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Fax machine continues to say paper jam. We have cleared all areas of paper, removed drum and there is no paper to be seen. Help

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Hi,
I am not sure which model you are using, Makes sure you clear any kind of paper jam sometimes small or tiny piece of paper inside the unit can cause jam.

There's could be possibility that you get false paper jam error when there is no jam in the unit, this is usually caused due to dirt or dust got collected into paper feed section like clutches, feed & pick up tires or dirty sensor, If these component are dirty device will give jam error, Cleaning paper feed section ( Clutch/gears, feed & pick up tires & sensor) with mild soap & water will do the trick.
I hope this will solve the problem

Thanks..!!

Posted on Sep 16, 2010

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Posted on Jan 02, 2017

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Its always saying that BACK COVER IS OPEN we already check it for many times but its intact and in correct possition. and also the paper wont feed the machine.


Hi there!!
The message that you're getting means that either the back cover is not closed securely or there's a jammed paper inside. Here's what you can do to clear the message:
-Please unplug the fax machine for your safety -Open the front cover -Remove the toner & drum assembly (theres a handle in the center of the drum/toner assembly, just pull it towards you. -Remove any pieces of paper stuck or the jammed paper -Remove the toner from the drum and check for any other pieces of paper stuck -Once everything is clear -Reinstall the toner back into the drum and the drum & toner assembly to the fax machine. You should hear it click into place once installed correctly -Close the front cover & plug in the power cord. That should clear the message
Hope this helps, Thumbs up if it does, thanks!

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Remove the drum unit and then remove the toner from the drum unit and look for a piece of paper under the toner you just removed, look in the drum area to see a small cut out that the sensor flag pokes through. also throughly check the back door of the machine and look into the fuser area to check for paper there.

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1 Answer

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Hi:

You may have removed the paper but the reason why it is still saying paper jam can be caused by at least two things.

If you removed the paper, but it tore while you were taking it out then a small piece could be blocking a sensor or a sensor flag ( a spring loaded finger that the paper has to activate as it moves through the machine) It's possible that a small piece of paper could be blocking a sensor or you may have disloged one of these 'flags' in the area where you first removed the paper. Go back and look closely in that area for a piece of paper or a sticking ''flag'. Until you do that the fax keeps thinking that there is something in the paper path and will keep displaying that message.

Andrew

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