Question about Microsoft Xbox 360 Console

1 Answer

Kay so i brough my 360 to ma grandms house and didnt play it. i brought it back home pluged it in and turned it on. there is now no sound and no screen. i wanna fix it but i dont wanna do the towel trick and ruin it and i dont wanna send it out to microsoft. what should i do?

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 4,102 Answers

Hi, the problem you are having is caused by it over heating and whats happened is that the cpu and gpu chip has over heated, now if you have had it from new less than 3 years then this fault is covered by warranty so double check the date on the back of the xbox for any warranty you may have left.

if your warranty is out then i would avoid doing the towel trick as it can cause more harm than good as it melts the solder and may solve the problem for an hour or so but it wont last long.

the other option you have is to remove the x clamps that hold the heat sinks to the cpu and gpu chip how ever this isnt easy to do and it will require new heat sink paste and chemicals to remove the old heat sink, also you need to remove the x clamps and use special screws and spring washers so that the heat sinks are secure and allowing the cpu and gpu chip to cool properly.

if you have never done this before then its best you leave it to someone who has and pay them to do the repair.

i do the repair for 25 pound plus parts which usually comes to about 30 quid unless you have got the old style heat sinks then the price goes up to about 40 quid.

i only charge if the problem is solved and the xbox is in full working order, and say out of every 10 i do only 1 wont work so that is the risk you take it all depends on how bad the cpu and gpu chip are and if the solder holding them to the board has cracked due to the heat caused by over heating.

this should be repairable but you will need to find someone to do the work for you.

let me know if you need further assistance ok

plz rate this solution as i have a whole page on unrated posts thaks.
im in uk so if your near to me i could do the repair for you, but the chances are your in the USA and in that case its just not possible for me to do the work.

Posted on Sep 16, 2010

  • d_m_leduc Sep 16, 2010

    i live in canada and there is nobody who can do it here so i guess i sol

  • paul proctor Sep 16, 2010

    Hi you can buy the x clamp repair kit off the well known auction site and if you google xbox 360 repair guide and search through the listings you will find loads of sites that have videos and step by step instructions on the process and if you like i can email you the instructions as i do this repair for a living.

    let me know if you get stuck and ill email you the guide, i wont be able to put it in my post on the site cuz the guide is to long, you will find one anyway on the new

    good luck and take your time and if you do do it yourself then make sure you get the cleaner to remove the old heat sink paste from the cpu and gpu chip ok take your time and you should be ok



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get 2 Free calls (no credit card required) and instant help on almost anything you can think of (from cars to computers, appliances, handyman, and even pets).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I have a insignia ns-lcd37-09 tv.The screen suddenly turned green.I can here sound but no picture.can you help?

Change input device to some other which you know works for sure. If problem persists, try changing the channel. If you notice same problem, this may need attention by a qualified service technician.

Jul 21, 2012 | Insignia NS-LCD37 37 in. LCD TV

1 Answer

I have a xbox 360 that is all black. i played on it for a couple of days, then i took the controler to my freinds house. I brought it home and it wont sync in with my xbox.

You will need to look for two buttons one will be on the xbox and the other on the controller.
You will need to push both of them at the same time.

Jan 22, 2011 | Microsoft Xbox 360 Controller

1 Answer

Xbox 360 is turning on for less than a second

Got kind of bad news , It is the power supply ,but it's the power supply
in side the box itself. It's more than likely a shorted regulator specifically
one of the 12 volt liner reg chips , I had to swap a few out to resolve
this a few times.


Jan 21, 2010 | Microsoft Xbox 360 Console

1 Answer

Xbox video is broken

being still under warranty, i would not attemp to mess with it, If you open the box, it will void your warranty, call the manufacture and they will email you instruction and the shipping code that you can print it and mail it off. trust me, they fix it very quickly and will recieved it back in no time.

Jul 21, 2009 | Microsoft Xbox 360 Console

4 Answers

My WireLess XBox 360 Controller wont connect to my XBox 360

i had the same problem, and is a easy fix, turn on your console, dont need the controller on, and hold the sync button for approx 30 seconds, then turn the console off, take out the power lead from the console and then remove it from your mains, wait about 1-2 minuts then plug it up and switch on the console, first sync the xbox then the controller, and this should work, if it dosent try xbox support their number is on

May 30, 2009 | Microsoft Xbox 360 Controller

1 Answer

Open tray error of a different kind

Look on the game makers website and see if they know of issues with that game.

Mar 13, 2009 | Microsoft Xbox Console

1 Answer

My xbox 360 wont turn on

make sure ur power brick is plugged in correctly. when u tur n ur 360 on the lite on it should be green

Jul 06, 2008 | Microsoft Xbox 360 Console

1 Answer

Audio but no video when i turn xbox 360 on

hi MC, power off unit unplug av cable from back of xbox.. then power up unit.. after a couple minutes the xbox will shut down.. plug the av cable back in and power up.. Good Luck

Jun 30, 2008 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 no sound when all connected back from parents house to my house.

ahh my friend i have the same problem i was playing mine at mines then i took it to my dads i played it on normal television it did not work i played with hd it worked i got back and the sound didint work but i kno what to do the video cable has been damaged my soulotion would be to buy antoher cable then it should work cables ussaul cost round 20 pounds if your in scotland

Jan 16, 2008 | Microsoft Xbox 360 Console

1 Answer

No picture or sound

The most common cause for a bowed picture is the convergence power supply module. The module will fail and sometimes blow the fuse. Average cost of repair would be around $100, if you brought it to a tv shop, more for in home service.

Sep 08, 2007 | RCA P46920BL 46" Rear Projection...

Not finding what you are looking for?
Microsoft Xbox 360 Console Logo

15 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Video Game Consoles & Games Experts

marley mcelhinney

Level 3 Expert

490 Answers

Tre Elkins

Level 3 Expert

643 Answers

Martin Murray

Level 3 Expert

1623 Answers

Are you a Microsoft Video Game Console and Game Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides