Question about Canon ZR500 Mini DV Digital Camcorder

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I have a Canon ZR500 with no power and no light when trying to charge. Cannot eject the tape. I bought a second ZR500 on Ebay that is not giving me trouble with lines through the screen during playback. Is there an exploded view anywhere that I might see where the fuses are to swap from the good camcorder? Even a description on how to properly dismantle would help. Thanks.

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1. This is usually caused by a failed component in the power circuit within the camera and can usually be repaired fairly inexpensively. However, it's not a user serviceable problem and will need to be repaired qualified service technician.


2. This is usually caused by an oxidized or defective Audio/Video drum. Try running a cleaning tape through the camera. If this does not solve the problem the camera will need to be repaired qualified service technician.


My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I'm semi retired and work from home with little overhead so I can keep repair costs low. If you decide to have the camera repaired, please click HERE for a directory listing that suits your needs.



Posted on Sep 17, 2010

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Can get mt canon zr500 camcorder to get reccognized on my laptop.. i have windows vista on my laptop...i'm trying to transfer my mini dv tapes on my canon zr500 to my computer..what do i have to do?


You have to use a firewire connection in order to transfer your videos. The cambera will not transfer the videos through the usb ports. There is no specific driver for Vista, and this isn't a driver issue. Use your firewire port and cable, and you should be fine.
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Mar 19, 2011 | Canon ZR500 Mini DV Digital Camcorder

1 Answer

Canon ZR500 won't close cassette bay


If your camcorder experiences an error, you may be presented with a ?Remove the Cassette? message. There are several reasons that this message may appear, but it is essentially a safety warning that is designed to protect the camcorder and/or tape from damage. The camcorder?s tape drive mechanism is made up of many precision components that, once damaged, may cause further problems if the mechanism continues to operate. When a problem is detected the safety mechanism is activated. The ?Remove the Cassette? warning and the camcorder?s safety mode may be activated by a variety of conditions such as: 1. Condensation is detected ? If condensation is detected by the camcorder, the ?Remove the Cassette? warning may occur. 2. Component failure ? If an electrical or mechanical component in the camcorder fails, the safety mode may activate to prevent any further damage to the camcorder. 3. Sand or grit damage ? The camcorder?s tape drive mechanism consists of many tiny gears. Sand or grit can cause a gear to jam and stop turning. This will cause the camcorder's safety mode to activate. 4. Impact damage ? If a camcorder is accidentally dropped or bumped against a hard surface, it is possible that a misalignment of the tape drive mechanism may occur. 5. Liquid damage ? If either the camcorder or the tape is exposed to water or any other liquid, a variety of malfunctions may result. Please avoid this situation. 6. Improper videotape insertion ? If a tape is forced into the cassette compartment, or if the cassette compartment is pressed down while the tape is loading, damage may occur to the tape drive mechanism. Please refer to the User's Manual. 7. Damaged or defective tape ? If a tape becomes damaged, please discontinue its use. Operational Recovery Steps Depending on the conditions that caused this message to appear, it is possible that the camcorder operation may recover. Please follow these steps: 1. Eject the videotape Insert a new or known good videotape. If the message does not persist, it is possible that the tape was damaged. If the camcorder still displays the message with a new tape, please proceed to step 2. 2. If condensation had been detected causing the Remove the Cassette warning, remove the cassette, and allow at least one hour for the moisture to dry. If the "Remove the Cassette" message continues, the camcorder may require service. Please contact Canon USA's Tech Support Center at 1 (800) 828-4040. Technical support hours are Monday through Friday, 8:00am - 12:00 midnight; and Saturday 10:00am - 8:00pm (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com.

Aug 27, 2007 | Canon ZR500 Mini DV Digital Camcorder

1 Answer

Help! I lost my charger and did not use my Canon ZR500 miniDV for a while. It eventually lost its charge. I bought a new battery and it still won't turn on! I don't have the actual cable that connects to...


This is usually caused by a failed component in the power circuit within the camera and can usually be repaired fairly inexpensively. However, it's not a user serviceable problem and will need to be repaired qualified service technician.


My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I'm semi retired and work from home with little overhead so I can keep repair costs low. If you decide to have the camera repaired, please click HERE for a directory listing that suits your needs.


If this response has been of any help to you, please be sure and give a positive vote for me on FixYa.com .


Mar 06, 2011 | Canon ZR500 Mini DV Digital Camcorder

1 Answer

My camera won't turn on, and I dong know what to do it charges both buttons turn red but it won't eject my disc the screen won't come on or anything


I have a DCR-HC32. I left mine out in the rain. It would not power on. There is a reset button on the side of the eject tape door. I held this in for 5-10 seconds, the camera beeped and I was then able to eject the tape. This was after I put the camera in the freezer over night since I left it out and it got wet. My touch screen doesn't work. I already bought a new camera.

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1 Answer

Canon zr500 wont eject minidv tape with battery or external power supplied


This can be caused by several problems including a defective eject switch in the cameras internal circuitry and can be repaired fairly inexpensively. However, it’s not a user serviceable problem and will need to be repaired qualified service technician.

My name is Rick and I’m a professional repair technician with over 20 years in the business and have repaired many of these. I’m semi retired and work from home with little overhead so I can keep repair costs low. If you decide to have the camera repaired, please click HERE for a directory listing that suits your needs.

If this response has been of any help to you, please be sure and give a positive vote for me on FixYa.com .

Sep 07, 2010 | Canon ZR500 Mini DV Digital Camcorder

1 Answer

Pink lines when i play back my tapes on my canon zr500


Hopefull your not going through the tv and then to your dvd recorder
transfer should go straight from your camera to the dvd recorder.
you may also want to but a head cleaner for a mini dv camcorder,run it twice and try recoding again.If that doesnt work,you may have a problem with the heads inside of the camera.If thats the case,it would need to go to canon or an authorized service center.

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1 Answer

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Help! having similar problem with my camcorder?


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1 Answer

Canon ZR500 no Charge light


From what ive been told, you might have a blown fuse. Unfortunately it is just any regular fuse its a micro fuse. It is at the edge of the motherboard with the etching H or K there are 4 of them. You can test to see if there is conductivity, if not than it could be the fuse, you can replace it or try to solder over the fuse...that would be dangerous but your camcorder will work until excess current fries it. IF not it could be a loose circuit.

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