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I have a Kenmore Elite HE3t front loader washer. The control locked light came on and even after deactivating it the door will not open

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  • andy_simons Sep 17, 2010

    I was able to get the washer to start a new wash after unplugging it. the washer wouldn't respond until I followed this instruction. Thanks

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The control can be unlocked by pressing and holding the Drain/Spin button for 3 seconds or until the Control Locked indicator turns off. Unplug the machine for at least 30 minutes to forcibly reset the control and make sure and eliminate the possibility of an electronic glitch if the Drain/Spin button does not unlock it. Replace the control if unplugging and the Drain/Spin button fails to unlock it.

Remove the three screws attaching the lower front access panel to the cabinet then pull the panel down and off the cabinet. You can prop up the bottom front edge of the washer or cushion and lean it against the wall to access and remove the screws more easily.

Once the panel is off, reach up along the inside of the front panel and locate the bottom of the door lock and switch assembly on the right side. Locate the tear-drop shaped tab then gently pull it down until a click is heard, and then open the door.
I have a Kenmore Elite - 4620bef.jpg

The door lock and switch assembly may need to be replaced if the problem persists.

Posted on Sep 17, 2010

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1 Answer

My control panel reads "Control locked". How do I unlock?


This advise is for Kenmore Elite and Whirlpool Duet front loader washers and dryers with a Control Lock problem.

This may or may not be an indication of a serious problem. In the majority of the cases, this is a simple operator error. Nearly all these model appliances have some sort of Control Lock feature on the front panel now. This is a designed safety feature that is used to prevent small children from manipulating the controls. The controls can be easily locked or unlocked by pressing and holding the following button on the front panel:

Whirlpool Duet Washer - Press and hold the END OF CYCLE SIGNAL button for 3 seconds.

Whirlpool Duet Dryer - Press and hold the END OF CYCLE SIGNAL button for 3 seconds.

Kenmore Elite Washer - Press and hold the DRAIN/SPIN button for 3 seconds.

Kenmore Elite Dryer - Press and hold the AUTO DRY LEVEL button for 3 seconds.

These instructions may not be all inclusive for all Kenmore and Whirlpool models, but they are the most common. Chances are, if you have a Control Lock feature, the instructions will be printed on the front panel adjacent to the button that is required to lock or unlock the controls.

NOTE: These instructions may also work for newer model Maytag, Hotpoint, Admiral and Fridgidaire model front loaders as well. Refer to your owner's manual or front panel for instructions pertaining to your sepcific model.

If the Control Lock feature will not lock or unlock the appliance, unplugging the unit for AT LEAST 30 minutes is recommended in order to reset the main control board. In many cases this is all that is required to correct momentary glitches.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

Sep 13, 2010 | Kenmore 3.8 cu. ft. HE3t Front Load Washer

1 Answer

Whirlpool duet dryer does not run. The control lock light stays on even after I hold down the end of cycle button for over 5 seconds and/or unplug dryer for over 15 min. The light comes on when door is...


This advise is for Kenmore Elite and Whirlpool Duet front loader washers and dryers with a Control Lock problem.

This may or may not be an indication of a serious problem. In the majority of the cases, this is a simple operator error. Nearly all these model appliances have some sort of Control Lock feature on the front panel now. This is a designed safety feature that is used to prevent small children from manipulating the controls. The controls can be easily locked or unlocked by pressing and holding the following button on the front panel:

Whirlpool Duet Washer - Press and hold the END OF CYCLE SIGNAL button for 3 seconds.

Whirlpool Duet Dryer - Press and hold the END OF CYCLE SIGNAL button for 3 seconds.

Kenmore Elite Washer - Press and hold the DRAIN/SPIN button for 3 seconds.

Kenmore Elite Dryer - Press and hold the AUTO DRY LEVEL button for 3 seconds.

These instructions may not be all inclusive for all Kenmore and Whirlpool models, but they are the most common. Chances are, if you have a Control Lock feature, the instructions will be printed on the front panel adjacent to the button that is required to lock or unlock the controls.

NOTE: These instructions may also work for newer model Maytag, Hotpoint, Admiral and Fridgidaire model front loaders as well. Refer to your owner's manual or front panel for instructions pertaining to your sepcific model.

If the Control Lock feature will not lock or unlock the appliance, unplugging the unit for AT LEAST 30 minutes is recommended in order to reset the main control board. In many cases this is all that is required to correct momentary glitches.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

Jul 19, 2010 | Whirlpool Duet 7.0 Cu. Ft. Capacity Plus...

