Question about Philips HTS3440/37 System

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Does not play cd's or dvd's

I own this same system and I have had problems with it reading any cd's or dvd's. I was advised by a phillips technician to insert a dvd lens cleaner in, which did not help at all since the dvd system could not read any discs at all. I have contacted the 1-800 number on two occasions and spoken to a representative who said would send me an email informing of what to do with my system, Ihaven't recieved their email yet. Please inform me of my options on getting my system fixed.

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Philips has no repair service for these - if it's in warranty, you must send it in for replacement. If it is out of warranty, then you are out of luck.

Posted on May 25, 2008

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1 Answer

DISC ERROR OCCURING TIME AND AGAIN


If this problem occurs only at this cd/dvd it's a disk problem. If it occurs on various disks try using a cd/dvd cleaner set, a wet one is better. Follow the instructions on the set. The main idea is to put one drip of the included liquid at the set (usually isopropyl alchohol) at a specific place (like small brush) on the disk surface and play this disk. This way the "brush" will clean up the laser lens and after that the cd/dvd player will be able to read the disks. BE CAREFULL not to put too much liquid on the "brush". In case you can, use a Q-tip with isopropylic alchool to clean up the cd lens manually. In case this don't solve your problem, the cd player needs laser lens replacement by a technician.

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1 Answer

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If this problem occurs only at this cd/dvd it's a disk problem. If it occurs on various disks try using a cd/dvd cleaner set, a wet one is better. Follow the instructions on the set. The main idea is to put one drip of the included liquid at the set (usually isopropyl alchohol) at a specific place (like small brush) on the disk surface and play this disk. This way the "brush" will clean up the laser lens and after that the cd/dvd player will be able to read the disks. BE CAREFULL not to put too much liquid on the "brush". In case this don't solve your problem, the cd player needs laser lens replacement by a technician.

In case of a problem or clarification, don't hesitate to post me a reply.
If you are satisfied, rate my solution with the "thumbs" or add a testimonial.

Thanks and regards
Please kindly rate this solution
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direct FixYa link: http://www.fixya.com/users/technical114

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If this problem occurs only at this cd/dvd it's a disk problem. If it occurs on various disks try using a cd/dvd cleaner set, a wet one is better. Follow the instructions on the set. The main idea is to put one drip of the included liquid at the set (usually isopropyl alchohol) at a specific place (like small brush) on the disk surface and play this disk. This way the "brush" will clean up the laser lens and after that the cd/dvd player will be able to read the disks. BE CAREFULL not to put too much liquid on the "brush". In case this don't solve your problem, the cd player needs laser lens replacement by a technician.

In case of a problem or clarification, don't hesitate to post me a reply.
If you are satisfied, rate my solution with the "thumbs" or add a testimonial.

Thanks and regards
Please kindly rate this solution
Stelios
direct FixYa link: http://www.fixya.com/users/technical114

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1 Answer

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Read your Manual. It might not play Reg,CDs or it will only play MP3s. Hope this Helps

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1 Answer

Can not play any cd or dvd


Hi,
Please check the proper cd/dvd is correct if cd/dvd is correct with no scratch then you need to change the tray with the motor lens set resolve your issue. Because when there is cd/dvd stucks and wont read menas there will be a lense problem.

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The laser lens would have got repaired inside. Please change it.IT will read the dvds. It cost about 25$ i suppose

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some dvd players have two emitting diodes. one for the play back of the dvd and the other for mp3 and cd's. the emitting diode that plays the dvd need to be either calibrated, cleaned or replaced. try to clean the emitting diode with a cd lens cleaner. if it did not work, then try to calibrate it. there is a small tiny knob near the emitting diode. mark the original position of the knob then try to play with it. if nothing happens, the emiiting diode need to be replaced.good luck

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1 Answer

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take it to a authorised technician and get the lens reading circuit replaced it will work

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