Got Rainmate yesterday and either my house is REALLY clean or it isn't working

i had the same problem. The goo pulled from the air gums up the small orifice atthe bottom of the stem that sticks down into the water. If the water cannot be pulled up into the stem and expelled out towards the bowl at high speed, it cannot work. Take the upper, motor half off, unplug it hold the plate with one hand and twist the stem 1/4 turn and it comes right off. Clean the crud (yes, its your own skin cells) and the hole with warm water and soap. put it back together and refill with water and it works like new. this is now monthly maintenance for me

HTH

I have the previous model rainmate and the start in never bubbled but seems to work properly.

The rain mate is acctually an air freshener. It is not designed to clean the air. it does not **** any air or dust in. Now the rainbow does draw inthe air andsend new fresh air out with no dust.

I have two Rainmates and I love them. Dust is way down in my house and the water does get cloudy; however, you have to fill them one inch above the fill line and you have to leave them on all night. I also leave mine on during the day and cut it off only when I clean and refill it. I also use the home odor eliminator (it smells somewhat like Rainbow's old astiptidine room deoderizer) in my Rainmates, two caps full at each cleaning and refilling every morning.

My veterinarian uses one in his clinic and you cannot smell any pet odors.

Mine work so well I am considering one for every room in the house.

Also, check the spin shaft for build-up. I take mine off everyday and clean it while re-filling the Rainmate. I periodically remove the spin wheel and clean it as well. No problems with my Rainmate using these prodecures.

You should contact the dealer that presented to you the product.  I have the rainmate and rainbow e series as well. It works amazingly and helped a lot with our kids asthma problem.  There is nothing can compare in the market right now. True indeed, wet dust can't fly! I am verry happy and very satisfied with my Rainbow. Hope you will try to look at the positive side of the unit.  The rainmate is just the added bonus to it. It works good as humidifier and air freshener. Hope this is helpful to you. God bless you.

As a Rainbow dealer myself. I can tell you that the Rainmate works by centrifugal force. What is happening is the cone attached to the motor is plugged with dust/dirt. What you need to do is remove it from the motor (it just snaps off) and clean it out and then snap it back into place and you'll be back in business. :)

Actually, my unit only gets 'gunked up' if I DO use the freshening oils..........and that's what's gunking up the intake. The oils are OIL BASED and they do not mix with water. When they are constantly swirled it will cause the water to become cloudy from the (almost) emulsification of the oils.
Put about 2 cups of water into your blender and add a few drops of vegetable oil and turn it on. Those ain't your skin cells or other yucky things turning it clouding.....it's just what happens when you try to mix the two.

Definitely contact the rep - I'm sure he'll want to make sure it works properly, if he's any good at all. I got one recently, and it works fine. I also bought the Rainbow E2 system, and I'm pretty happy with it (except for the price, but that's hard to quantify - It's expensive, but there's nothing really to compare it to). My wife loves it, and I like a lot of things about it plus it's made in the good old USA.

My salesman has been very helpful, both before and after the sale.

As a Rainbow dealer I think there is some confusion. The RainMATE is simply an air deoderizer and if some sort of sent is not added it wont make much of a difference. If you think the oil based scents are causing a problem you can use just about anything else you want that's the beauty of it. Now the RainBOW is the air purifier that's going to pull everything out of the air. I would advise you to contact the person or company you ordered from and ask them to clear up the confusion because there should be no problems with this product and if you did get a lemon (lets face it, it can happen) the parts and labor are covered 4 yrs and motor for 8 yrs. And also if it is the RainBOW you have make sure you have it turned on the high setting and not just the fan. I hope you enjoy many trouble free years of this product. I love mine!

the rainmate is not designed to be an air purifier, it is more of a humidifier, dehumidifier. It will help very minimally in cleaning the air. The rainmate is designed to be more of a room air freshner. Using the fragrances, the deoderizer and the eucalyptus are the only used to condition the air. The E-2 is a totally different story this machine is certified as an air purification system and is going to get to the root of the problem which is all dry filter vacuums. The more you pump that dirty air into the room the more germs, bacteria and dust you are going to be breathing. You will see a difference if you buy the E-2.

During the demonstration did you notice he added "Deodorizer Air Freshener," if you don't add the Deordorizer the RainMate does not work.

The RainMate is a small air freshener, the Rainbow is the vacuum unit.
You left a Rainbow (without the hoses) running for three hours?

I have a RainMate and love it. But it sounds like you guys have the same problem that I had when I first got it. There are two things to look for.
1. Do you have the post installed in the center of the fan? The RainMate does a good job but you have to understand how it works. It draws air in from the rear and pushes it into the water through the center tube. If it's not installed, all you have is a fan.
2. Is the tube touching the bottom?
Some of the RainMates water basins have too much of a rise in the center causing it to touch the center post. If the post is touching the bottom, it can't blow the dust and particles it's trying to push into the water. It needs at least 1/8 of an inch gap between the tube and the bottom.

I hope this helps. I can't go anywhere without my RainMate. Sorrt you guys are having problems.

I can't solve the issue about the Rainmate not making "bubbles," I think it creates beads of water on the sides of the bowl as the diffuser spins the water. It it's not, then perhaps the bowl just needs to be cleaned and you should use only filtered or distilled water. And the unit is advertised as an air purifier. The paper included in mine notes..."The Aromatic Waters Aromatherapy Machine lifts and diffuses the natural essences from our Signature Fragrances, allowing them to blossom as aromas. It combines the science of natural negative ions & the art of aromatherapy." The negative ions are what helps to purify the air.

Did you contact the person you got it from? I would think that is
the first thing you would want to do. He perhaps could easily spot
what is or isn't going on and find a solution. No doubt there is a
warranty, if there is something wrong with it.