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Setting up an account

We bought a car that has XM radio already installed. I have the number but when we try to set up an account I am told this raido is already on an account.

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We have a Kenwood KTS-300MR and everything works except the sirius radio. It worked last year and the subscription ran out and we activated it last week and it still does not work. The displays stays on SR CH-000 and won't scan.

Posted on Jun 09, 2008

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In order to solve this problem, personally view the ID number of the radio in the car just to be sure, and call XM's 800 number once again.

Explain to them that even though this radio is on another account, it is permanately installed in your vehicle. Explain that the information they have on file must be the old owner of the vehicle and ask to see if the account is current or if it is old and unused. Tell them that any balance on the account is not your problem and that the radio came with your vehicle from a dealer. If they tell you the account is very unused and very old then ask them to please apply this radio ID to your new account that you need to create with them right then.

This kind of mismanagement of new customers is what big companies need to watch out for and stop doing. They need to recognize that a new owner of a car radio is not working for their accounting department and is not responsible for the former car owners satellite radio debt.

Posted on May 17, 2008

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I can't find an xm station in the 2006 impala LS that I bought, but onstar ran the vin number of the vehicle and its telling me that's the radio is xm ready


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Can't get refresh signal to work for xm radio


to reset the radio - it must be removed from the dash and unplugged.
Be sure to write down any anti-theft codes if your radio requires them.

However - since your radio is getting the 2 channels - it is working properly. The problem lies in XM turning on your account.

Be sure to get the correct # off the radio... sometimes there is a transposition error with paperwork.
The number can be gotten by setting your radio to channel 0. This is your radio ID# required to activate the radio.

Your Radio is working fine - call XM and stay on the line until they activate your account.

I have a suspicion the number was written down improperly.

Be sure when you call that the car is on, and that it is tuned to station #1... also - it can take 15-20 minutes to activate - and must be left on for the duration to catch the activation signal that is sent out.

Here are the steps from XM to activate manually-

Get Your XM Radio Activated Online

Step1 Turn on your XM radio and tune it to channel 0. The display will read your XM radio's identification number. This number will include both letters and numbers. Write this number down and head to your computer.

Step2 Log onto the Internet and go to the XM radio website. A high speed connection to the Internet will make this go faster, but you can activate your XM radio online with dial up.

Step3 Click on the tab that says to activate a new XM radio. This will take you to a screen where you will enter your XM radio's identification number. Type this in.

Step4 Choose a screen name and password to make an account on the XM web site. The screen name should be something that you will easily remember. The password needs to be at least 7 characters long and include 1 capital letter, 1 lowercase letter, and 1 number.

Step5 Enter your personal information for the activation of your XM radio. This information will include your name, address, and email address. You will also need to choose which service plan you will want to purchase for your XM radio. Enter your credit card payment to finish purchasing your activation of your XM radio online.

Step6 Turn on your XM radio and tune it to channel 1. XM will send a signal out to your XM radio to activate it. You will need to leave the radio tuned to channel 1 for 15 to 20 minutes to activate it.


If you have additional questions or concerns - please ask me first before moving on to another expert.
Thanks for using FixYa!!

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