Question about Tomtom One Europe v2 GPS Receiver

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TomTom One US/Canada


My Tomtom one freezes on the hand logo and will not move from that screen. It worked until I did an update, but now nothing. I get an error when I try to do a back up or try to operate it on the HOME site. All the resets solutions do not work either. Any others with this problem?
Thanks very much!

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  • sutem May 19, 2008

    Unfortunatley, I get an error when I try to back up, so that is not possible. Thanks very much for trying to help though. This is a great site. :)



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Don't really know how BUT I seem to have solved the problem.
Let's first review the problem.

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3) End result. TomTom refused to get beyond the opening logo and the drum beat!

4) TomTom HOME did not recognise it as a device, ("No device connected") bottom right of screen.

5) Consequently it was impossible to "restore" the software using Tomtom HOME.

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15) Found a folder in "My Documents" called "TomTom"

16) Scanning through that folder structure I found a folder called "One".

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18) So I formatted the SD Card (heart thumping!) then right clicked on the "Backup01" folder and "Send to" the G drive (the drive letter for the SD card in the card reader)

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Okay, I fixed it and came back to tell the story in case some poor soul finds their way here with the same problem. Some of these tomtoms come with guam as well as us and canada. we didn't fat finger it; for some reason tomtom home stored us and canada on the hard drive (g) and took it off the device when it did its first update.

First, plug your tomtom into the computer and go to "remove items" and remove guam. it will give you the option to store it on the g drive which i did, (in case I should take a notion to go there soon.) this provides more space on your device.

Now go to "add maps, traffic, etc," in tomtom home and scroll the arrow to page forward until you see "items on my computer." click this and then click maps. hopefully us/canada is there, thats where tomtom home had put mine. click "add" for that item and it should upload to your device. this takes a long time. there may be an application that tomtom still wants to update to your device. do this before turning the tomtom off from the computer, i couldn't see that us/canada was there until I did this, and then I had to turn the tom tom off, and bring it back into tomtom home two times before I could see it had the map and was working again.

your compass will also be messed up after you have done any updates at all to your tomtom. this is tom toms new application, there is nothing we can do about it until they fix it someday. the tomtom still works right, you just don't have the cool compass options you had with the original. if you did a back up before you initial update you can go back to the older application if you want.

hope this helps people, as you can see above i was very frustrated because the nice people who really did try to help in this and other discussions had not experienced the problem and did not know the answer. maybe tomtom udates does different things at different times, but this is what it did to mine.

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