Question about Arris SURFboard SBG900 802.11g/b (motosbg900) Wireless Access Point

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Iptouch wifi Hi, I am trying to set my apple itouch to connect to the internet via my motorola sbg900 but it keeps saying I don't have the right password. I don't remember changing it when we got the router, any suggestions as to what I could do? thanks PTR

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  • 56 Answers

Do you need the router password or network key?

Posted on May 22, 2008

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Trying to connect my ps3 to my wireless router. Error code after automatic access connection says no connection.


PS3 is not finding your router.
Make sure you choose wireless network under network settings and choose scan for wireless network.
Make sure SSID on router is broadcasting and not hidden.
Make sure router is broadcasting in G or MIXED mode.
Try removing wireless security on the router (open mode) and testing to see if connection can be made.
If connection can be made without security then try with security on.
Place ps3 closer to the router or connect with ethernet cable to verify connectivity.
Verifiy router is working by connecting a laptop or other device to the internet/router.

Mar 05, 2011 | Arris SURFboard SBG900 802.11g/b...

1 Answer

I cannot get the wirelss connection of the sbg900 to work with my laptop.


make sure you have internet connection, and make sure wifi is enabled (turned on) on both the modem and the laptop, the default wpa-psk is either on the bottom or on the back of the modem, if the wifi is turned on you will be prompted to enter that wpa-psk into the password field when you try and connect to the wireless, other than that i will need more details to properly address your issue and give you a good step by step instruction to resolve the issue for you

Aug 11, 2010 | Arris SURFboard SBG900 802.11g/b...

1 Answer

I have a SGB900 cable wireless modem. I have succesfully set up connection to the internet and laptop home wifi connectivity but can't set up my desktop to work with wifi netgear usb adapter. I am getting...


You should have a disc with the netgear adapter.First uninstall it then reinstall it.You could have a corrupted driver.Unplug the adapter from the pc and then reconnect it.

Aug 07, 2010 | Arris SURFboard SBG900 802.11g/b...

1 Answer

Hi i have a series 8000 samsung and trying to set up the wi-fi.. i have a motorola sbg900 modem and it asks for a security key.. where do i get this from? or how do i go about getting this set up so i have...


The security code a computer or device needs is the pre-set WPA-PSK code found on the labels that came with the router/Modem. For some reason this particular device comes with security enabled on the wireless newtwork.

Apr 26, 2010 | Arris SURFboard SBG900 802.11g/b...

1 Answer

I do not know have to set up wireless without using USB to access internet


do you have any computer connected to the router ?
If not then you will need to connect the computer to the router?
you will need to access the router set up.
Change the wireless settings of the router.
And try to connect to the wireless network on the computer.
Click Here to know how to check the settings of the router

Nov 20, 2009 | Arris SURFboard SBG900 802.11g/b...

2 Answers

Cannot connect 2 computers to Motorola SBG900 wireless cablemodem


mac and pc security keys are not interchangable. I suggest not using a a key for both units. You can reset the router by unplugging it for 1 minute. or you gain access to the router through the web address. 192.168.1.1 Type this into the address bar to gain access to the router.

Jul 10, 2009 | Arris SURFboard SBG900 802.11g/b...

1 Answer

WEP security setup on SBG900


If you set a WEP security connection, of course you will be kicked out of your connection. You have to re configure your laptop to gain access to your WiFi, inserting the new password you set the WEP with... Hope this helps

Jun 02, 2009 | Arris SURFboard SBG900 802.11g/b...

1 Answer

Can't connect to the internet wirelessly


Well, to avoid confusion, I'd start by doing a factory reset. Insert the straightened end of a paperclip into the reset hole and power up the device to do this. From there, the device should begin broadcasting the default wireless network with the name (SSID) of "Motorola." The DHCP server should also be enabled and if your computer is configured to receive an automatically assigned IP address your wireless network interface should pick up an IP. The security for the "Motorola" network is disabled by default.

Basic troubleshooting from there would be to try to see if you can connect your wireless computer to another wireless network that is know to be working well. Either buy and return another wireless access point or router from a retailer or head to a Starbucks or other establishment that offers free wireless. If the wireless computer is hooking up nicely with the secondary wireless network, you can refocus on the SBG900 as the likely source of the problem.

If after attempting the aforementioned procedures you find that the wireless computer continues to fail to connect to the SBG900 you might have to consider that you have a faulty device. At that point I would consider consulting the manufacturer's documentation.

Apr 05, 2008 | Arris SURFboard SBG900 802.11g/b...

2 Answers

Windows vista


I had a friend that had this same problem.

As long as you know the password to the administrator account log into that and give your account administrator rights and you should be able to access the internet afterwards. I'm not sure exactly how this is done if it works like XP did then you will need to boot in safe mode by usually hitting f8 during the initial booting up of your computer.

Jan 23, 2008 | Arris SURFboard SBG900 802.11g/b...

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