We have a Kenwood KTS-300MR and everything works except the sirius radio. It worked last year and the subscription ran out and we activated it last week and it still does not work. The displays stays on SR CH-000 and won't scan.
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Re: Setting up an account
In order to solve this problem, personally view the ID number of the radio in the car just to be sure, and call XM's 800 number once again.
Explain to them that even though this radio is on another account, it is permanately installed in your vehicle. Explain that the information they have on file must be the old owner of the vehicle and ask to see if the account is current or if it is old and unused. Tell them that any balance on the account is not your problem and that the radio came with your vehicle from a dealer. If they tell you the account is very unused and very old then ask them to please apply this radio ID to your new account that you need to create with them right then.
This kind of mismanagement of new customers is what big companies need to watch out for and stop doing. They need to recognize that a new owner of a car radio is not working for their accounting department and is not responsible for the former car owners satellite radio debt.
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Many/most of the original factory radios with the 'XM' button already have the tuner in them. While outside (not inside a garage or under trees) Press the "XM" button then see if you can get channel 1, or channel 247, or channel 0. Channel 1 is free previews, channel 247 is free weather, and Channel 0 is the serial number of the radio. IF you have these 3 channels then all you have to do is call 1-800-XM-RADIO with the serial number from channel zero. Leave the radio on channel 1 for 30 minutes after calling, and you should then be activated. Let me know if you have more questions.
Press and hold volume up and power button at the same time to do a reset and to power down. You need to update firmware from the XM website to your unit and then do a master reset. contact Delphi by phone for deatailss lon how to reset and update firmware. Do not use a card larger than 2GB either.
Separate 'plug and play' XM radios, like the one pictured above, have a "MENU" setup, and you can adjust the "Audio Level" in that menu setting. See if you can access an XM menu. You can also ask your question over at XM411.com or XMfan.com; both are 'fan' websites.
Good luck - nice car too!
to reset the radio - it must be removed from the dash and unplugged.
Be sure to write down any anti-theft codes if your radio requires them.
However - since your radio is getting the 2 channels - it is working properly. The problem lies in XM turning on your account.
Be sure to get the correct # off the radio... sometimes there is a transposition error with paperwork.
The number can be gotten by setting your radio to channel 0. This is your radio ID# required to activate the radio.
Your Radio is working fine - call XM and stay on the line until they activate your account.
I have a suspicion the number was written down improperly.
Be sure when you call that the car is on, and that it is tuned to station #1... also - it can take 15-20 minutes to activate - and must be left on for the duration to catch the activation signal that is sent out.
Here are the steps from XM to activate manually-
Get Your XM Radio Activated Online Step1 Turn on your XM radio and tune it to channel 0. The display will read your XM radio's identification number. This number will include both letters and numbers. Write this number down and head to your computer.
Step2 Log onto the Internet and go to the XM radio website. A high speed connection to the Internet will make this go faster, but you can activate your XM radio online with dial up.
Step3 Click on the tab that says to activate a new XM radio. This will take you to a screen where you will enter your XM radio's identification number. Type this in.
Step4 Choose a screen name and password to make an account on the XM web site. The screen name should be something that you will easily remember. The password needs to be at least 7 characters long and include 1 capital letter, 1 lowercase letter, and 1 number.
Step5 Enter your personal information for the activation of your XM radio. This information will include your name, address, and email address. You will also need to choose which service plan you will want to purchase for your XM radio. Enter your credit card payment to finish purchasing your activation of your XM radio online.
Step6 Turn on your XM radio and tune it to channel 1. XM will send a signal out to your XM radio to activate it. You will need to leave the radio tuned to channel 1 for 15 to 20 minutes to activate it.
If you have additional questions or concerns - please ask me first before moving on to another expert.
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hi there..this will be like a walk in a park...first, in your home kit you should be having the ff: antenna, rca cable(audio cables), power adapter & docking station. We just have to 'placed the radio into the docking station' then we just have to plug in the ff cables into the xm receiver..we can start plugging in the rca cable(one ended connector) into the ' audio out ' of your xm radio...the other ends of the rca cables should be plug in into the 'audio in'(at the back/infront of your sound system)...plug in the antenna in the 'antenna out' of your xm( the antenna should be placed into a south facing window and not being block by tall trees and buildings outside)....plug in the power source and turn on the radio....if you got it right you should now be getting the prev.channels/emergency allerts...u can call xm to send a refresh for you to get the complete channels..or you can do it online by logging into www.refresh.xmradio.com(if the radio was already activated) if not, you have to call xm radio to activate it..enjoy listening to xm..Godbless..
hi there..there are few ways on installing xm into your car..you can use the FM Modulation that you're doing before..it goes like this...make sure that you're xm radio is turn off( with all the wirings unplug).....then, you just have to go on a blank channel(e.g 90.1) on your car radio...afterwhich, turn on your xm radio and go to MENU....and look for FM settings...and select the same frequency you have into your car radio...and just have to wait for 5 to 8 secs and you should be getting the prev. channels.....
IF: you're only getting prev. channels such as 1, 130 etc...you just have to call xm to send a refresh signal OR you can go to www.refresh.xmradio.com if you want to save more time...just type in your 8 digit radio I.D....
you're not getting the FM settings.....you just have to click the MENU and select the 'default settings/factory settings' then turn off/on your radio to save the changes...
i'm sure it'll work nowq at this time....Godbless!
Lately I have been loosing the signal constantly in the house. I've tried different stations to see if it would be any better and it's not. I called xm and they refreshed my signal but it didn't do ant good. It's really annoying to constantly have the signal fade. Everything is hooked up right. This is been going on for about 5 months and my neighbors complain about the same thing.