Question about Philips GoGear SA3245/37 Digital Media Player

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When I went to connect my Philips GoGear SA3285 to the USB, it turned on; however, it did not go past the Philips welcome screen. Why is this mp3 player doing this, what can I do to fix this problem and what can I do to prevent this problem?

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  • 27 Answers

It's not broken!

Go to My Computer and you will see the Philips Removable Drive listed.

Double-click on it and go to the Music Folder and add your mp3's in there.

Videos will have to be converted beforehand using the Philips software located at

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=SA3245/37&slg=en&scy=US

They are SMV files

Posted on Feb 15, 2011

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Posted on Jan 02, 2017

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Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
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3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

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