Question about HP Compaq Presario C500t Notebook

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Compaq Presario C-500 powers up but can not get past the Compaq LOGO Screen. Tried removing battery, Control/Alt /Delete Suggestions?

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Looks like you are having a problem with your hard drive. Either the contents of it, which mainly is the Operating System, or the hard drive itself. Try doing a last known good configuration first. When you turn on the computer, tap F8 several times, choose last known good configuration using your arrow keys and then enter. If it will not work, shut it down, do the F8 again, then try safemode. If it will proceed, try to d o a system restore. Click Start
>>All Programs
>>Accesories
>>System Tools
>>System Restore
Select an earlier date, then follow the prompts to Finish.
It would prompt you to restart the computer to save the changes you made. If system restore wont still work, then back up your files and do a full recovery. Reload the whole operating system, and by this it means wiping out everything but the factory installed softwares on it. If computer wont still boot to safemode, and wont allow you to reinstall your operating system, you may have to replace your hard drive.

Posted on Sep 17, 2010

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This sounds like a hard drive issue. Let the computer run for about five minutes and touch the bottom to see if the laptop is getting hot. If it is extremely hot, then a fan will need to be replaced. Overheating of laptops is the number one cause for hard drive failure. If the fan is replaced, then the hard drive might still be good.

Also, you may have had a virus, which is what is keeping you from booting into the Windows environment. You will need to reformat the computer but will loose all information if you do this yourself. If you are running Windows XP, you will need to purchase a restore disk from the manufacturer. If you are running Windows Vista or 7, boot the computer on and immediately (before the Compaq logo comes on) tap F8. Choose advanced options and choose to factory restore the computer. As mentioned, this will completely erase the hard drive and everything in it.

Posted on Sep 17, 2010

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