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STOP: 0x0000000024 that is the error message I am receiving and can't seem to get past the screen that gives you the option to start in safe mode

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  • Compaq Master
  • 629 Answers

If this happens when starting to boot to Windows, try last known-good config. When system is restarting, tap F8 a couple of times to get to the Advanced Options menu where Safe Mode is also listed. Select Last Known-Good Configuration if available and press Enter. If this does not work, try selecting Safe Mode. If you can get to Safe Mode, you can try System Restore to a previous restore point available when your system is working properly. If none of the things work, try Windows repair or reinstall. Make sure to try to backup data if you can before doing any reinstall or repair.

Posted on Sep 16, 2010

Testimonial: "Very quick and knowledgeable reply. Thank you."

  • unique_ng Sep 16, 2010

    Thank you very much for your suggestions but I am afraid it did not work. )-: It will not go into any safe mode or restore point and gives me an error message: STOP: 0x000000023
    give or take a zero or two! It flashes very quickly on the screen so it is difficult to count. I would like to try Windows repair or reinstall but I do not have any disks that came with the computer.

  • Rodie Sep 16, 2010

    if safe mode and last known-good configuration does not work, you'll really need to repair or reinstall Windows and you need to get a Windows CD for it. Try checking with your vendor if you can request an OEM CD, otherwise, you may have to purchase a new OS CD. However, if you can find a Windows CD that you can at least use to boot to and open Windows Recovery console, try it and run Chkdsk/r on you C drive. Hope this is helps.

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If your screen shows a clear picture to start with then it is most likely the video card driver. I don't know what you mean by no access to safe mode, but if you can get into safe mode you should be able to uninstall the video driver and restart. Safe mode is usually accessed by hitting F8 before windows starts so as soon as you see a picture on the screen start hitting F8 a few times until you get to the safe mode selection menu.

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Are you getting a Blue Screen error and can't read it because the computer keeps restarting?

If So, turn off the computer, then turn it on and immediately start hitting the F8 key repeatedly until you see Safe Mode. Scroll down past safe mode and you will see an option to Disable Automatic Restart. The next time you boot up you will be able to see the error message.

If it is a Blue Screen Of Death (BSOD) error message, you might need a system disc.

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I have a black screen that says safe mode, safe mode with networkin , safe mode with command prompt and laast known good configuration but when i go to safe mode my computer just reboot all over again


This recycling/rebooting into this screen is normally caused an error (hardware or software).
You MUST turn off - Automatic Restart to see the error message.
Power down your laptop.
Press the power button to turn-on laptop.
Start pressing the F8 key immediately AFTER the DELL logo screen and BEFORE the windows screen.
You SHOULD be brought to the same screen as you described above but with an additional option: TURN-OFF automatic restart. Select this option and press ENTER.
Let laptop cycle and you should see blue background screen with white letters giving you information.

Please provide the ERROR message on screen BEFORE we can advise you any further.

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I have received a Blue Screen Error but I do NOT have the XP disk


if you cant get online on your pc you're gonna need to go to someone else's and download a windows boot disk from the ms website then boot your pc from that, choose recovery console then repair boot partition.

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Blue screen of death. unable to download drivers. can not get to safe mode. cannot reload orperating system disks.


First off, note down all relevant information when you see a BSOD flash across the screen. This includes the error number and friendly name from the 'bugcheck' section of the stop error (see above), and any file names specified in the 'driver information' section.
If the BSOD comes up on the screen for a split-second before the PC restarts and wipes all the useful information away, we need to change some settings within WinXP. In most cases, it should be possible to stop your PC from automatically restarting when it develops a major error, allowing you enough time to jot down the BSOD error message. If you are using WindowsXP, right click on my computer > Properties > Select the 'Advanced' tab > and under 'startup and recovery' click the 'settings' button. This will open a new window, and under the 'System Failure' heading, uncheck 'Automatically restart.' Continuing on, attempt to restart the computer normally into Windows. If the BSOD occurred while booting Windows, you may be taken to a troubleshooting menu and will have to select 'attempt to start Windows normally.' If your computer starts correctly, continue using it and store the error information for later reference. If the BSOD reoccurs at random or irregular periods, see Section D below on troubleshooting intermittent stop errors.
If your system does not start correctly or the stop message happens again, reboot the system. When the POST (memory checking) screen comes up, press F8 repeatedly. This will bring you to the Windows advanced options menu.
In the Windows advanced options menu choose 'safe mode' to attempt to boot into Windows Safe mode. Safe mode loads Windows XP with a minimal set of drivers and no automatically loaded software. If faulty software or drivers are causing your BSOD problem, safe mode should load correctly. If safe mode loads correctly, refer to Section A below on 'troubleshooting software stop messages.'
If safe mode does not load correctly, and/or you get the same stop message upon attempting safe mode, it's time to try the 'restore last known good configuration' option in the advanced options menu.
Restart your computer, pressing 'F8' again to load the advanced options menu and select 'last known good configuration (your most recent settings that worked).' This uses Windows XP's built in system restore utility to restore the most recent save point, which should be the last time you installed any drivers or other software. If your system boots normally after this operation, hopefully your problem has been fixed.
If you are still receiving a Blue Screen Of Death after the above procedures, or if system restore was disabled on your system, note down any new information on the error and start thinking. Did you install any new hardware or software just before this problem occurred? The driver information section of the BSOD may help with this.
If you did install new hardware or software, and you think you know what it might be that is causing the problem, this gives you a big boost in resolving the situation.
Otherwise, proceed to the advanced troubleshooting sections below. Chances are your error is hardware or system file based and will require more effort to repair.
Specific Repair Instructions
If you have a reoccurring Blue Screen Of Death or crashing problem, and can't use Windows effectively because of it, it's time to look at more specific methods of troubleshooting your problem. Depending on the results of the basic troubleshooting steps above, you should have a good idea of whether the problem that is causing the stop messages is related to software or drivers you have installed, or is a hardware or system file issue.
Essentially, if you can't boot into Windows XP safe mode because of crashes or Blue Screens Of Death, you likely either have a hardware error or one or more essential system files is corrupted or missing. If you can boot into Windows XP safe mode, but get constant or frequent BSOD's when running XP normally, you have a software or device driver problem.

Make sure that if you added any RAM to your computer which is a common cause for BSOD that you added the correct RAM for your computer and that it is equally distributed in the ports meaning each port for the RAM has the equal amount of RAM on each side (eg, one stick 1GB, and the other has 1GB, etc).

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This is a classic BSOD caused by a bad hardware driver. Until you can boot in safe mode, you're screwed. Keep trying F8.

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OS won't start on Sony VGC-RB60G


To resolve this problem, start your computer in Safe mode, remove the display adapter, rename the .inf files that are associated with the display adapter drivers, restart your computer in Normal mode, and then update your display adapter drivers. The following steps describe this procedure in more detail:
  1. Start Windows in Safe mode. To do so:
    1. Restart the computer, and then press F8 while the computer starts.
    2. On the Windows Advanced Options Menu that appears, use the ARROW keys to select Safe Mode, and then press ENTER.
    3. Use the ARROW keys to select the operating system to start, and then press ENTER to start Windows XP in Safe mode.
  2. In the message that states that Windows is running in Safe mode, click Yes.
  3. Click Start, click Run, type msinfo32 in the Open box, and then click OK.
  4. Under System Summary, expand Components, and then click Display.
  5. In the right pane, note the information that corresponds to the INF File item, for example, Nv4.inf, Oem0.inf, or Atim128.inf.
  6. Quit the System Information utility.
  7. Click Start, right-click My Computer, and then click Properties.
  8. Click the Hardware tab, and then click Device Manager.
  9. Expand Display adapters, right-click the display adapter, and then click Uninstall.
  10. Click OK.
  11. Click Start, click Run, type cmd, and then click OK.
  12. In the Command Prompt window, type the following commands, and then press ENTER after each line: ren %systemroot%\inf\INF file name from Step 5.inf *inf.old
    ren %systemroot%\inf\INF file name from Step 5.pnf *pnf.old
  13. Close all open windows, and then restart the computer in the typical manner.
  14. Log on to Windows by using an account that has administrative privileges, and then wait for Windows to detect new hardware.
  15. When the Found New Hardware Wizard starts, click Cancel.

