The dvd player does not work. It will read music cd"s and photo cd"s but will not play dvd"s. The dvd"s just spin in the drive constantly. I have uninstalled and reinstalled new drivers with no resolution.
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The drive continues to spin every time you reboot the computer, that is normal.If the drive is not able to read any CD/DVD, it means, either the lens that reads the data has lost its life as the player is aged or the CD/DVD is not properly burnt. If you encounter the same problem will all DVDs then definitely the DVD player lens is dead that it could not read CD/DVD anymore. Its time to replace the player if the spare is available or you can buy an External DVD player from staples or officemax or from any reputed stores. My suggestion would be to go for external player, as we dont rely on players always. Also external players are relatively cheap compared to that of internal spare of laptop.
Check the type of the blank CD/DVD you are using. Certain players won't be able to play CD-RW for instance.
If that doesn't solve the problem you might try to slow down your burn speed for a better quality CD/DVD. Sometimes a faster burn speed will lower the quality and other devices can have trouble reading these.
First, try playing a regular music CD and see if that works. Next step would be to get a laser lens cleaner disc and run that in the machine. They come in both CD and DVD styles. You most likely won't get a DVD version to work since it's not reading DVDs, but you might get lucky and get a CD version to work, thus the reason for trying a music CD in the player.
If the cleaning doesn't work, or you can't play a CD either, then something has most likely died. There are really only two things that could go wrong with a DVD player, either the spindle motor (spins the disc) dies, or the laser dies. Both are somewhat common problems on low-end electronics. They can be fixed, but with low-end units, like those made by Curtis, it would cost you less to toss it out and buy a new unit.
First of all check if the drivers are properly installed in device manager:- Right click on Computer and then click Properties--device manager, expand CD/DVD Rom drive and check if the driver is installed. If driver is installed right click on it and click on delete and then restart the computer.
If the above step doesn't help then try to delete upper/lower filter in registry:- Click Start--Run type 'regedit' and press enter and now expand the following- HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Class 4D36E965-E325-11CE-BFC1-08002BE10318 now on the right panel right click the 'upper filter' and click delete and then right click the 'lower filter' and then click delete.
If these steps doesn't help then it means there is a hardware fault with your dvd/cd drive and you need to replace the same.
It is possible that this is a drive issue, I've seen drives that one of the optical reader device has gone out, but generally it'e the DVD reader and will only read CD's. It's very rare that the CD reader goes and the DVD reader works. Before you replace drive, if it's only music CD's (you didn't mention program CD's), then update your media player. If it still won't play, then unistall the media player and completely reload it. At this point you can replacse the drive.