Question about HP Pavilion a6700y PC Desktop

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My a6700y has developed a startup problem. it takes about 15 minutes from start to desktop. blank screen and no cursor until then. I have also had issues with freezing and applications not responding and freezing up.

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Restart your computer. Press F8 several times while it's booting up. This should get you a text screen that allows several Safe Mode boot up options. In safe mode, you have access to only basic files and drivers (mouse, monitor, keyboard, mass storage, base video, default system services, and no network connections). You can choose the Safe Mode with Networking option, which loads all of the above files and drivers and the essential services and drivers to start networking, or you can choose the Safe Mode with Command Prompt option, which is exactly the same as safe mode except that a command prompt is started instead of the graphical user interface. You can also choose Last Known Good Configuration, which starts your computer using the registry information that was saved at the last shutdown.

Safe mode helps you diagnose problems. If a symptom does not reappear when you start in safe mode, you can eliminate the default settings and minimum device drivers as possible causes. If a newly added device or a changed driver is causing problems, you can use safe mode to remove the device or reverse the change.

Posted on Sep 17, 2010

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