Question about KitchenAid Architect II KBHS109SSS Convection Microwave Oven

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Display panel (right side) on Kitchen Aid microwave reads "Lost Communications Err F6EO." The microwave does not work but the oven below the microwave does. The panel on the left side displays the clock and oven info and that is O.K. It is the architech series with combination convection/regular oven. Technician came out and doesn't know whyere to begin. Any ideas?

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The first thing I would do is a hard reset (simply unplugging it for a couple of minutes) if that has not been done already.

Then one would need to retrieve the technical sheet (mini-manual) found behind the control panel assembly.

If you don't find your mini-manual, or if you want to look at it before removing the controller, you can download it here. Just enter your model number from the tag on your unit.

If a reset won't fix it, I would bet there is a loose connection where one of the boards connects to another, or some contamination from grease or steam, etc., at one of those connectors.

A lot of time one can unplug then reconnect the connector, and that will clean it. Or one can unplug the connector and clean the contacts with a soft pencil eraser.

Display panel (right side) on - 1eeff52.jpg


We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Sep 26, 2010

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