Question about Whirlpool 25.6 cu. ft. Side-by-Side Refrigerator with In-Door-Ice Dispensing System

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I have an odor coming from my Whirlpool side-by-side refrigerator. I have cleaned it top to bottom, inside and out. The odor seems to be coming into the refrigerator through the fan. There is black moldy-looking water in the drip pan, but I can't get to it or remove it to clean it. I'm also not sure that is even the problem.

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It is the water that is emanating the odor. If you look at the back you will find a drain for this drip pan. If you cant find any then you may like to use a self made mop kind of a thing. A thin stick with some cloth tied to one end. Push it into the opening where you located to water from and dip it into the water and pull the stick and squeeze the water down. You will have to do it a number of times depending on the quantity of water in the pan. Then use a dry cloth the dry up the pan. This should remove the odor. Alternatively you can use a long rubber hose to siphon out the water. BUT, this is not a cure. To cure you may want to call a service personnel.

Posted on Sep 17, 2010

  • amypor Sep 17, 2010

    Thanks for your help, but removing the water is one small part of the problem. What is in there is black and moldy. The whole drip pan needs to be completely cleaned under water with bleach, but, for some reason, Whirlpool has decided to make it impossible to remove it. I have a service contract with a local appliance repair company, but they don't deal with "odors". I explained that it is actually a problem with the structure and performance of the fridge, but they still haven't gotten back to me.

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