Question about Whirlpool 25.6 cu. ft. Side-by-Side Refrigerator with In-Door-Ice Dispensing System
Hi and welcome to FixYa. I am Kelly
Often ice maker issues are a symptom of an automatic defrosting problem OR a leaking (dripping / bypassing) ice maker water valve.
First off you should try and prove that there are no un-necessary water leakages by doing the following:
1. Turn the icemaker OFF
2. Remove the plastic line where it connects to the thru the cabinet water tube by pinching the clamp and pulling down on the plastic tube.
3. Place end of the plastic tube into a bucket for about 12 hours. At the end of 12 hours check the bucket for ANY water. If there is a noticable amount of water (more than 1 oz) the water valve is leaking water by the valve diaphram seat. The only remedy for this is to change the units water valve assy.
As far as a possible automatic defrosting problem..... soft ice cream is a symptom along with that of low ice production.
The evaporator coils get a substantial amount of ice build up on them and then the airflow in the freezer compartment is restricted resulting in a change in the freezer comprtment temp. If you do have an automatic defrosting problem you will soon notice noise from the evaporator fan as the ice build up encroaches into the fan blade path. Additionally the fresh food compartment will warm up.
The ice maker will not cycle until it reaches 16 to 15 deg F. The ice maker harvest cycle is started when the ice maker thermostat closes and advances the ice maker module.
Do the water in the bucket test and then look for signs of ice build up on the evaporator coils.
If neither of the above manifest / present then download this manual and follow the troubleshooting procedures:
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Posted on Sep 17, 2010
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Posted on Jan 02, 2017
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