Question about Sony Cyber-Shot DSC-W7 Digital Camera

1 Answer

Hi I have a Sony Cyber shot dsc-w7 that when it powers up to use the camera the lens comes out but then I get the message Turnn the power off and on again. The lens does not retract on power off but stays out and the same message comes up again. I have put brand new Duracell betteries in still no joy. Help please Regs jts4u

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Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance.

Regards
Andrea

Posted on Sep 16, 2010

Testimonial: "Thanks that was great. Regs jts4u"

  • 1 more comment 
  • Anonymous Sep 29, 2010

    Hello

    The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the
    probability is that you will have to get it fixed by a professional.

    Use






    these at own risk as it may further damage the camera.

    Firstly ,
    try connecting your ac adapter or usb cable.

    Try holding the
    shutter button while switching on the camera.

    Look at the lens ,
    and if some of the lens 'circles' is misaligned or not concentric then
    try wiggling it (while holding camera lens down).

    Try gently
    pushing or pulling the lens when it extends but this is risky as it may
    cause the lens barrel to slip out of its guidance system.

    Another
    way to do this is to place the camera lens down on a hard surface and
    then power it up. Be sure to use a soft cloth or something similar as to
    not scratch your lens or casing. Let the lens push the camera up and
    down a few times and sometimes the little resistance provided by the
    camera is enough to get things going again.

    Try hitting your
    camera near the lens on the body with the soft tissue on the palm of
    your hand.

    Other than that , I would take the camera to a repair
    center for a evaluation to see if it would cost more to repair than to
    replace the camera.

    If it is still under warranty I would suggest
    you take it in before trying any of these steps and remove any
    off-brand batteries or accessories as some stores are really fussy about
    warranty repairs on camera's with non-brand accessories.

    You can also have a look at THIS link.

    Hope
    the advise is useful. please do not hesitate to let me know if you need any further assistance.

    Regards
    Andrea

  • Anonymous Feb 11, 2011

    Hello

    The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the
    probability is that you will have to get it fixed by a professional.

    Use






    these at own risk as it may further damage the camera.

    Firstly ,
    try connecting your ac adapter or usb cable.

    Try holding the
    shutter button while switching on the camera.

    Look at the lens ,
    and if some of the lens 'circles' is misaligned or not concentric then
    try wiggling it (while holding camera lens down).

    Try gently
    pushing or pulling the lens when it extends but this is risky as it may
    cause the lens barrel to slip out of its guidance system.

    Another
    way to do this is to place the camera lens down on a hard surface and
    then power it up. Be sure to use a soft cloth or something similar as to
    not scratch your lens or casing. Let the lens push the camera up and
    down a few times and sometimes the little resistance provided by the
    camera is enough to get things going again.

    Try hitting your
    camera near the lens on the body with the soft tissue on the palm of
    your hand.

    Other than that , I would take the camera to a repair centre for a evaluation to see if it would cost more to repair than to
    replace the camera.

    If it is still under warranty I would suggest
    you take it in before trying any of these steps and remove any
    off-brand batteries or accessories as some stores are really fussy about
    warranty repairs on camera's with non-brand accessories.

    You can also have a look at THIS link.

    Hope

    the advise is useful. please do not hesitate to let me know if you need
    any further assistance. Also, please be so kind to let me know if you
    found this helpful.

    Regards
    Andrea

  • Anonymous Feb 15, 2011

    Hello

    The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the
    probability is that you will have to get it fixed by a professional.

    Use






    these at own risk as it may further damage the camera.

    Firstly ,
    try connecting your ac adapter or usb cable.

    Try holding the
    shutter button while switching on the camera.

    Look at the lens ,
    and if some of the lens 'circles' is misaligned or not concentric then
    try wiggling it (while holding camera lens down).

    Try gently
    pushing or pulling the lens when it extends but this is risky as it may
    cause the lens barrel to slip out of its guidance system.

    Another
    way to do this is to place the camera lens down on a hard surface and
    then power it up. Be sure to use a soft cloth or something similar as to
    not scratch your lens or casing. Let the lens push the camera up and
    down a few times and sometimes the little resistance provided by the
    camera is enough to get things going again.

    Try hitting your
    camera near the lens on the body with the soft tissue on the palm of
    your hand.

    Other than that , I would take the camera to a repair centre for a evaluation to see if it would cost more to repair than to
    replace the camera.

    If it is still under warranty I would suggest
    you take it in before trying any of these steps and remove any
    off-brand batteries or accessories as some stores are really fussy about
    warranty repairs on camera's with non-brand accessories.

    You can also have a look at THIS link.

    Hope

    the advise is useful. please do not hesitate to let me know if you need
    any further assistance. Also, please be so kind to let me know if you
    found this helpful.

    Regards
    Andrea

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