Question about Lucent PARTNER18 Corded Phone

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When I pick up the receiver on the Lucent Partner 18D extension, there is a highpitched hum and no dial tone. I can receive calls on this phone, but obviously can't send calls.

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  • beatylaw Sep 16, 2010

    I am also having problems with the fax line, (there is bad static and I cannot send or receive faxes), and have done troubleshooting to determine that the problem is in the line, not the cord or machine. Is this something I need to call the phone company about or is this a Lucent system matter?

  • beatylaw Sep 17, 2010

    Thank you. I have contacted the local Avaya service man, and he is to come on Monday.

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Hello,

I will advice you try reset the unit, once the unit is reset, the problem should be fix. Follow this steps to reset the unit,

Turn off the phone, remove the AC adapter, press and hold the page/call button that is on the phone and plug back your Ac adapter, this will fix the problem. You will need to contact the phone company since you have troubleshoot at your end and find the problem is not the cable, it is better you call the phone company to help look into it.

Take care.

Posted on Sep 16, 2010

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1 Answer

Hello, How do I adjust the time on my Lucent phone?


Since you ask this question under a Partner 18D, the answer for a Partner system is you go to extension 10 or 11 and, without picking up the handset, press FEATURE 00 and the left intercom button twice. Then for time you dial #103 and the 4 digit military time. Date is #101 and MMDDYY.

FEATURE 00 exits programming.

Carl

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get more lines.
Or check Auto line select.

From ext 10 or 11:
press feature 00
press left intercom twice
press right intercom once
enter extension number
press **
then press the lines in the order you want them picked up (line 5, 4, 3, 2, 1 then the intercom )
press**
press feature 00 to exit programming.

When the extension picks, it will pick up line 5. If 5 is busy, it will pick up line 4 , etc....

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1 Answer

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Changing prime line access on a Partner system is done on either ext 10 or 11.
At one of those ext's press the feature key and "00"
Next press the left hand intercom twice
The display should say system programming

Press the right hand intercom once. The display should say Centralized Programming.

Enter in the extension number that you want to program.

Press ** then the lines in the order you want to access them.
press ** when your done the line access
Press feature "00" to logout

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2 Answers

Lucent Partner 18D cant fully reboot itself


That one doesn't sound too good.
You could perform a reset through programming which should clear the scratch pad.
Thats done by entering programming on either ext. 10 or 11
Press feature 00 then the left hand intercom twice.
Next enter # 728, the display should say reset save all then reboot the system.If the problem is still there, then the processor is malfunctioning and will need to be replaced.

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That doesn't sound good at all. I would first try powering down the system and waiting about 15 seconds or so before powering back up. If the problem remains, the processor was some how damagedand would be best if it was looked at by your vendor.

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1 Answer

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Press an intercom button and dial the 2 digit extension number. This will ring the extension. To page the extension, press an intercom button and then * (Star) and the 2 digit extension number. This will page the phone.

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Each of the modular jacks at the cabinet will accept a single line telephone. I don't think you can "bridge" a phone on 12 year old software, but if there is a spare jack, it will work with a plain old cordless phone. Plug one in, dial 10, and read what extension you have. Here's a manual for a 4.1 Partner system to help you program the ringing. Programming is done from the display phone at extension 10 or 11.

http://public.carl.airpost.net/Avaya/Partner_ACS.pdf

After you find the extension, save yourself the trouble and go to page 447 of the attached pdf. It details how to set the Automatic line preference and ringing of the cordless. The difference is that you will select your lines AFTER the intercom as in ** LIC RIC 1 2 3 4, or 4 3 2 1. This is important! You'll then be able to dial "9" to get an outside line in forward or reverse order and still call internally.

If you find you don't get an outside line when you dial "9", then keep reading the manual, you need to put your lines in groups.

Carl


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1 Answer

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Sounds like you changed your line selection. Changing line selection on a Partner system is done on either ext 10 or 11.
At one of those ext's press the feature key and "00"
Next press the left hand intercom twice
The display should say system programming

Press the right hand intercom once. The display should say Centralized Programming.

Enter in the extension number that you want to program.

enter **
press the lit line in the order you want the to be used, i.e. line 2 then line 3 then line 4 etc.
enter ** when finished with line selection
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Press feature "00" to logout
Hope that helps

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1 Answer

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how to forward a call to outside phone number after we receive it

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