Question about Acer Extensa 500T Notebook

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Extensa 5420 shutting down constantly!

Help.....I am not computer saavy,so bare with me ......I can best describe the problem with my laptop as the screen will shut down to a dark lit blue and all the keys will no longer function-I wind up having to shut down the computer the hard way........I have no idea what to do....this has been happening to me since day 1.........I am repeatedly losing vital information....what do I do????
Thanks so much,
Tracy

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Dear tracy
just boot in safe mode and see how the things are going
(how boot in safe mode
when you switch on your laptop press down f 8 key when the bios screen come then you will get safe mode option just select it with up or down key and hit enter then you follow the instruction)
inform me wht happen in safe mode then i can assit you more

Posted on May 17, 2008

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Posted on Jan 02, 2017

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