Question about Creative Labs Zen Touch MP3 Player

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Frozen Zen The blue light is on but the screen is blank, cant turn on or off, why?

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Posted on May 28, 2008

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1 Answer

ZEN will not power up


First back up all of your music and do this: Turn off the player and make sure it is disconnected from the computer. Then press and hold the play/pause button and turn it on simultaneously. It will then enter recovery mode. Scroll down and select format (all) and let it format and it should work like normal. If it freezes again, then you may need a firmware update.

Apr 29, 2010 | Creative Labs Zen Digital Media Player

1 Answer

Creative Zen M:vision - can't turn on/off, permanent blue light


Well, i didn't charge mine over night, was listening to it in the evening while doing some chores and all of a sudden it stopped playing, Blank screen and permanent Blue light. I tried to turn if off but it didn't respond so i left it. In the morning, it went off itself (guess the battery was low). So i connected to the computer and inserted the ZEN CD. As i was exploring the CD looking for a solution, then all of a sudden the screen came up with a note "Rebuilding..." after 5 secs it came on. With all my files intact! I hope this wud be helpful, You could give it a shot, after all there's nothing to loose!

Jan 15, 2010 | Creative Labs Zen Digital Media Player

1 Answer

My mp3 player went blank but its still on


Creative knowledge base gives this answer for blank screen on a Zen MX:
White screens or blank screens could be easily resolved with a firmware reload. The following steps will take you through the troubleshooting steps.
  1. Reset your player and verify if the screen is able to display its contents
  2. Make sure that the player has fully charged battery
  3. Finally, perform the recovery tool if the screen still does not display any contents properly through the following site:

    http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

Sep 20, 2009 | Creative Technology Zen MX Black (8 GB)...

1 Answer

My zen suddenly went blank!


Your device lockup isn't uncommon, and in most cases is easy to fix. You need a small paperclip or straight pin to reset the device. When you reset, be sure to hold it in and wait for the blue light to turn off. Once you power the unit back on, it will rebuild and should operate as normal.

Dec 25, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Screen Is Frozen Grey.


did you try to reset it? paperclip in small reset hole on side? sorry if thats to obvious but hey it happens that people don't know..

Dec 12, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Creative Zen Micro (6gb) is frozen


Take your battery out of the back, turn it back on and let it reboot.

Jul 28, 2008 | Creative Labs Zen Micro MP3 Player

2 Answers

Totally blank, cannot turn off


When your blue light does not blink, but is constantly on, this indicates hardware failure. It is most likely to be your motherboard that is corrupt and will need to be replaced. There are repair services that can replace your motherboard or offer to sell you a replacement motherboard. You should look into it.

Mar 30, 2008 | Creative Labs ZEN Vision:M Digital Media...

4 Answers

Creative zen crash


The zen man need a full charge... if you have an ac adapter plug it in for at least eight hours. if you don't have an ac adapter plug it in via USB to a DESKTOP computer (not laptop) and try to use a differnt usb cord (creative doesn't always include a powerful enough cord to get the zen out of that low power state)

You don't loose all your music if you reset it.

refer to creative.com/support and look up info on your model to see if anyone else has your issue.

if it is totally busted your player is still under warranty

Jan 08, 2008 | Creative Labs Zen Digital Media Player

2 Answers

Says it's not docked, but it it is


Is your hardrive ok chceck it by listening to it and if you hear a clicking sound then its stuffed. Try reinstalling the CD that came with it and then reload the firware it soud work.

Jun 15, 2006 | Creative Labs Zen Touch MP3 Player

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