Question about HP DeskJet 960c InkJet Printer

1 Answer

Hp deskjet 960c

Hi, suddenly my printer stopped working mid print. Orange flashing light indicating that the colour cartridge is the problem. I have replaced it along with the black one. still light flashes. Cleaned the contacts with dry Q-tip. Cover closed, switched it off and on. Light still flashes and it won't print. Can anyone help me? I desperately need to print some important documents. In anticipation..... H

Posted by on

  • 2 more comments 
  • Helen Smith May 17, 2008

    Hi Mark,

    Thank You for your prompt reply. Yes it stopped mid-print and fed out the paper so I know it's not jammed. Cartridges are in nice and level etc. Have gone into printers and faxes and properties but can't see anything wrong. I haven't changed anything. I also can't see the nozzle check process! Anymore ideas. In anticipation, H

  • Helen Smith May 17, 2008

    Dear Mark,

    Yep still flashes when disconnected from computer. Can't believe it is something major. Hardly used the thing. Is there not someway of my computer telling me what is exactly wrong with the printer?? xx

  • Helen Smith May 17, 2008

    Dear Mark,

    Thanks, have already trawled through that site!! Thank You for trying, if I find out what's wrong I'll let you know. It's looking like getting a prof in tho! xx

  • Julie1028 May 25, 2008

    Stopped printing in the middle of a page. Orange cartridge light started flashing. Flashes when lid is open. Rebooted computer; power-cycled printer. Cleaned everything with appropriate liquids within printer. Both B&W and color cartridges are HP and new. Paper not jammed -- I was able to get it out of the printer. Light is still flashing. Please advise. Thank you.



1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert whose answer gotĀ voted for 20 times.


    An expert who has answered 20 questions.

  • Expert
  • 111 Answers

You say it stopped working mid-print... possible paper jam? Ink cartridge not clicked in all the way? (they should all line up evenly across the tops).
In control panel->printers and faxes, right click on Canoni960 and choose properties. In maintenance tab try to do nozzle check and print head alignment. In lower right corner is status monitor, click to see if any useful information in there.

Posted on May 17, 2008

  • 2 more comments 
  • Mark Day
    Mark Day May 17, 2008

    Was looking at my Canon while typing, but basically the same thing applies for the HP.

  • Mark Day
    Mark Day May 17, 2008

    Disconnect/reconnect from usb? Leave power off for 30 seconds or more? If printer is disconnected from computer and power is cycled to printer, and still orange light flashes, is not a good sign ;\

  • Mark Day
    Mark Day May 17, 2008

    Read this, maybe you can get more info here...

  • Mark Day
    Mark Day May 17, 2008

    Most of what is described on that site centers around cleaning the printhead in warm water, or resetting the waste ink counter. The number of times the led blinks is a clue as to what the actual error is.
    I take it its probably blinking 7 times, as most posts there seem to indicate.



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Ink light is on. which cartridge needs to be replaced

The printer's indicator lights tell you when to obtain a replacement ink cartridge by flashing when ink is low, and when to replace an empty ink cartridge by remaining on when ink is depleted. The LCD panel also displays INK LOW or INK OUT.
Even if only one ink cartridge is empty, the printer cannot continue to print.

Nov 24, 2014 | HP DeskJet 960c InkJet Printer

1 Answer

I have replaced black ink on a hp deskjet 960c and the red light keeps flashing


I see you replaced the Black in on your HP printer but the light keeps on blinking still.

Make sure that you remove the silicon film from the ink cartridge before installing in the printer, if that file is not removed the contact to the printers ink will not detect the ink cartridge at all.

Also try to remove all the ink cartridges and install all of them at the same time , this is to reset the printer from detecting all the printer ink cartridges.

I hope this helps

Oct 26, 2011 | HP DeskJet 960c InkJet Printer

1 Answer

I put new print cartridges in my 960c printer. They are hp 78 for color and 45 for black and white. my orange ink light will not stop blinking. It is not printing

I have an HP DeskJet 1220C that has been working fine for two years now. All of a sudden it can only print in pink and black. It is driving me crazy. I have tried the following without any success:

1. Replaced the cartridges twice
2. Aligned and cleaned the cartridge from the
3. Soaked the cartridge head in hot water,
and made sure that all three colors will bleed
out of the head
4. Cleaned the cartridge contacts with an eraser
5. Cleaned the cartridge contacts on the printer
with a brush

Is there a cure, or is it time for a new printer?

Aug 25, 2011 | HP DeskJet 960c InkJet Printer

1 Answer

Trying to print and an orange light is constantly flashing, checked ink cartridges and paper jams but no problem there

I have had this same thing happen to my 960c! The ink cartridges were new/full (but must have been faulty). I replaced them with different/new ink cartridges, which solved the problem.

Another idea is to uninstall the printer and install it once again.

Good luck!

Oct 03, 2010 | HP DeskJet 930c InkJet Printer

1 Answer

Flashing Orange light will not stop printer will not print


Feb 11, 2010 | HP DeskJet 1220c InkJet Printer

1 Answer

The orange light flashes even though I have changed the colour cartridge, The printer will not print

change the catr insecting unit and the cable together for it to work well. that the problem

May 23, 2009 | HP DeskJet 940c InkJet Printer

2 Answers

Hp deskjet 3550 problem

Green light blinking is indicated that u r one of the cartridge (or both cartridges ) are faulty .please check u r printer with tested Ok cartridges should be resolved

if this information is useful for u please Rate me .........
u r Rating is Important for me.

Jun 26, 2008 | Office Equipment & Supplies

1 Answer

Desk Jet 960c

Can you help me please

The far left orange light is f;alshing and my printer wonlt print at all.

Previous to this happening it was printing sheets and sheets of one line rubbish !

Many thanks

Jun 05, 2008 | HP DeskJet 960c InkJet Printer

1 Answer

HP Deskjet 960c will not print

Hi, I have the driver files that you need but the size is 15Mb and also I am unable to send you the link so you can download it yourself as it requires a member login. So...can you email me and I will reply sending an attachment with the files in it.

Hope this helps,
Let us know

Nov 27, 2007 | HP DeskJet 960c InkJet Printer

Not finding what you are looking for?
HP DeskJet 960c InkJet Printer Logo

521 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

102366 Answers

Ben Johnson

Level 3 Expert

685 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides