Question about Dell 962 Photo All-In-One InkJet Printer

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Uninstall & reinstall drivers for dell 926 phoo alll in one

I'm a 41 year old c-5 quad, I'm not to knowledgeable aboub computers.I keep on calling tech support about differen issues but i keep on getting the run around j mean if your such a big company you should be able to fix anything right on the spot. Insted of giving me different #'s tranferring me to other depts. Anyway i would like hanllle this issue a differen way. i can be reached @ 973-845-2572 or mrhaskell7@optonline.net

William

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  • 1,183 Answers

Hi Willam,
Its unfortunate that you did not get any support from Dell technical support. Do get yourself heard by posting your experience at www.direct2dell.com. Coming back to your problem with printer , what is your concern? if its fixable ,we would fix it.

Thanks
Mandeep

Posted on May 17, 2008

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My printer Dell 926 is not communicating with the computer. I have disconnected the cables both from the power and tower and restarted computer but still nothing. Everything was good yesterday???


Hi,
if you have the users manual (given that it has worked properly in the past) my suggestion would be to disconnect the printer from the computer/uninstall the current software/then with your manual in hand follow the guidance PRECISELY to reinstall the printer. If you do not have the manual it can be obtained (free) from the Dell site. Just before doing the uninstall/reinstall if you haven't already done so you might go to the Dell download site and install the latest drivers for the printer from there.

Hope this helps
Thanks
Dennis

Oct 28, 2011 | Dell 926 All-In-One InkJet Printer

1 Answer

I cannot align my dell all in one printer photo 926 I have tried everything suggested it will not print anything any idea what can be done?


You might have to uninstall the printer restart your computer then reinstall your printer
click start control panel administrative tools computer management device manager scroll to ports(COM&LPT) + to expand you should see a communication port and Ecp printer port you

might see a yellow? ! question exclamation mark or a red X this will mean you need to install a new driver for this device right click you will have options to update driver,disable,uninstall or select properties again you will have the similiar options also you can troubleshoot the device

hope this helps you

Oct 16, 2011 | Dell 926 All-In-One InkJet Printer

1 Answer

Dell 926 does not print...."communications with computer and printer not present"....tried reinstalling driver....no luck....Jeff


hi jeffhup,

you can try these steps:

1.Check if the firewall is blocking any printer services

2.Check what port the printer is using (reenable the bi-directional support) and if it's on online mode

3.Disable all the firewalls

4.Uninstall the printer driver and software

5.Delete any items under the ff keys:
HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2

HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3

HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-2

HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-3

Optional***
6.Delete any non default items under the ff keys:
Note: ONLY THE NON DEFAULT ITEMS SHOULD BE DELETED
HKLM\System\CurrentControlSet\Control\Print\Monitors
HKLM\System\CurrentControlSet001\Control\Print\Monitors
Default items are as follows:
AppleTalk Printing Devices
BJ Language Monitor
Local Port
PJL Language Monitor
Standard TCP/IP Port
USB Monitor
Windows NT FAx Monitor
*****
7.Delete any items under the ff keys:
HKLM\System\CurrentControlSet\Control\Print\Printers

HKLM\System\CurrentControlSet001\Control\Print\Printers

8.Completely remove drivers by doing the ff: (Option for comm failure because of the upgrade from xp to vista)
Ensure there are no documents in queue.

Disconnect printer’s USB cable.

Click the Start pearl, then click All programs, Printers, Dell xxx (where “xxx” is the printer model number) and then Uninstall. Complete the uninstall utility.

From the start search box type spool and press .

The spool folder located at c:\windows\system32\spool opens.

Rename c:\windows\system32\spool\drivers\w32X86 to c:\windows\system32\spool\drivers\backup.

Rename c:\windows\system32\spool\prtprocs\W32X86 to c:\windows\system32\spool\prtprocs\backup.

9.Restart the computer.

10.Check th services status

Start-Run- Type Services.msc and Click on Open

You will see long list of services

You need to make sure following 4 Services are set to Automatically start

Remote Procedure Call RPC
Remote Procedure Call RPC Locater
LexBce Server
Print Spooler

11.Reinstall the latest printer driver

Oct 11, 2009 | Dell 926 All-In-One InkJet Printer

2 Answers

Installing 926 printer


First connect your printer to computer then your printer is found as new hardware then click on no at this time then select install driver manually then next then click on show all devices then browse and locate your driver folder.then next.
Also you can update driver in devicemanager for that right click on my computer then click on property then hardware ->device manager
then select your unknow device printer and right click on it then updste driver then browse abd lacate your driver folder.

Aug 11, 2009 | Dell 926 All-In-One InkJet Printer

2 Answers

I can print from my Dell 926 all in one, but it wont scan


Try removing your 926 icon in Printers and Faxes, disconnect the USB cable, restart your computer, reconnect the USB cable, see the 926 and install the driver again. If scan has never worked, you probably need a different driver.

Hope this helps.

Aug 06, 2009 | Dell 926 All-In-One InkJet Printer

1 Answer

Dell Photo 926 printer scanning problems


Go to Control Panel, then Programs and Features. Uninstall the Dell printer software.

Then, go to Control Panel, then Device Manager. Locate the printer, right click on it, and select uninstall.

Disconnect the printer from your PC.

Go to the Support section of Dell's web site, download the latest driver for your printer.

Restart your PC.

Install the software. Connect your printer when instructed to, or after the software install has completed.

Let me know if you still have issues :)

Apr 28, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Communication Error DELL 926 AIO Printer


Found on another forum. For 926 this worked great.
1. Go to Control Panel - Printers : Delete 926 printer
2. Go to Control Panel - Programs and Features : Uninstall All Dell 926 related software. There should be 3 programs. (When prompted to restart, respond to wait.
3. Rename Folder C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32x86 to W32X86OLD
4. Now restart your computer
5. Reinstall 926 Software.
This worked terrific for me.

Jan 16, 2009 | Dell A920 InkJet Printer

4 Answers

Dell photo 926 printer communication problem


1)right click the my computer icon
2)click properties and then click hardware n go to device manager.
3)uninstall all usb ports and then scan for hardware changes
4)ur pc will detect your printer and ask for printer drivers
5)re load drivers and your pc will communicate with your printer
6)for reloding install the cd follow the instructions on the screen and click next
7)restart when the printer is loded.connect the wires and cords properly.

Oct 05, 2008 | Dell 926 All-In-One InkJet Printer

1 Answer

Dell 926 printer


Go to Dell Journal ID: 08086MJJNF
Article ID: 316455
Date Published 1/4/2008
Last Revised: 3/25/2008

Go to www.dell.com and top right type in 926 printer; it will bring you to the next page, click on the first result: Install Dell 926 All-In-One Priter Drivers. This should help you. Follow all the directions exactly!

***Did you uninstall the first 926 driver before you did anything else. You must uninstall the first driver and install the driver for the second 926 printer.******

Mar 26, 2008 | Dell 962 Photo All-In-One InkJet Printer

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