Question about Canon Cameras

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Purple lines and a black screen when camera turned on?

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Your camera is giving you the classic symptoms that indicate the image sensor has failed, the only fix is to replace the sensor and it's not cost effective unless the camera is under warranty.

Note that some models were fitted with sensors which failed prematurely, if this is the case then your camera may be subject a "soft" recall whereby owners who complain are offered a free repair, even if the original warranty has expired. All you do is pay for shipping.

As you haven't stated your exact model of Canon then I cannot advise you whether your sensor has failed prematurely, but it's expected to last for a minimum of five years on most Canon models.

Posted on Sep 16, 2010

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After turned on 5 sec later purple snow then purple lines across screen. if it takes a pic that is what you see


Sound like a malfunctioning CCD-image sensor. Rare, but possible problem with your LCD screenviewer... in both cases (LCD or CCD) this isn't a job that you could solve yourself; this wrong include distorted images or abnormal colors, scratchy purple lines, blank or black pictures, and/or black videos with good sound being recorded on the camera's flash card.

I suggest check THIS LINK for additional details in this previous solutions for an Defective CCD (Charge Coupled Device) and next contact your technical service.
I strongly suggest (taking into consideration the age of your camera) to evaluate the cost of repair versus the cost of a new camera with similar features, before making a final desicion.

Hope this helps
.

Sep 28, 2011 | Sony Cybershot DSCW310 Digital Camera

1 Answer

Black with purple lines instead of image in viewing screen


This sounds like it might be a defective CCD imager, and is a known defect for your particular model camera.. If so, Canon should fix this for you for free if you live in the US, Canada, and a select few other countries. If you live outside the US, contact Canon support for your country to see if they'll still honor the advisory (some still will, especially if you stress you knowledge that this is a known defect of the camera). They may also include free shipping both ways (free shipping varies with countries). This is regardless of your camera's warranty status. Please see this link for more info.

Affected cameras with this problem include: A60, A70, A75, A80, A85, A95, A300, A310, S1 IS, S60, S230, S400, S410, S500, SD100, SD110, IXUS V2/V3/300/400/430/500/II/IIs, IXY Digital 200a/300a/320/400/450/500/30/30a

Jun 20, 2010 | Canon PowerShot A95 Digital Camera

1 Answer

View screen has purple lines across whole screen cant take a pic.


Hello,
It is bad ccd issue in Canon A95 camera and ccd imager needs to be replaced.

Canon will repair A95 free of cost as per announced scheme.

Click Canon CCD Advisory for details.

Good luck.

Dec 21, 2008 | Canon PowerShot A95 Digital Camera

1 Answer

Fuji FinePix F700


when downloading the pictures,good?.
then lcdconnecties are broken.

Aug 17, 2008 | Fuji FinePix F700 Digital Camera

1 Answer

Camera showing/taking distorted images


According to many respected sources with far more expertise than myself, the symptoms you are describing also fall within the realm of Canon CCD failure. In Canon's Service Notice: CCD Image Sensor Advisory, they outline the most common symptoms (distorted images, LCD showing only a black screen, etc.). They have conveniently limited the description to the bare minimum. More symptoms of the failing CCD include: pictures appearing on LCD show up with severe color variations (pink-purplish or green tint), colored "streaks" or "lines" throughout pictures, and wavy distortions in image. Most of these symptoms include the color variations, but not always. The lines or waves can appear in any direction and with varying degrees of severity. Some LCDs do not go black, but turn totally purple. Here is a link to a very informative article that should clear up any questions you might have.
Digital Camera Repair Blog

If nothing else, call the Canon Customer Support Center at 1-800-828-4040. They will ask questions to identify whether or not you are having the same symptoms as described in the Product Advisory. I have been through this twice, and both times they were very nice and very helpful. Even if you don't qualify for the free repair, it didn't cost a thing to find out.
I hope this has been helpful.

Nov 20, 2007 | Canon PowerShot S1 IS Digital Camera

1 Answer

Coloured lines on picture screen


I have the same issue, Although My camera is a samsung N46, It was working perfectly the night before, then my friend switched it on and it came up with a black backround and pink + purple vertical lines going through it.

Nov 12, 2007 | Olympus FE-120 Digital Camera

1 Answer

My camera will only take pictures of a purple screen


Sounds like a defective CCD imager. You may be in luck. Canon should fix this for you for free, including free shipping both ways. Please check the following two links for more info:
http://camerarepair.blogspot.com/2007/11/canon-digital-cameras-showing-black.html
http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&fcategoryid=225&modelid=13390&keycode=2112&id=29819
Applicable cameras include:
A40, A60, A70, A75, A80, A85, A95, A300, A310, S1 IS, S60, S200, S230, S330, S400, S410, S500, SD100, SD110

Oct 28, 2007 | Canon PowerShot A85 Digital Camera

1 Answer

Shooting mode will not operate


Your camera has a defective CCD imager. Please return the camera to Canon in New Jersey and they will replace the CCD at no charge to you. This is a known issue and should be covered under extended warranty. Good luck my friend. Joe Weibel customelectronics.org

Feb 27, 2007 | Canon PowerShot A75 Digital Camera

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