Question about White Mountain F64304X 4 Quart Ice Cream Maker

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I purchased a white mountain 4qt freezer about a yr ago and have only used it 4 or 5 times. The last time it was used the canister quit spinning before the ice cream was made. After cleaning everything up I plugged it back in and it spun just fine until any pressure was put on the canister it would stop spinning although you can get it to start spinning again if you move the canister around a little. Whenever any resistance to the canister and it will stop spinning as though it was out of a gear. Can you help, please? Thanks, Victor

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It sounds like the motor that actually spins the unit is starting to fail. Any time it is resistant to pressure / weight it is an indication that the motor itself it starting to give out, lose amperage, or have some other mechanical issue. My recommendation is that you call White Mountain directly and see if it is under warranty still (I believe it may be 5 years even) or if not, they can definitely help you get the part you need, or they can do the repair. Their number is:
1-800-343-0065

Posted on Sep 17, 2010

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