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I have a laptop its an acer windows vista i got it for my graduation in may my mom had called compusa thats where she got it they said she had warranty on it becase she got a extended warranty they gave her another number to call she called and spoke with a lady she talked to me i told her what it said my computer had frozen so i let it set to see if it would unfreeze it didnt so i turned it off by the power switch i counted to ten and turned it back on it popped up to a black screen and said start windows normally i pushed it and it wouldnt go through so i rebooted it and it said i needed a cd the lady said i need to get the cd would cost 35 dollars so my mom had got it. It came in the mail Thrusday so that night i put them in and did exactly what it said to do and its didnt work what should i do now?

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Take it to a compusa store, the laptop and cd, and try to get someone in site to try it for you. if they can verify that the cd doesnt work, maybe they can help you use your warranty.

Posted on May 17, 2008

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