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If it is about 2" long , it is the snap ring almost right at the end in the narrowest part which keeps the extension tube in place . If it is about 7" long , It is the antistatic strip which sandwiches between the 2 halves of the handle underneath. Hope this helps.
I don't have the exact same model as you guys, but maybe my situation is similar to yours. My Miele Silver moon model won't turn on one day. I took it to a Miele authorized repair shop ( they all offer free estimate on finding the problem first, then they will tell you what the repair cost will be). They said my vacuum cord reel shim was damaged. The damage was caused by over stretching the cord while I vacuumed. According to them the shim is kind of like a clip that holds the cord inside the vacuum. When the shim is damaged, the cords are pulled apart and electricity can no longer pass through. That would expalin why it won't turn on. The repair cost was not too bad, it costed forty-six dollars. I hope this helps.
Miele S251i Plus Bagged Canister Vacuum Miele white star canister vacuum - won't turn on,... Hi,
I have the above canister vac, which after my son tried to vac the stairs, it rolled down the stairs on him, but still worked, after turned off/on. Then after turned off maybe 10-15 mins., stopped working when we tried the switch. My father in law is our fix it guy, but still having a problem with the switch. Is there a wiring guide we could look at?
ALevy I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure.
You can try to call the factory for the Miele S251i schematics / wiring diagram @ the phone number and website listed below or I put a few pieces of information listed below that might help. 1. The vacuum cleaner switches off automatically A temperature limiter switches the vacuum cleaner off automatically if it gets too hot. Some models have a warning light (triangle) which comes on to indicate that it has overheated. Allow the appliance to cool down for approx. 30 mins. and remove any blockages to the air path. 2. The "Change dustbag" indicator stays on even when a new bag has been inserted To ensure the dustbag change indicator gives a correct reading, lift the floor nozzle or power head off the floor slightly to prevent the vacuum created in the suction tube from influencing the reading. 3. The exhaust filter indicator is red Change the exhaust filter and then press "Reset" to switch off the indicator light. http://miele.com1-800-999-1360 Customer Care Toll-Free Contact Information For a repair order, please contact us at our toll-free number (800) 999-1360, Monday through Friday from 8:00am to 8:00pm, Eastern Standard Time (EST). www.AVACcorp.com 1-800-328-9430