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Bought a new Maxtor Basics 500Gb external hard drive, plugged it in and it worked fine, transfered files. Rebooted my machine and now the drive won't open and keeps giving me a message telling me that the drive is not formatted and would I like to format now - losing all the transfered files! I am running Windows XP with SP3. Any advise would help thanks

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  • Anonymous Jun 06, 2008

    I'm having the same problems in Windows Vista. When asked to reformat, the drive size changes (sometimes 160gb, sometimes 80gb.. it seems to be random)

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  • Master
  • 1,342 Answers

Lots of issues surfacing regarding SP3.

Have a look HERE

Posted on May 17, 2008

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Posted on Jan 02, 2017

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I devised these simple steps that tend to remedy quite a few issues with most USB portable / external hard drives and OTHER devices (though not always)

A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port

If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further

USB flash drives can fail for no apparent reason.
Sandisk Cruzers are especially bad for this.

USB hard drives should be treated with extreme care.
This is a real hard drive ! and knocks and bumps can quite literally kill them.

It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.

Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
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If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.
 
 
 

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1 Answer

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Hi Tys,

I had a similar issue with my Maxtor Basics portable 500GB drive. I hadn't formatted mine yet, but had heard there were issues, so decided to find out before I start. I even saw your post here looking for an answer. Finally, one of my friends told me the following solution, which worked fine for me:

Don't format the drive as any of the Mac OS Extended options, simply reformat it as MS-DOS (it should be one of the options in Disk Utilities when you choose Erase and go to the Volume Format dropdown list).

Your Mac should be able to recognise and use the drive in this format and it works for PCs. Transferring files between the two shouldn't be a problem.

A thing to note, though, is that these Maxtor drives apparently come ready-formatted as MS-DOS (mine did). But while my Mac recognised the drive, I couldn't copy files on to it. If this happens, erase this MS-DOS formatting with... MS-DOS. Don't ask me why this works, I'm not a Mac Genius, but now my Maxtor is trouble-free and can transfer files from PC to Mac and back again.

Hope this works out for ya!

K


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Apri il prompt dei comandi e digita cd.. e premi enter tante volte quante servono per andare in C:> ; ora digita CHKDSK X: \F dove X: dovrai sostituirlo con la lettera assegnata all'HD in cui non riesci ad entrare, premi enter. In poco tempo corregge gli errori, non si sa (almeno io) come si sono formati, e tornerai a riveder le stelle! Te lko auguro ame ha funzionato

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http://www.computer-aid.com.au/blog/2009/02/17/how-to-take-apart-a-maxtor-basics-external-35-usb-drive/


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See this link:

http://www.computer-aid.com.au/blog/2009/02/17/how-to-take-apart-a-maxtor-basics-external-35-usb-drive/

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you can find a program on the maxtor/seagate site maybe you can fix this with that..

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