your computer is
not up to date and that the Zune Software is having problems to be
installed due that.
Go to Device Manager by right-clicking on My Computer > Properties. Depending on what version of Windows you are using you will see Device Manager somewhere (might have to switch tabs).
With your Zune plugged in, you should see it under Portable Devices or Disk Drives or something similar (look under anything that could describe the Zune).
Next there are a few things you can try:
1) If the Zune is not installed (has a yellow ! next to it), right click and update driver, then tell it you want to specify where to look, and look in Program Files\Zune\Drivers\Zune\ . The file Zune.inf should be in there, that's the Zune driver.
2) If the Zune is installed, right click and select uninstall, then reinstall the driver I specified in step 1.
That should work, if it doesn't right click on the Zune in Device Manager, go to Properties and tell us if there are any error codes or if it says the device is working properly.
I found this on the Zune technical support (if this does help, be sure to rate my solution please):
Your Zune device is not detected by your computer or the Zune software View products that this article applies to.
SYMPTOMS When you try to use Zune Software, you experience one or more of the following symptoms: • The Zune device is not detected by the computer. • The Zune device is not detected by Zune Software. In this case, when you pause on the device icon in the lower-left corner, you receive the following error message: No Zune device connected • If you restored the Zune device software, the following messages are displayed on the Zune device: Connect Zune to your PC On your PC, open the Zune software and restore the Zune device firmware
THINGS TO TRY To resolve this issue, follow these steps:1. Update the Zune software on the computer. To do this, click settings, click software, click GENERAL, and then click CHECK FOR UPDATES.
If the issue is still not resolved, go to the next step. 2. Restart the Zune device.
To do this, follow these steps: a. Set the Hold switch to the unlocked position. b. Press and hold the Back button as you press the top of the Zune pad. When the Zune device begins to restart, release the buttons.
If the issue is still not resolved, go to the next step. 3. Disconnect the Zune device from the computer, restart the computer, and then reconnect the Zune device.
If the issue is still not resolved, go to the next step. 4. Connect the Zune device to a different USB port on the computer. Use a USB port on the back of the computer. Do not use a USB hub.
If the issue is still not resolved, go to the next step. 5. When you connect the Zune Sync Cable to the connector port of the Zune device, make sure that both ends of the sync cable click into position. Additionally, make sure that the sync cable is not connected to the device at an angle. 6. Connect only one Zune device at a time. If you already have a Zune device connected to the computer, any other Zune that you try to connect will not be detected by the Zune software. Disconnect any additional Zune devices, and then try to connect again.
If the issue is still not resolved, go to the next step. 7. If a full-screen battery image appears when you connect the device to the computer, you must let the device charge for several minutes before the device will start and be detected by the computer.
For more information about how to charge a Zune device, click the following article number to view the article in the Microsoft Knowledge Base: 927348 (http://support.microsoft.com/kb/927348/) How to charge the battery in your Zune device If the issue is still not resolved, go to the next step. 8. If you are using Windows Vista, install the Cumulative update rollup for USB core components in Windows Vista software update. This update resolves some reliability issues in the USB core components in Windows Vista. You will achieve better reliability in various scenarios by installing this update.
For more information about this update, click the following article number to view the article in the Microsoft Knowledge Base: 941600 (http://support.microsoft.com/kb/941600/) Cumulative update rollup for USB core components in Windows Vista If you are not using Windows Vista, or if the issue is still not resolved, go to the next step. 9. Examine Windows Device Manager. To do this, follow these steps:a. Click Start, right-click Computer, and then click Properties. b. Click Device Manager. Zune should be listed under Portable Devices. Note If the device was installed incorrectly, Zune may be listed together with a yellow exclamation mark (!). Or, it may be listed under Other devices as USB Device. Double-click Zune, and then click the Driver tab. The current version of the driver that is installed should be 2.3.1035.0.
If Windows Device Manager indicates a device problem, or if the version of the driver that is installed is not the current version, you must update the driver. To do this, follow these steps: 1. Right-click Zune or USB Device, and then click Properties. 2. Click the Driver tab, and then click Update Driver. 3. Click Search automatically for updated driver software. 4. Click Install if you are prompted to do this. 5. After the driver installation is complete, click Close. If Windows Device Manager found the drivers, click Close. If you want to locate the drivers manually, follow these steps:1. In the Zune Properties dialog box, click Update Driver. 2. Click Browse my computer for driver software. 3. Click Browse, locate the \Program Files\Zune\Drivers folder, and then click OK. 4. Click Next. 5. Click Install if you are prompted to do this. 6. After the driver installation is complete, click Close, and then click Close again.
If the issue is still not resolved, go to the next step. 10. Examine the computer for conflicts that involve the USB host controller or the root hub. To do this, follow these steps:a. Click Start, right-click Computer, and then click Properties. b. Click Device Manager. c. Expand Universal Serial Bus controllers. d. Verify that no errors appear in the list of USB devices. A yellow exclamation point or a red "X" next to a device indicates errors. If any errors appear, contact the manufacturer of your computer.
For more information about how to troubleshoot conflicts in Device Manager, click the following article number to view the article in the Microsoft Knowledge Base: 310126 (http://support.microsoft.com/kb/310126/) Troubleshooting device conflicts with Device Manager If the issue is still not resolved, go to the next step.