Question about Dell OptiPlex GX280 PC Desktop

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Can't load os do you computer Dell only has usb ports

I can't load xp on the computer because it only had usb mouse and keyboard, the system don't see the usb ports so I can't press enter to load the os. How can I fix the issue?

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  • Jason Disbrow May 11, 2010

    Can you access the bios?

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  • 3,940 Answers

Ensure the Keyboard and mouse are connected to the USB ports nearest the PS2 port on the back of the chassis.

Boot to the BIOS F2 and ensure USB emulation is ON.

If you can't access the bios, reset the BIOS using the Jumper on the motherboard, then USB ports should then work.

Posted on May 18, 2008

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1 Answer

How can I get a mouse to work on a DELL DM061 (XP OS) from start screen?


In searching for details about your model, it may be helpful to know that the DM061 is also known as the E520

There are five things I can suggest (and they are only suggestions)

1. Restore your system to an earlier time when the mouse was working. Read this
http://support.microsoft.com/kb/306084
2. plug your mouse in and if you can do the following without your mouse
Go to Hardware>DeviceManager and navigate to the USB section at the bottom; expand this, indentify the entry which is your mouse, either update drivers, roll back (to previous driver), or uninstall driver. Disconnect your mouse and Reboot your system. When it is up, plug in your mouse again. If you uninstalled your driver you might see messages like 'Found new hardware', 'searching for drivers' and hopefully 'Your new hardware is installed and ready to use'. In any case this procedure may result in your mouse starting to work again.
3. Go to the Dell website and download mouse drivers if available, If you are using another computer, save them. You may be able to install the downloaded drivers from the media; when asked, enter the location of driver as being on the removable media that you used.
4. Try updating your BIOS from the Dell website, if such an upgrade is available. Choose the current version of BIOS if there isn't a new one. Follow Dell's procedure for updating the BIOS. (I don't really think 4. will make any difference though)
5. As a last resort, perform a system recovery (return your computer to it's 'new' state). You will lose everything on your HD if you do this, so ensure you have backed up your files.

I don't how difficult any of this is without the use of a mouse.
Good luck !

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1 Answer

Need to download dell sata drivers to install windows xp


Do you the install disc.put it your cdwriter.let windows start from it and loading files.choose then to repair the computer.if that do not work but it should.try CMD in safe mode.as Admistrator write. SFC /SCANNOW it will tell you if it is any corrupt files as you think good luck mike.

Apr 02, 2013 | Dell Dimension 3100 PC Desktop

1 Answer

I cannot get my keyboard or my mouse to work with my dell computer. what can i do?


Please add more information to get specific assistance. Are these wireless devices? If wired, do they use USB or PS/2 connections.

For wireless devices, try replacing the batteries and resynching to the receiver. (You may want to check putting the receiver in different USB ports.)

For wired devices, disconnect and reconnect. For PS/2 devices, you will need to restart the computer to check if the devices work. For USB devices, try connecting to different USB ports.

Next step, try using a different keyboard and mouse (that work on another computer (stick to USB or PS/2 to match the current pair)). Try a wired set if the problem is with a wireless pair. If those work, continue diagnostics on the wireless keyboard and mouse. Check if the mouse and keyboard work on another computer. If they don't work with another computer, replace them.

If another USB keyboard and mouse pair don't work in any port, your USB ports may have failed. Check if even one port works enough to access the Device Manager. (Start > Control Panel > Hardware and Sound > Device Manager (Win7); similar directions in other versions of Windows) Check for a problem with the drivers (For USB ports, scroll down to the USB drivers and look for a triangle with a yellow exclamation point or red x). Try to update the driver or roll it back. If that doesn't help and one USB port works, a USB hub may solve the problem.

Otherwise if the USB or PS/2 ports do not work with any devices and the driver fix doesn't work, then I'd suspect a problem with the ports on the motherboard. Replace the motherboard/computer.

I hope this helps.

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1 Answer

Keyboard & Mouse not inputting..Dell OptiPlex GX280.. OS, XP. Microsoft Wireless Desktop 3000 (keyboard/mouse) new.. Dell boots up and desktop appears, the cursor (arrow head) remains in middle of...


Check that batteries are charged and installed properly.--make sure driver disc is installed if applicable- check instructions as some wireless suites need you to push a small connect button to initialise them . Also try shifting the usb conector into another USB port if it is notm getting reconised.

I hope this helps
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4 Answers

Same prolem with a m8s dell dimension 3100


Every Device connected would lit up while you start the computer,power on self test.Set the BIOS to Default.

Jul 06, 2009 | Dell Dimension 3100 PC Desktop

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OnBoard USB ports (both front and back) will not recognize any devices


When you reloaded the OS did you reload all the drivers? Sometimes if you do not reinstall the Intel driver the USB port will not be recognized. Happened on the last two DELL's I reloaded. Go to DELL's website and download all the drivers for your model.
Dell support website http://support.dell.com/support/downloads/
Look up your model by service tag, it is the alphanumeric code on the barcode label on the back of your DELL and also sometimes found on either the front or top of your DELL (sometimes it is hidden beneath the USB port cover that you flip up.
Try that and see if it fixes it. Also make sure that the connector did not come loose when you opened the case.

Apr 30, 2009 | Dell Precision 360 Workstation/Personal...

1 Answer

No boot no keyboard or mouse


First disconnect all external connections except video, see if system will boot normally (press the power button once on tower to shutdown)

If that works, then connect the keyboard only to the back USB port nearest the NIC. See if the keyboard works. If it does, shutdown and connect the mouse and try again. If it doesn't, try the mouse only. If you localize the problem to either the mouse or keyboard, replace that item.

If neither works, then reset the motherboard junper to reset BIOS defaults. the again, try them one at a time. If they still do not work, then you will need a mothebroard.

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2 Answers

Dell C521 Will boot to User login But cannot use mouse or keyboar


If it is a USB then it should work with any keyboard and mouse. When you say it shuts off after XP loading screen, does the machine power off? have you tried unplugging the mouse and keybaord and let Windows load?

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1 Answer

Dell Dimension 3100 e10 ...usb won't work


Does the system respond to boot keys (F2, F12) when the DELL logo appears? If so the problem is with Windows drivers and probably can be resolved by reinstalling or rolling back the drivers, but how? Do you have access to another keyboard? Does the system have PS/2 ports? Do you have access to a PS/2 keyboard or adapter? If boot keys work, you could also choose F8 for Last Known Good Config (XP) or System Restore (Vista).

Have you tried different ports (front if using back or visa-versa)?
Try using just keyboard or mouse to see if one has somehow shorted. Also check the ports for any sign of damage.

Jan 10, 2009 | Dell Dimension 3100 PC Desktop

1 Answer

1 USB Port Failure


Hi Guys

Unfortunately after looking at the computer installation details i was at fault, although i have had
the computer for well over 2 years and this is the first time it has happened.
My Dell Dimension 5150 has 7 USB ports 5 at the back and 2 in the front and it appears that i have
connected the keyboard and mouse to the wrong ports.
There are two ports at the bottom allocated for the keyboard and mouse and for some reason i had
them in the top three ports hence my problem but still not sure why it happened.
Anyway my Dell Dimension 5150 is now running OK and no further help is needed.

Many Thanks.

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