Question about Kyocera Copystar CS-1820 Black and White Copier

6 Answers

KYOCERA KM-1820 COPIER

ERROR CODE "C6400" CALL SERVICE PERSON.

POWERED DOWN AND BACK UP. STILL SAME ERROR DISPLAYED. WHAT DOES THIS ERROR CODE REPRESENT.

THANKS. PABLO

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  • 8 more comments 
  • Anonymous Sep 17, 2008

    I cant find maint mode button to reset . where do I find it ?

  • homeoffice7 Oct 15, 2008

    I did have the same problem on a 1118MFP after a 21-2 hour blackout. Following both ottoman23 and KyoDoc 's suggestions, plus an extra scroll down after the last enter to "activate", then "enter", then turn off etc. Now all OK. I don't know how much $ I saved, but the work time is invaluable. CHEERS!

  • Anonymous Oct 16, 2008

    ERROR CODE "C6400" CALL SERVICE PERSON. I TRY TO SWITCH THE POWER BUT STILL THE MONITOR FLASH ERROR CODE "C6400" CALL SERVICE PEROSN

  • harry15_2004 Oct 16, 2008

    THE MONITOR FLASHED THIS "ERROR OCCURRED. CALL SERVICE PERSON.

  • Anonymous Feb 04, 2009

    my KM 1820 registers error code C6000. i followed the instructions posted by ottoman23 but won't work i press system menu but the red light still keeps on blinking and there is a t-*** sound. no change on the screen. it still registers close top cover. anybody please help. thanks. erizardo2000

  • faith healer May 11, 2010

    @ottoman23:
    wow. thanks. it really worked.


  • bensayani May 11, 2010

    hi

    I've tried your solution and now the error lite is blinking . cant get out of it what can I do

    ( also couldn't find maint mode button and thats why it got to start blinking. ) thanks

  • Anonymous Mar 22, 2014

    please contact your technical representative

  • Anonymous Mar 22, 2014

    when i switch on my copier, it indicates C-6400

  • Anonymous Mar 27, 2014

    codigo de error c6400

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Follw these steps, it should work
turn off copier.
open top toner cover.
turn copier back on.
when you see message "close top cover" press "system menu" button.
scroll up to "service setting" then press the # button, green "start" button and the "enter" button all at the same time.
then scroll down to "maint mode"
press "enter"
then enter 163
press" enter "
turn off copier then turn back on
close toner cover

you should be back in business

Posted on Jun 12, 2008

  • Fuzze1 Feb 02, 2011

    Awesome....

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DEAR SIR,
why there is no maint mode here only transport mode

Posted on Jun 29, 2008

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This Problem is a power supply problem and commonly occurs when you've had a power failure. 99.9% of the timer you don't need to have anything repaired or replaced, but what you do need to do is go into the machine's service mode and reset that code using service mode item U163.

Unfortunately I'm not at liberty to give you the procedure to get into the service mode... This is privelaged and confidential technical info. BUT, now that you know what to do to get rid of the problem, maybe you can get that info from somebody else.

Posted on May 18, 2008

  • Darryl_S Jun 27, 2011

    If you're not at liberty why answer at all.

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Fuser unit wormup error but it happens mostly deu to power sure if the heater lamp themal fuse ,themoster and power suply is still ok test the lamp ,fuse with meter for continuty test themoster for oms after reset conect meter to powersuply outlet to the lamp u must just over 100v ac ,if not powersuply is falty.Corect reset switch off machine oppen cover were u put the toner in switch on machine show cover oppen go to service mode and execute u163 reset 'fixing error' switch off close cover and switch on now do the tests. Even before switch on have meter over lampcable black and white that exite power suply for 100v ac and over if it is that serious.

Posted on Aug 07, 2012

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I found this for a KM-1500 which is just about the same machine.
http://www.copytechnet.com/forums/kyocera-mita-copystar/4440-c6400-error-km1500.html

Posted on Nov 12, 2008

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J'ai un probleme avec ma photocopier kyocera MITA , KM 1510 qui affiche sur le tableau d'affichage un code error J 000 si vous pouvez me venir en aide SVP


merci bien

Posted on Oct 01, 2008

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3 Answers

Stuck in the C6400 Error and cannot get out of it, nor print anything. My printer is a KYOCERA KM-1820. Any assistance would be appreciated.


SIM 163 Reset (only do this one SIM, by doing others you could cause your machine to no longer function. Also see note at bottom.

Entering Simulation Mode

1. Press the system menu/counter key.


2. Select Service setting using the up/down cursor keys.


3. While pressing the start key and the # key, press the enter key. (Maintenance mode is entered.)


4. Select Maintenance mode using the up/down cursor keys.


5. Press the enter key.Enter the maintenance item (163 Resetting fuser problem) number using the up/down keys.

6. Go to step 1 under method below.

Resetting the fusing problem data Description

Resets the detection of a service call code indicating a problem in the fusing section.