1 Answer

Kenmore Elite HE3t 11042922200 Front Loading. F02 drain Problem


We experienced the same thing. I was able to restart and locate the noise to the water pump. After disassembling the water pump found the impeller shaft sliding out. For some reason this shaft will not stay in place. Had to order a complete pump assembly as the electric motor is not available.

Jan 15, 2010 | Kenmore Elite 45986 Front Load Washer

1 Answer

Door won't open


the lock switch is probably stuck. make sure machine is off but plugged in still. Push in on the door while gently giving a couple of thumps around the lock area and the lock will probably "click" open.

Aug 16, 2009 | Kenmore Elite 45986 Front Load Washer

1 Answer

Will not lock, seems to be in the locked position. DS pushed "something" in that should be out.


You'll need to manually unlock it.



This advice is for Kenmore Elite and Whirlpool Duet model front loading washers. If you experience a problem where the door becomes jammed and will not unlock or open, here's an easy way to gain access inside your washer WITHOUT calling the repairman.

1. Remove the lower panel under the door by loosening the three screws under the bottom edge on the front of the washer. HINT: If you prop up the front feet of the washer with some small blocks of wood, this will make access to the screws much easier.
2. With the screws removed, the lower panel should drop down then come off. If the panel sticks, a light tap on either side will knock it loose.
3. Reach your hand up inside the washer behind the front casing on the right-hand side. This is where the door latch assembly is located.
4. At the bottom of the door latch assembly is a small pull tab. This is the manual release for the door. Pull the tab straight down and the door will come open.

Sometimes these doors will not unlock for whatever reason. If there are no error codes being generated, this could have just been a momentary glitch. If you see "Fdl" or "Fdu" error codes, these are usually indications of a failed door latch assembly and will require replacement.


Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

May 26, 2009 | Kenmore Washing Machines

1 Answer

WHAT IS DU?


DU is door unlock error - A Door Unlock Error occurs if the door cannot be unlocked. It will try to unlock the door 6 times before displaying the error.

Solutions -
  • Door Lock Mechanism broken.
  • Check Door Lock/Switch Assembly for foreign objects
  • Check Wire Harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU)
  • Door Lock/Switch Assembly Failure
  • May 19, 2009 | Kenmore Elite 45986 Front Load Washer

    1 Answer

    Control lock on


    This advise is for Kenmore Elite and Whirlpool Duet front loader washers and dryers with a Control Lock problem.

    This may or may not be an indication of a serious problem. In the majority of the cases, this is a simple operator error. Nearly all these model appliances have some sort of Control Lock feature on the front panel now. This is a designed safety feature that is used to prevent small children from manipulating the controls. The controls can be easily locked or unlocked by pressing and holding the following button on the front panel:

    Whirlpool Duet Washer - Press and hold the END OF CYCLE SIGNAL button for 3 seconds.

    Whirlpool Duet Dryer - Press and hold the END OF CYCLE SIGNAL button for 3 seconds.

    Kenmore Elite Washer - Press and hold the DRAIN/SPIN button for 3 seconds.

    Kenmore Elite Dryer - Press and hold the AUTO DRY LEVEL button for 3 seconds.

    These instructions may not be all inclusive for all Kenmore and Whirlpool models, but they are the most common. Chances are, if you have a Control Lock feature, the instructions will be printed on the front panel adjacent to the button that is required to lock or unlock the controls.

    NOTE: These instructions may also work for newer model Maytag, Hotpoint, Admiral and Fridgidaire model front loaders as well. Refer to your owner's manual or front panel for instructions pertaining to your sepcific model.

    If the Control Lock feature will not lock or unlock the appliance, unplugging the unit for AT LEAST 30 minutes is recommended in order to reset the main control board. In many cases this is all that is required to correct momentary glitches.

    Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

    Apr 06, 2009 | Kenmore 3.8 cu. ft. HE3t Front Load Washer

    1 Answer

    Front load washer door won't open


    There is an override switch directly below the latch under the machine on most front loaders.

    Jan 24, 2009 | Kenmore Elite 45986 Front Load Washer

    1 Answer

    Kenmore Elite washer Locked


    remove bottom panel reach up from bottom to lock area pull the small tear shaped release to open door if water still in tub pump may be plugged to clean turn handle on pump to left and pull out trap and clean ..after dipping as much water out as possible

    Jun 26, 2008 | Kenmore Elite 45986 Front Load Washer

    2 Answers

    Unlock the control panel to a kenmore elite front loader


    to unlock the controls
    select and hold drain/spin for 3 seconds until the control locked status lights turn off.

    Nov 22, 2007 | Kenmore 3.8 cu. ft. HE3t Front Load Washer

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