    If you receive a stop error after you remove the updated display drivers, restart the computer and use the Last Known Good Configuration option. To do this, restart the computer, and then press the F8 key while the computer starts. On the Windows Advanced Options Menu that appears, use the ARROW keys to select Last Known Good Configuration, and then press ENTER.

    If you receive a "System Has Recovered from a Serious Error" message when Windows starts, restart the computer again. This error message does not recur.

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1 Answer

Toshiba a8/420cme


Did you try restarting in safe mode F8 ?

It should then lead you to operate normally.

Sep 19, 2009 | Computers & Internet

1 Answer

On my lap top i receive message-"error loading operating system"


Trying booting into safe mode by pressing F8 while the computer is booting up.
Choose safe mode with the arrow keys and see if it boots that way.

Mar 20, 2009 | HP Compaq nx9030 Notebook

1 Answer

Blue colour background saying it is the stop error screen.


The fix from Microsoft's website:
To resolve this problem, start your computer in Safe mode, remove the display adapter, rename the .inf files that are associated with the display adapter drivers, restart your computer in Normal mode, and then update your display adapter drivers. The following steps describe this procedure in more detail:
  1. Start Windows in Safe mode. To do so:
    1. Restart the computer, and then press F8 while the computer starts.
    2. On the Windows Advanced Options Menu that appears, use the ARROW keys to select Safe Mode, and then press ENTER.
    3. Use the ARROW keys to select the operating system to start, and then press ENTER to start Windows XP in Safe mode.
  2. In the message that states that Windows is running in Safe mode, click Yes.
  3. Click Start, click Run, type msinfo32 in the Open box, and then click OK.
  4. Under System Summary, expand Components, and then click Display.
  5. In the right pane, note the information that corresponds to the INF File item, for example, Nv4.inf, Oem0.inf, or Atim128.inf.
  6. Quit the System Information utility.
  7. Click Start, right-click My Computer, and then click Properties.
  8. Click the Hardware tab, and then click Device Manager.
  9. Expand Display adapters, right-click the display adapter, and then click Uninstall.
  10. Click OK.
  11. Click Start, click Run, type cmd, and then click OK.
  12. In the Command Prompt window, type the following commands, and then press ENTER after each line: ren %systemroot%\inf\INF file name from Step 5.inf *inf.old
    ren %systemroot%\inf\INF file name from Step 5.pnf *pnf.old
  13. Close all open windows, and then restart the computer in the typical manner.
  14. Log on to Windows by using an account that has administrative privileges, and then wait for Windows to detect new hardware.
  15. When the Found New Hardware Wizard starts, click Cancel.

    If you receive a stop error after you remove the updated display drivers, restart the computer and use the Last Known Good Configuration option. To do this, restart the computer, and then press the F8 key while the computer starts. On the Windows Advanced Options Menu that appears, use the ARROW keys to select Last Known Good Configuration, and then press ENTER.

    If you receive a "System Has Recovered from a Serious Error" message when Windows starts, restart the computer again. This error message does not recur.
  16. Obtain and install the latest drivers for your display adapter.For information about how to contact your computer manufacturer, visit the following Microsoft Web site: http://support.microsoft.com/gp/vendors (http://support.microsoft.com/gp/vendors)
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Oct 12, 2008 | Sony VAIO Digital Studio PCV-RX550 PC...

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