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Tags:

usb driver, map update, usb drivers, i o device error, communication error

2009 map update not loading (by 4 users)

posted by shenangotmc on May 18, 2008

Just bought 2009 North american map update but when software tries to load an error message pops up after the second screen indicating "there was a problem communicating with the Garman device Nuvi (E:/). Communication with the device may continue with reduced functionality. Please contact Garmin customer support for assistance."

Any suggestions? I get this same message on both my laptop and desktop computers running Windows XP.

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3 Other Users Have The Same Problem

Comment by Guest, posted on Jul 19, 2008

anyone identify way around this problem? One site said to reboot the GPS and go thru preboot phase, then plug back in. writer said worked for him. I tried but that didn't work either. Have manually downloaded drivers also.

Comment by Guest, posted on Jul 18, 2008

Problem appears to be that Windows XP is recognizing the Nuvi 350 as a mass storage device and using that driver, not the garmin driver. When I try to manually update the drivers the add hardware wizard declares that the garmin driver is not a valid driver for that type of device.

Comment by Guest, posted on Jun 05, 2008

Having same problem. I have tried different USB cables, 3 different PCs, etc.

Best Solution

posted on Jun 10, 2008

marcelbakker

Rank:

Wiz
Rating: 82%, 52 votes

Does it recognise the Nuvi? Are you connecting it through a usb Hub. Are the drivers for the nuvi installed properly? Usually there is a folder named USB, thats where the correct drivers reside, and that's where you tell the computer to look when it asks for the drivers.

Comment by marcelbakker, posted on Jun 12, 2008

Ohhh, yeah before I forget, don't use a USB hub!

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