Question about Garmin nuvi 350 GPS Receiver

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2009 map update not loading

Just bought 2009 North american map update but when software tries to load an error message pops up after the second screen indicating "there was a problem communicating with the Garman device Nuvi (E:/). Communication with the device may continue with reduced functionality. Please contact Garmin customer support for assistance."

Any suggestions? I get this same message on both my laptop and desktop computers running Windows XP.

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  • Anonymous Jun 05, 2008

    Having same problem. I have tried different USB cables, 3 different PCs, etc.

  • Anonymous Jul 18, 2008

    Problem appears to be that Windows XP is recognizing the Nuvi 350 as a mass storage device and using that driver, not the garmin driver. When I try to manually update the drivers the add hardware wizard declares that the garmin driver is not a valid driver for that type of device.

  • Anonymous Jul 19, 2008

    anyone identify way around this problem? One site said to reboot the GPS and go thru preboot phase, then plug back in. writer said worked for him. I tried but that didn't work either. Have manually downloaded drivers also.

  • Anonymous Aug 09, 2008

    also the same error with Vista.



    Checked the FAQ site and recommended to update the software, downloaded the web updater from Garmin which did not work either.



    A bit of a pain for what should be a simple upgrade.

    Rick

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I could not update maps or use the web-updater to update the Garmin 350. I found this site:
http://www.tramsoft.ch/gps/garmin_nuvi350-firmware-upgrades_en.html

that stated there is an issue with V4.9 recognizing the updater. I updated from 4.9 to 5.0 from this site, then the web updater worked. and I updated to V5.6 with no problem.

AND the map update worked fine!!

Richard

Posted on Aug 10, 2008

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Does it recognise the Nuvi? Are you connecting it through a usb Hub. Are the drivers for the nuvi installed properly? Usually there is a folder named USB, thats where the correct drivers reside, and that's where you tell the computer to look when it asks for the drivers.

Posted on Jun 10, 2008

  • Marcel Bakker
    Marcel Bakker Jun 12, 2008

    Ohhh, yeah before I forget, don't use a USB hub!

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SOURCE: 2009 map update not loading

Fixed. Called Garmin. It seems that version 4.90 FW on the Nuvi 350 (which came shipped on my 350) has a bug where it cannot communicate with the Garmin software either to update maps or update FW. Tech from Garmin e-mailed me a patch that I copied into the Garmin folder on the Nuvi itself, via USB and Windows Explorer. I then rebooted it; the patch installed itself which then allowed the unit to communicate with the map upgrade software and all is well. 2009 map update is now installed and the Nuvi is working fine again. Haven't tried upgrading to newer FW yet; will probably leave well enough alone.

Posted on Jul 23, 2008

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