Question about Pinnacle Studio Plus Version 11

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Pinnacle studio 11 ultimate

I purchased a p6860fx gateway laptop , a digital camcorder & studio11 ultimate on may 4 2008. i installed studio 11 and before the install completed i received an error message "initialization failed". i went to pinnacles web site and found thier suggested fix. i followed the instructions. i still got the same error message. i then emailed and called pinnacle tech support. after several hours on the phone (3 sepperate calls) they (pinnacle) said it is not a program problem, but a computer problem. 080514-01695 is the case number. i then emailed gateway with a discription of the problem, i still have received no response from them. i have spent over $2700 on this combo. the camcorder and software on the original purchase would not work with this pc either. so i returned the camcorder and upgraded by the tune of an additional $330. i am not complaining about that, the upgrade was worth the money. however the studio 11 still does not work. please help!

howard d farmer

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  • Anonymous Nov 16, 2008

    studio 11 has been working perfectly. Until recently when it stopped playing back files it had just recorded. (Preview window black) I decided to uninstall/reinstall with no result. Noticing that when I use uninstall it seems to do no more than remove the desktop icon, I went through the registry and removed every reference to pinnacle, studio, as well as deleting every folder I could find. When reinstalling, just before the end I got the message "initialization failed" Clicking OK and installation appeared to continue. Every time I try to start Studio I get the initialization failed message at either 25% or 37% load. It is NOT a problem with my computer hardware because it has been working for 8 months.

  • SJxox Nov 19, 2008

    Same here! Studio plus stopped playing back my projects properly, and since then the program has just deteriorated. When i click "make movie" all the clips are out of sinc etc... And then it wont even load. It just says- Initialization failed at about 30% every time i try and start it... I recently got some new anti virus i don't know if that could be the problem... Suggestions???



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Can you please verify the case number that you have so that I can check your previous record if it is still in our system. I'll wait for your reply.

Posted on Jul 08, 2009


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