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The computer cannot detect the scanner or camera.Please make sure your device is on and make sure it is properly connected.

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You must install the driver software for the scanner /camera before you connect the scanner /camera to the PC.
Since your model /make is not specified , I adivce that you seach for free downloads of the software for the make/model from the site of the manufacturer.

Posted on Sep 17, 2010

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Posted on Jan 02, 2017

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Hi,

Please get back to me with the following information to assist you further.
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1 Answer

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i think you have not installed the drivers given by the manufacture .. try installing it ....
if the problem persists then check the cable is connected properly or not ...
if it is connected properly still not working then there may be some problem in the cable change the cable & try again ...
if you still persist the same problem then there may be some problem in the port in pc ...
or the driver database might have got corrupted just try reinstalling the operating system ....
this solves your problem

any doubts reply me
i am always here to assist you
thank you
bye
dnt forget to rate the solution

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the usb connection on the camera is not-functioning properly and it may have to be replaced. To replace it involves in taking the entire camera apart.

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