Question about Microsoft Office Professional 2007 Full Version for PC
I have a Toshiba Satellite laptop and ever since I loaded Office 2007, my keyboard does not respond as quickly or perhaps not at all. Twice I sent the laptop back for service and am being told it is not a hardware problem but a software problem. Are there any fixes for this issue?
Hello, Brenda. I apologize for the delay in this response. I typed a very long post last night, with (I believe) 12 items posed, in order to try to help zero in on the problem. Then, when I checked back today, for some reason it has disappeared. (I understand there has been some sort of issue with postings not saving properly, but I imagine FixYa is working on that.)
I did quite a lot of research on this - some 2+ hours - to try to make sure I wasn't overlooking something. So, I am going to try to basically recreate last night's content. Then we'll go from there.
Some folks have had issues with the keyboard "flexing" when typing, due to some basically "flimsy" plastic construction... This is obviously dependent on the model, so may be irrelevant to your situation.
Check Toshiba's policy re replacement after xx times being serviced for the same issue. (Most often 2x.)
-- Have you tried to attach an alternative keyboard to see if you have the same problem? I think this could be a key factor in determining with a little more certainty if this is a hardware or software problem. For example, if you have access to a USB keyboard, plug it in and let's see how the input functions using that. [NOTE: This presumes that you are comfortable with the actions necessary to direct your system to use the alternative input source. If not, let me know - I'll walk you through it.] If you still have the delay in typing, we'll know that it is more likely a software issue as opposed to a hardware issue. (Or at least that it is not an issue with the keyboard hardware piece.)
-- Run a memory check and hard disk check to verify A-OK.
-- Open your task manager and watch your CPU usage among the services that are running as you use the machine. [If you click on the "CPU" column header, sort the list to where the services using the most CPU resources are at the top. These services will move up and down based on their individual usage as you go, and you should be able to see what services are running and using the resources.] This will also allow you to see what percentage of your resources are being used before and during keyboard usage. Plus, if the machine locks up while using the keyboard, you should be able to see what service is running and most likely at the heart of the matter when it does. I would also suggest sorting (click the column header as needed) on the Memory being used by each process. If you see some process "hogging" memory, this is symptomatic also in the next issue outlined.
-- Related to the monitoring of services and resources above, it is possible that what you are seeing as a delay in keyboard response is actually an issue with the entire system. For example, if the CPU usage goes to 100% for some period, and perhaps an extended period of time, it could be perceived that the system has locked up when it really is just going through some ridiculously long process that is unrelated to the keyboard. I have most often seen this with the Automatic Updates (whether the "Windows" or the "Microsoft" version). Automatic Updates has routinely, over the past 2 years or so, created issues by consuming (grabbing up) all of your system resources, which precludes response from almost every other process occurring within your system.
Further, MS keeps saying the issues are corrected and providing fixes, but after four or five times of believing this and turning the Automatic Updates option back on, I have now decided that for at least some period of time, to leave it turned off until I am certain it really is corrected. This caused all sorts of problems with my laptop - even misreporting the CPU speed! So, unless you see that the automatic update process is absolutely not involved, I would suggest turning it off while you work through this. Then, you can turn it back on if you choose to do so. At least then we will know that your issue isn't being caused by this possibility that just doesn't "automatically" come to mind - no pun intended... :-)
-- Go to a command line (Start-Run in XP) and type in "msinfo32.exe" without the quotes. This will bring up detailed system information window. Go through the windows in detail, verifying that the listed information agrees with your understanding of the features, software, hardware, levels, etc. on your machine. Take note of any item that appears to be suspect - for example, RAM does not agree to what you expect (e.g., 3.0GB RAM at purchase, but info displays some other number such as 1 or 2.xx.
> Make sure parameters are set to defaults, at least until the problem has been isolated - include: display resolution, paging file and hibernation file sizes, any multimedia preferences or settings, communication ports & connections (wireless, etc.)
> If you have peripherals connected, try booting and using the machine without these, adding one at a time while testing to see if any result in the problem occurring.
**I received "this message has exceeded limits* so I shortened some things and will end here, see if we have reached possible resolution, & await further info! DON'T GIVE UP!
Posted on May 19, 2008
My Laptop (Toshiba Satellite serial A105-S4074) keyboard had been broken-up, so I’ve been using a USB keyboard manufactured by Logic, Serial: DX-87A, but it doesn’t work correctly in my Windows Vista 32x Operating System.
Please send me solutions on how to solve this problem!
Posted on Dec 30, 2008
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