Question about Grohe Ladylux Cafe Faucet with PullOut Spray in Stainless Steel 33755KD0

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The handle falls off and the screws sent by the company will not tighten

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Wrap a small amount of plumber's teflon tape around the screw before you install it. This should take up the gap in the threads. Do not use glue or thread sealant, you can permanently lock the parts together. The small plastic parts tend to strip out fairly easy. If this does not help, contact Grohe and ask for a complete rebuilt kit or new faucet. All these parts should be free.

Posted on Sep 17, 2010

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SEARS advised me 24AUG10 the screw per their Parts print is supposed to be 2 1/4 inches long. The reason our handles fall off is because the oven MFG installed many screws that were too short. Mine were 1 3/4 inches long. Keep in mind that this oven door is a sandwich, with the oven door glass trapped in there. There are compression spring brackets that when you screw the handle on, place pressure on the glass. If the screws are too short, you have to exert a lot of pressure just to get the treads to engage. When you tighten screws that are too short, excessive pressure is placed on the glass by those spring brackets. Many times the brackets actually bend. This is all due to the short screws that the mfg installed. To date, SEARS admits no accountablilty. I have sent them pictures of my 1 3/4 long screws the mfg installed! I explained to them in detail why the handles fall off and why the glass explodes. If they do not repsonde responsibly, then they are blatantly and purposely ignoring the issue. A Class action law suit may wake them up and also may be why the are dancing around this issue. Bad for us, but cheaper on them to wait to see if a suit is filed because this would be a huge recall.

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