Question about Ricoh Aficio SP C811DN-DL Printer

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We got rid of paper jam but now it displays SC548 - call service. How can I get rid of it. The paper jam is gone.

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  • elvira_strau Sep 22, 2010

    Yes, we were able to reset the fuser unit and it is working fine now.

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Hi


Thanks for using FixYa. Error SC548 is fusing installation error which is caused due to fusing unit. Please check if it's installed correctly or was not pushed in correctly. Try to push it carefully with two hands, once this is done try to reset it by following this procedure:


  1. Press the Arrows up and down button at the same time for 10 seconds then press the OK button.
  2. Then a new Menu appears and selects option 2: Engine
  3. With the arrows navigate and select option 5.
  4. After this is done press the right arrow until you see "810. SC RESET" and press OK.
  5. Press Execute, you'll see it in the screen of the printer and Press ESC until all Menus disappear and then Power it off. After 2 minutes power it back on it should work.


Please do accept the solution if the issue is resolved or post a comment for further assistance.


Thanks

Rylee

Posted on Sep 17, 2010

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SC548 is a fusing unit installation error. The machine can not detect the fusing unit for some reason. Did you have the fusing unit out of the machine? Like to remove a paper jam? In case you do not know the fusing unit is the part that gets hot. Located right before where the paper exits the copier. It comes out the front of the machine when you have the front door open. If the front door is open it is in the upper right corner and should have a blue knob on it. Make sure this unit is all the way in. You also may have a wiring or connector issue causing this as well.
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CAUTION: Do NOT mess with this service mode in any way other than the specific function I give you. Doing so could result in damage to your machine!

Enter SP (service mode) by pressing yellow C button, then press 1 0 7 on numeric keypad and then hold down the orange C button, display will change and then from the menu select "copy SP" then type in 5801 and press #, then press "execute". Turn power off and back on. If the code is gone and the machine works then your fine. If it comes back you will need to call a servicing company and have them repair the machine.
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