When a service call concerning the fusing section occurs, turn the power switch off and open the front cover.

Then, turn the power switch on and press the system menu/counter key to enter the maintenance mode.


Method

1. Press the enter key. A selection item appears.

2. Select Execute using the up/down cursor keys.

3. Press the enter key. The fusing problem data is initialized. (Four service calls, namely C6000, C6020,C6050, and C6400 are reset.)

Completion

Press the back key. The indication for selecting a maintenance item No. appears.


Note: Sometimes in order to do the reset when the machine is in an error state you need to open the top cover (like to replace the toner) and leave it open until you have performed the reset.

Mar 31, 2011 | Kyocera Copystar CS-1820 Black and White...

1 Answer

Display the Call service C6400 code


C6400 is a fixing unit error. You may need a new fixing unit but most of the time it can be reset in maintenance mode.

Use the following steps to enter the maintence mode, once there follow the steps for maintence mode 163 (reset fuser error). Do not do anything else in the maintenance mode area because you could damage your machine

Press the system menu/counter key.

Select Service setting using the up/down cursor keys.

While pressing the start key and the # key, press the enter key.


Select Maintenance mode using the up/down cursor keys.


Press the enter key.

Enter the maintenance item number (163) using the up/down keys.


Press the enter key.

1. Press the enter key. A selection item appears.


2. Select Execute using the up/down cursor keys.


3. Press the enter key. The fusing problem data is initialized. (Four service calls, namely C6000, C6020, C6050, and C6400 are reset.)

Completion


Press the back key. The indication for selecting a maintenance item No. appears.

Turning power switch off and back on



Resetting the fusing problem data

Description

Resets the detection of a service call code indicating a problem in the fusing section.

When a service call concerning the fusing section occurs, turn the power switch off and open the front cover.

Then, turn the power switch on and press the system menu/counter key to enter the maintenance mode.

Purpose

To prevent accidents due to an abnormally high fusing temperature.

Method

1. Press the enter key. A selection item appears.

2. Select Execute using the up/down cursor keys.

3. Press the enter key. The fusing problem data is initialized. (Four service calls, namely C6000, C6020,

C6050, and C6400 are reset.)

Completion
Press the back key. The indication for selecting a maintenance item No. appears.

Turning power switch off and back on.

I hope this is helpful,
Shawn



Dec 22, 2010 | Kyocera Copystar CS-1820 Black and White...

2 Answers

My machine still shows the same: call service person c6400. Kindly help me please.


You will have to call a Copystar or Kyocera technician to reset your fuser memory.

Aug 31, 2009 | Kyocera Copystar CS-1820 Black and White...

2 Answers

I am getting an error C6000 on my Kyocera KM-1820 after we had a power outage. I can't seem to get it to turn off. What do I need to do in order to get the copier to work again and for it not to have the...


Go into the service mode ( 10871087 ) then enter 163 then hit the start button. This clears the C6000 (heater error) and if it is a false code due to a power outage, it will clear the code and resume normal operation. If the code comes back, you likely have a bad heater lamp or thermal fuse or thermistor.

Aug 19, 2009 | Kyocera Copystar CS-1820 Black and White...

3 Answers

Error c6400


A Copystar or Kyocera service technician must reset the fuser memory.

Jun 29, 2009 | Printers & Copiers

1 Answer

Keyocera 1820 balck & white copier error code C6400 on start up,


Zero-crossing signal problem
The engine PCB does not detect the
zero-crossing signal for the time specified
below. At power-on: 3 s Others: 5 s

That is what the code means in the service manual. However you can try a reset by doing the following. Press 10871087 to enter maintenance mode. Once in maintenace mode press 906 then follow the steps below

1. Press the start key.
2. Select the EXECUTE using the up/down cursor keys. It is displayed in reverse.
3. Press the start key to reset partial operation control. The maintenance mode is exited, and the machine
returns to the same status as when the power switch is turned on.

If you do not feel comfortable performing this operation, or the problem persists then call a technician immediately.

Jan 26, 2009 | Kyocera Copystar CS-1820 Black and White...

1 Answer

I have kyocera km 1650 and i want to resert the fuse error C6400, how cqn i do it?


press status key
scroll down to service
press enter
press 163
press enter
wait 10 seconds
recycle power

Jan 26, 2009 | Kyocera Mita KM-2050 Printer

1 Answer

KYOCERA copystar CS-1820 ERROR C6000


Your problem is heat related, or the lack of heating at least. one of 2 things went wrong here... either the fuser unit overheated causing the thermal fuse (aka the thermostat) to blow, or the heating lamp in the fuser unit is blown. Basically the 6000 code is displayed when your machine fails to reach the correct temparature at a specific time. Unfortunately you will have to call a service person to check which to of the mentioned components are at fault and to replace that component for you. After replacing, the component the code will still be displayed as a safety measure, so the service representative will need to clear the code via the machine's service mode

Sep 22, 2008 | Kyocera Copystar CS-1820 Black and White...

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