Question about Motorola Mobility MOTORIZR Z3 Cellular Phone

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Need Help with my Motorola Rizr Z3....and the problem is that I can't seem to play any ringintones or MP3 files....When I go over Multimedia/Sounds and play any ringintone or mp3 it just open up on the media player but freeze..it showing that its playing but no, just stucking there forever...if I press stop and press play again same thing. The audio just don't paly....Not only that but that goes to videos too...if press play it starts for about 3-4 sec then freeze up....PLEASE PLEASE PLEASE really need HELP desperately....anyone....I really wana fix this so bad because its still new.....ur help will be much appreciated....

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