Question about Audio Players & Recorders
We bought a car that has XM radio already installed. I have the number but when we try to set up an account I am told this raido is already on an account.
We have a Kenwood KTS-300MR and everything works except the sirius radio. It worked last year and the subscription ran out and we activated it last week and it still does not work. The displays stays on SR CH-000 and won't scan.
Posted on Jun 09, 2008
In order to solve this problem, personally view the ID number of the radio in the car just to be sure, and call XM's 800 number once again.
Explain to them that even though this radio is on another account, it is permanately installed in your vehicle. Explain that the information they have on file must be the old owner of the vehicle and ask to see if the account is current or if it is old and unused. Tell them that any balance on the account is not your problem and that the radio came with your vehicle from a dealer. If they tell you the account is very unused and very old then ask them to please apply this radio ID to your new account that you need to create with them right then.
This kind of mismanagement of new customers is what big companies need to watch out for and stop doing. They need to recognize that a new owner of a car radio is not working for their accounting department and is not responsible for the former car owners satellite radio debt.
Posted on May 17, 2008
A 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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