Question about Nokia 5800 XpressMusic Smartphone

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When I use the music player I only get sound in one ear of the headphones

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  • Nokia Master
  • 17,129 Answers

Use another headphone to confirm if the wire is cut or the jack connection within is faulty.
Most of the time these cords are so delicate that a slight pull can stretch and cut cconnection off .
Once the test proves right you can either get a jack fixed or might need to buy a new one.

Posted on Sep 17, 2010

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Posted on Jan 02, 2017

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1 Answer

When I plug my headphones in why doesnt the sound come out of the headphones?


Where do you plug in the phones? if it is an iPhone. the music playing will be stopped, just to precent your ears to be damaged. When plugging in headphones, while the volume is high, the sound level can be so high, you can damage your ears. Yes damage that will last the set of your life, because loss of hearing, can't regenerate. For that reason some MP3 played, cill stop music playing, as soon as a headphone is plugged in.
Just start the music that was playing when you did lower he output volume if the music stops.

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sounds like you have removed them by pulling on the wires, not by the earbuds or plug. not a recommeded practice when unplugging anything as it usually ends in broken wires internally along with tears. You may be able the get somebody to do some faultfinding/repairs if they are of the super expensive variety otherwise replacement may be the only solution. Most in-ear headphones have super delicate wiring and are as such a real pig to resolder

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Sounds like the headphone socket is faulty. I would get it repaired under warranty.

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I can only get sound out of one ear. Sometimes, if I move the chord around, I can get sound our of both ears. It comes and goes.


I have had this problem several times. It can be due to a number of things
Firstly, try the MP3 player with a different set of headphones, if both ears work, then the headphones are the problem. Check the adaptor and/or cabling for any damage or defects. If the internal cabling is damaged, you will need to go and buy a new pair.
If the problem is the player itself, try checking the headphone port for dust or any other artefacts blocking the way. This can cause he connection to fail and therefore lose sound.
On a side note, if you love listening to music, i would suggest a high quality set of headphones. Sennheiser (my personal favourites) and Shure are both a VERY good brand to go for. You do pay a bit more, but sound quality and build quality are faultless.

Feb 28, 2011 | Audio Players & Recorders

1 Answer

I purchased this mp3 on 11th devmber. the music is not getting through to the headphones - can you help? is it powered by a battery & is one included as standard?


Hi mharrington9,

You may want to post the make and model of your mp3 player. Someone may have solved the same problem with the same player, and would then be able to give you a more specific answer than this one;

I assume you have replaced or re-charged the battery first, and that full power to your player did not help. If so, it is likely to be a problem with the headphones, the headphone receptacle, or the amplifier inside the mp3 player;

1) Headphone problem?
Get a different set of ear-bud headphones, and try them out. If the alternative set works but your headphones do not work, it's the headphones.

1a) Large headphones, small player?
If your headphones are large, but the power of your MP3 player is small, the player may not have enough power to drive the headphone speakers. If you run your MP3 player through an additional amplifier, you may then have enough power to get sound out of your headphones.

1b) Broken wire in ear bud jack?
Most of my broken ear-bud sets have failed because one or more of the wires has broken, usually at the plug-end. There are 3 thin wires; If you break the left-channel or right-channel wire, only one earbud goes out. If you break the ground wire, both earbuds stop working, or you may hear a very faint sound at full volume. If you like to solder things, it is possible to get a new plug, cut off the old one, and solder in a new one. But it may be easier to get a new set of earbuds.

2) Broken Receptacle?

Plug your ear-buds into a different, working MP3 player. If the ear-buds work, then
Plug your MP3 into a computer through the data cable, and try to play something through the computer.
If the MP3 works through the data cable, something is wrong with the receptacle for your ear-bud plug.
You may be able to get your MP3 player replaced under warranty, since the purchase was recent. Or, if no warranty and you feel adventurous, take the back off and try to re-solder or replace the receptacle-- Though this usually ends in irreparable damage to the MP3 player :-\

3) Broken MP3 player?
If you can't get any music to play through the data cable or the computer, something is seriously wrong with the guts of the MP3 player. Try for a warranty replacement if you can.

Best of luck, mharrington9

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sounds like a broken wire. have them exchanged.

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When I first got my Zune the sound was really bad, but it turned out that I hadn't pushed the headphone jack all the way in. Don't be afraid to use a little force because it's necessary. I'm not sure if this is what's wrong or not, though. Hopefully it's a not a problem with the device.

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My left earbuds on my JVC gummy earphones went out.


I have this problem all the time with my JVC earbuds. This may sound a little gross but it will work. I put the ear phone in my mouth and **** on the end of it pretty hard. What I have found is that sweat or even wax will plug the little hole and prevent the sound from coming out.

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