Question about HP DeskJet 960c InkJet Printer

1 Answer

Hp deskjet 960c

Hi, suddenly my printer stopped working mid print. Orange flashing light indicating that the colour cartridge is the problem. I have replaced it along with the black one. still light flashes. Cleaned the contacts with dry Q-tip. Cover closed, switched it off and on. Light still flashes and it won't print. Can anyone help me? I desperately need to print some important documents. In anticipation..... H

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  • Helen Smith May 17, 2008

    Hi Mark,

    Thank You for your prompt reply. Yes it stopped mid-print and fed out the paper so I know it's not jammed. Cartridges are in nice and level etc. Have gone into printers and faxes and properties but can't see anything wrong. I haven't changed anything. I also can't see the nozzle check process! Anymore ideas. In anticipation, H

  • Helen Smith May 17, 2008

    Dear Mark,

    Yep still flashes when disconnected from computer. Can't believe it is something major. Hardly used the thing. Is there not someway of my computer telling me what is exactly wrong with the printer?? xx

  • Helen Smith May 17, 2008

    Dear Mark,

    Thanks, have already trawled through that site!! Thank You for trying, if I find out what's wrong I'll let you know. It's looking like getting a prof in tho! xx

  • Julie1028 May 25, 2008

    Stopped printing in the middle of a page. Orange cartridge light started flashing. Flashes when lid is open. Rebooted computer; power-cycled printer. Cleaned everything with appropriate liquids within printer. Both B&W and color cartridges are HP and new. Paper not jammed -- I was able to get it out of the printer. Light is still flashing. Please advise. Thank you.

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You say it stopped working mid-print... possible paper jam? Ink cartridge not clicked in all the way? (they should all line up evenly across the tops).
In control panel->printers and faxes, right click on Canoni960 and choose properties. In maintenance tab try to do nozzle check and print head alignment. In lower right corner is status monitor, click to see if any useful information in there.

Posted on May 17, 2008

  • 2 more comments 
  • Mark Day
    Mark Day May 17, 2008

    Was looking at my Canon while typing, but basically the same thing applies for the HP.

  • Mark Day
    Mark Day May 17, 2008

    Disconnect/reconnect from usb? Leave power off for 30 seconds or more? If printer is disconnected from computer and power is cycled to printer, and still orange light flashes, is not a good sign ;\

  • Mark Day
    Mark Day May 17, 2008

    Read this, maybe you can get more info here...

    http://www.fixyourownprinter.com/forums/...




  • Mark Day
    Mark Day May 17, 2008

    Most of what is described on that site centers around cleaning the printhead in warm water, or resetting the waste ink counter. The number of times the led blinks is a clue as to what the actual error is.
    I take it its probably blinking 7 times, as most posts there seem to indicate.


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